How to scale AI: The journey to agents starts with automation
are having a moment. But if implemented without foundations, they don’t scale. What you need first is a system built on workflows, which often means starting with the basics before…
Sara Maldon
Head of Business Automation & AI
·
Make
Sara Maldon bridges law, tech, and AI as Head of Business Automation & AI at Make by Celonis. She empowers teams with practical automation and transformation strategies. A Tekpon expert on AI tools for business efficiency.
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About
Sara Maldon, Leading AI Automation & Transformation at Make by Celonis, transitioned from law (LLB UCL, First Class) and computer science to spearheading AI initiatives. With an MS in Analytics and Management from London Business School (Women’s Merit Scholar), she leads a team of 6 AI experts, implementing 10+ AI products across functions, boosting active AI automation from 8% to 96% in months, and delivering RAG-based knowledge projects that cut search times.
Previously, she drove cybersecurity at BNP Paribas (NIST framework, 90% QA improvement), project managed at Le Wagon (566% NPS boost), and championed D&I at European Women on Boards. Certified in Change Management (CCMP), Sara translates AI complexity into actionable clarity for Tekpon readers, sharing real ROI from automation, agents, and no-code tools to unlock business value without hype.
Expertise
tech, productivity
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AI Automation Expert at Make.com
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