SurveyMonkey

Category Survey
Reviewed by Rashi
Updated July 21st, 2021

Tekpon Score

9.4

Users Score

7.5

SurveyMonkey Review

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Are you looking for some answers? Do you feel like someone who has plenty of ideas in mind? But not sure if those are the right ones? Are you in the initial stages of planning and setting up a business? If you’re looking for some fresh perspectives to build a brand, maybe you should try using an online survey software product. So let’s dive into this SurveyMonkey review and find out how to take feedback and then improvise forward.

UI/UX

9.4

Ease of use

9.5

Value for Money

9.1

Features

9.3

Customer Support

9.7
Pricing Details

Starting from: $25/month

Pricing Model: Per user

Yes, has free trial

Yes, has free version

PROs
  • Quick and easy to use
  • Detailed Data Analytics
  • Customization Options Availability
  • Status Monitoring
CONs
  • Less Secured
  • Limited features
Best for
  • Small business
  • Medium business
  • Large enterprises
Deployment
  • Cloud, SaaS, Web-Based
  • Mobile - iPhone
  • Mobile - iPad
  • Mobile - Android
Alternatives

If the answer to all the questions mentioned above is a yes, then my dear reader, you might get an answer to all of the questions in the article here. Today, we are reviewing a great survey software for all of your needs. SurveyMonkey is one of the best online survey tools and a pretty popular one globally, all for good reasons.

SurveyMonkey offers everything that you need to create the best survey. Trusted by ninety-eight percent of the Fortune 500 companies, with millions of users around the globe, this online survey tool offers a way to turn feedback into action.

SurveyMonkey Online Survey

We found SurveyMonkey as an ideal online survey tool for intermediate questionnaire designers. With more and more companies investing in feedback and then making plans accordingly, the need for this kind of software increases. It can be used for employee feedback after training sessions or maybe onboarding. Companies use it to assess and measure customer satisfaction levels. Not just the organizations, one can also use this tool’s excellent artificial intelligence feature for their personal use.

The platform is exceptionally user-friendly and easy to learn. The feature that makes it stand out among its competitors is that it allows customization of almost everything. The platform offers a variety of predesigned templates that can speed up the survey design process.

So, does all of these makes it the best survey software? Let us take a closer look and deep dive into the features that SurveyMonkey has to offer.

What is SurveyMonkey?

SurveyMonkey is a cloud-based online survey tool that helps users to create, send and analyze surveys. So what exactly makes it an essential online survey software? Surveys are considered necessary to collect feedback, opinions, and suggestions from the general public or the customers. Gone are the days when surveys were commonly printed and then distributed among the target audience.

With the introduction of online surveys, collecting opinions and feedback became very easy and super quick, thus eliminating the manual hard work. This free survey maker tool is on par with industry standards and makes collecting and analyzing data extremely simple.

How does SurveyMonkey Work?

This service offers both a free as well as paid account to its users. The paid version comes bundled with enhanced features that are customizable, as per the need. However, if you are starting up with online survey tools and looking to explore options, it is best to opt for the free pricing plan that gives access to the essential tools needed to design surveys.

To start creating a survey, a user needs to create a login account. Alternatively, it also allows signing up with Facebook or the Google account. Once the user successfully logs in, they can survey by choosing an expert survey template. You will also have options to edit the survey as per your requirements. Once the survey is ready, it can be distributed to the target users.

How do I create a free SurveyMonkey questionnaire?

  1. To create a new survey, click Create Survey in the upper-right corner after logging into your account and choose from the options:

  • Start from scratch.
  • Copy and paste a survey.
  • Start from a template.

Once the survey is created, you can manually add questions or choose pre-written questions from the Question Bank.

  1. If you are using a template, you can review and customize the questions and answers.
  2. After the questions are set up, you need to apply logic to the survey. This option helps the survey designer better understand the data and create a personalized survey experience for its survey takers.
  3. Once the above steps are completed, you can review the survey and share it with your users.

The freemium model comes with the following core features:

  • Asking up to 10 questions per survey.
  • Collecting up to 40 responses per survey.
  • Applying one filter or crosstab to your survey data.

SurveyMonkey Features

SurveyMonkey’s user interface is straightforward to use and adapt. The dashboard walks through the step-by-step process of creating, distribute and analyze surveys. It also allows one to preview the survey made. In addition, all of the surveys created using SurveyMonkey as a tool can be viewed on mobile, thus making it an excellent on to go application.

SurveyMonkey tool has a lot to offer to its customers. It comes bundled with more than 230 survey templates designed for beginners’ level to advanced-level designers.

Additionally, it also offers thirteen different question types, which include everything a user can think of. These are specially designed as per the needs and wants of the users. This feature of importing the questions from the pre-populated bank saves a lot of time and effort.

The plethora of options available can be controlled and customized. The designers have the freedom to change the chart displays, the free-form responses, and then applying corresponding logic and functions, allowing them to show/hide questions based on respondent’s previous answers, thus making the survey very much adaptable.

What are the paid features in SurveyMonkey?

The list of the features that are offered with the paid plans are:

  • Different forms of survey skip logic.
  • Unlimited use of filters and crosstabs.
  • Customizing surveys with organizations’ branding.
  • Exporting survey results in various formats.

SurveyMonkey Integrations 

Collaboration is the key to run any business effectively. Survey data integration adds more context, color, and meaning to the data in the apps. From Slack to Salesforce, SurveyMonkey allows integration with all. In addition, it will enable its users to integrate with over 100+ other applications, thus helping build and nurture better relationships with the customers.

  • Slack
  • Microsoft Teams
  • Google Drive
  • Facebook Workplace
  • Tableau

  • Microsoft Power BI
  • HubSpot
  • Mailchimp
  • Salesforce
  • Marketo

These are just a few examples, which, when used together, can lead to increased business and a more loyal and valuable customer base.

SurveyMonkey integration with Mailchimp 

Mailchimp and SurveyMonkey – the ultimate power couple on the market. That is right. The SurveyMonkey integration brings survey templates designed by experts directly into your Mailchimp account. In addition, this combination helps get product feedback from the customer database, which is already present in the Mailchimp account, too, in an automated manner.

With the integration all set up, you can email the prospects a survey that emphasizes the most important and relevant questions. And then, the results can be analyzed directly in Mailchimp, thus resulting in better marketing decisions in less amount time.

SurveyMonkey integration with Salesforce

The integration with Salesforce has indeed proven helpful for companies, as it helps every department see customer feedback in an instant. This gives a 360-degree view to the designers.

Integrating Salesforce, a widely used CRM platform, allows designers/organizations to automatically trigger surveys after any transactional events to keep track of customer sentiments. It also proves as a helpful tool in analyzing and monitoring CSATs, NPS, and other ratings. This altogether helps in deciding what all factors are contributing to the growth.

Overall, SurveyMonkey promises to deliver a positive business impact with Salesforce integration. To integrate these two, one requires an enterprise license, and once that has been taken care of, connecting SurveyMonkey to Salesforce is an easy process.

This integration has made it possible for designers to share and send surveys to the customers before, during, and after purchasing a product. In addition, this seamless integration makes syncing of Salesforce data with customer feedback much more accessible and convenient than before.

SurveyMonkey Pricing

One of the main reasons for this software’s popularity in the market is its free basic planThis plan offers users to create an unlimited number of surveys with 10 questions in each of these. Users are allowed to have up to a hundred responses per survey. In addition, this pack comes packed with essential data analysis features.

Starting From: $35/per month

Pricing Model: Subscription

Free Trial: 30-days

SurveyMonkey Alternatives 

One of the factors where designers consider using SurveyMonkey’s alternatives is because it is expensive software. There are others available in the market that offer pocket-friendly mid-tier plans for business and personal use. On the other hand, tools like Typeform matches closely with SurveyMonkey in terms of design templates, integration with applications, ease of use, and a per-month subscription model. When comparing SurveyMonkey with its top competitors, Zoho CRM and Checkbox Survey, SurveyMonkey has the highest rating because it is easiest to use.

Here’s a list of SurveyMonkey best alternatives:

  • SurveySparrow
  • Google Forms
  • Zoho Survey
  • See All

SurveyMonkey Review Conclusion

We want to conclude by saying that if you are willing to pay for an annual plan and looking for the supreme quality survey, SurveyMonkey is tough to beat. The platform is a packaged deal. It comes with 24*7 support for its paying users. It offers a seamless user experience, and the analytics tool is one of the intelligent ones in the market.

So to sum everything up, this tool is fast, easy to use, and reliable. Moreover, it offers a variety of integrations that makes it a leading survey platform around the globe, all for good reasons. You can always start with the free version, and if you like it, you can always upgrade to paid plans as and when the need arises because every feedback matters – no matter big or small.

So “No monkeying around with SurveyMonkey.”