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Higher Logic Vanilla

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Higher Logic Vanilla Reviews

& Product Details

What is Higher Logic Vanilla?

Higher Logic Vanilla is a customer community software designed to drive customer success at scale. It aims to improve retention rates, reduce support costs, and fuel business growth. The platform enables peer-to-peer interactions and provides support to enhance customer value, reduce ticket volumes, and increase efficiency.

Higher Logic Vanilla also nurtures customer relationships and promotes brand awareness through community-sourced advocates. The platform allows organizations to gather feedback, source new ideas, and validate roadmaps for better product development.

Among its key features are branding and layout customization, analytics, a knowledge base, and integrations with everyday tools to automate workflows and provide insights. Higher Logic Vanilla offers a planning and launching framework, a dedicated customer success manager, a support team, and a success community for best practice sharing. Its community platform is used by over 300 organizations worldwide, including IBM, Oracle, and Smartsheet.

Found in these Categories

Best For

The Community Platform for Customer Success at Scale
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Higher Logic

  • Located In

    United States

  • Website


Starting from:


Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

This tool doesn't have a publicly shown pricing plan. To find out more information, contact their sales team.

  • @mentions
  • API
  • Activity/News Feed
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Customizable Branding
  • Discussions/Forums
  • Document Management
  • Email Management
  • Event Management
  • Feedback Management
  • Gamification
  • Group Management
  • Membership Management
  • Mobile Access
  • Moderation
  • Real Time Analytics
  • Real Time Notifications
  • Self Service Portal
  • Social Media Integration

Additional Features

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Brainstorming
  • Activity Tracking
  • Calendar Management
  • Cataloging/Categorization
  • Configurable Workflow
  • Contact Database
  • Customizable Fields
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Drag & Drop
  • Email Reminders
  • Engagement Tracking
  • Event Calendar
  • Filtering
  • Content Library
  • Data Visualization
  • Full Text Search
  • Idea Ranking
  • Ideation
  • Customizable Templates
  • Knowledge Base Management
  • Member Directory
  • Mind Maps
  • Categorization/Grouping
  • Customizable Reports
  • Multi-Language
  • Online Forums
  • Data Security
  • Personalization
  • Polls/Voting
  • Real Time Data
  • Reporting & Statistics
  • SSL Security
  • Search/Filter
  • Single Sign On
  • Real Time Updates
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • User Management
  • Widgets


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