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AppFolio Property Manager Reviews for 2025

Cloud-based property management software.

User Score:

4.3/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

See our Methodology.

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What is AppFolio?

AppFolio Property Manager is a comprehensive software solution designed to streamline property management tasks for residential, commercial, student housing, and community association properties.

This intuitive platform offers a range of features to simplify day-to-day operations, including automated rent collection, maintenance requests, and tenant communication.

These features are designed to save time and reduce the manual workload for property managers, allowing them to focus on more strategic aspects of their business.

The software also includes marketing tools to attract new tenants, tenant screening services, and accounting functionalities for accurate financial management.

With a user-friendly interface and robust reporting capabilities, AppFolio enables property managers to efficiently handle all aspects of property management from a single, cloud-based system.

Common use cases for AppFolio Property Manager include rent collection automation, lease management, vacancy tracking, and financial reporting.

Its online portals for tenants and owners facilitate transparent communication and seamless transactions, enhancing the overall rental experience for all parties involved.

AppFolio’s mobile app further ensures that property managers can access critical information and perform essential tasks anytime, anywhere, making it a powerful tool for modern property management.

Found in these Categories

Best For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise

AppFolio Property Manager Pricing

Starting From:

$ 1.49 /unit/month

Pricing Model: Subscription

AppFolio offers three pricing plans for property management software: Core at $1.49 per unit per month with a $298 monthly minimum, Plus at $3.00 per unit per month with a $1,500 monthly minimum, and Premium at $5.00 per unit per month with a $3,000 monthly minimum. These plans include features such as accounting, marketing, and maintenance management. A free demo is available.

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Free Version

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AppFolio Property Manager Features

Accounting Integration
Billing & Invoicing
Calendar Management
Client/Property Matching
Commercial Property Management
Contract/License Management
Credit Check
CRM
Deal Management
Document Management
Electronic Signature
Email Management
Facility Scheduling
General Ledger
Insurance Management
Investments Tracking
Late Fee Calculation
Lease Management
Maintenance Management
Owner Portal
Portfolio Management
Property Management
Rent Tracking
Residential Leases
Residential Properties
Retail Leases
Self Service Portal
Tenant Portal
Tenant Tracking
Vacancy Management
Vendor Management
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
Add & Edit Photos
Alerts/Notifications
API
Application Management
Audit Management
Audit Trail
Background Screening
Bank Reconciliation
Cash Flow Management
Client Portal
Comment Library
Commercial Inspections
Committee Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
Customer Database
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Dues Management
Electronic Payments
Expense Tracking
Fee Collection
File Management
Financial Management
Financial Reporting
For Property Managers
Guest Tracking
HOA Violation Enforcement
Housekeeping Management
Income & Balance Sheet
Inspection Management
Invoice Management
Lead Management
Lease Tracking
Maintenance Scheduling
Member Database
Member Directory
Member Portal
Membership Management
Mobile Access
Online Payments
Parking Management
Payment Processing
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Recurring/Subscription Billing
Reminders
Repair Estimates
Report Summary
Reporting & Statistics
Reporting/Analytics
Residential Inspections
Role-Based Permissions
SMS Messaging
Task Management
Task Scheduling
Tax Management
Template Management
Templates
Tenant Management
Tenant Screening
Third-Party Integrations
Transaction History
Transaction Monitoring
User Management
Vehicle Management
Video Support
Visitor Management
Web-based Deployment
Website Integration
Website Management
Work Order Management

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User Sentiment - AppFolio Property Manager Reviews

4.3/5

Based on 22,787 user reviews across the web

AI-powered Insight: This summary represents a comprehensive analysis of user reviews and opinions found across the web, including G2, Capterra, TrustPilot, and other review platforms. Our AI aggregates sentiment and identifies key themes from verified user feedback.

What users love most

User-Friendly Interface

AppFolio is highly praised for its intuitive and easy-to-navigate interface, which simplifies managing various aspects of property management, from applications to lease signing.
Comprehensive Features

The platform offers an array of features, such as online payment processing, two-way texting with tenants and owners, and mobile inspection tools, which help streamline workflows and improve communication.
Efficient Reporting

Users find the customizable reports and real-time insights helpful for tracking financial performance and managing large property portfolios.
Strong Customer Support

Many users appreciate the responsive customer support, which includes access to live support and a knowledge base.
Tenant and Owner Portals

AppFolio includes self-service portals for tenants and owners, allowing them to efficiently manage payments, leases, and maintenance requests.

Areas for Improvement

Learning Curve

Some users have noted a steep learning curve, particularly when implementing the software for large portfolios. Extra training may be necessary.
High Costs

While AppFolio offers many features, some users feel that the pricing is high compared to other platforms, especially for additional features that competitors may offer at no extra cost.
Limited Reporting Customization

There are occasional complaints about limited flexibility in financial reporting, which requires users to export data to other software, like Excel, for further analysis.

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AppFolio Property Manager Company Details

Company Name

AppFolio

Headquarters

United States

Website

appfolio.com

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AppFolio Property Manager vs. Similar Products

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Score: 4.0/5

Starting From:

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AppFolio Property Manager Alternatives

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