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Tiledesk Reviews

& Product Details

What is Tiledesk?

Tiledesk is an all-in-one customer engagement platform that offers omnichannel live chat and chatbot solutions. It is trusted by global brands, local organizations, and fast-growing startups. With Tiledesk, businesses can boost marketing revenue by 2X through the use of chatbots and live chat.

The platform focuses on qualifying leads better and maximizing conversions on digital channels. It provides a unified messaging experience by integrating with popular messaging channels such as WhatsApp and Facebook Messenger. Tiledesk offers ready-to-use templates for lead generation, customer service, and e-commerce purposes.

Users can also design their own customized chatbots using the no-code chatbot builder. Tiledesk is an open-source platform that prioritizes privacy and allows companies to keep their own data. It promotes standardization and fosters collaboration among developers worldwide. The platform offers features such as multichannel messaging, conversational ticketing, and built-in chatbots.

Found in these Categories

Best For

Conversational Automation Made Easy
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Tiledesk S.r.l.

  • Located In


  • Website


Starting from:

$15 /month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Tiledesk offers four pricing plans: Sandbox is free with basic features and limited usage. The Basic plan costs €15 per month, and includes additional features and 800 monthly conversations. The Premium plan is €100 per month, with more advanced features. Enterprise plans are custom-priced. A 14-day free trial is available.

  • Activity Dashboard
  • API
  • Auto-Responders
  • Workflow Management
  • Transcripts/Chat History
  • Surveys & Feedback
  • Real Time Notifications
  • Real Time Analytics
  • Offline Form
  • Multi-Channel Communication
  • Mobile Access
  • Geotargeting
  • File Sharing
  • File Management
  • Email Management
  • Drag & Drop
  • Chat/ Messaging
  • Contact Management
  • Customizable Branding

Additional Features

  • @mentions
  • AB Testing
  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Automated Responses
  • Automated Routing
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chatbot
  • Code-free Development
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Content Management
  • Customer Communication
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customer History
  • Customer Service Analytics
  • Lead Capture
  • Lead Management
  • Customer Support
  • Customer Surveys
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Automation
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Developers
  • For Sales/Marketing
  • Group Messaging
  • Help Desk Management
  • Human Handover
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Language Detection
  • Real Time Data
  • Real Time Monitoring
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Real Time Reporting
  • Real-Time Chat
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • One-to-One Messaging
  • Performance Metrics
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Queue Management
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Tagging
  • Template Management
  • Third Party Integrations
  • Transfers/Routing
  • Virtual Assistant
  • Visual Analytics
  • Website Integration
  • Website Visitor Tracking


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