Intouch Insight CX Platform Reviews for 2025
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What is Intouch Insight CX Platform?
The Intouch Insight CX Platform is engineered for businesses striving to elevate their customer experience (CX) across multiple locations. This comprehensive suite of tools focuses on harnessing real-time insights to boost operational efficiency, uphold standardization, and secure lifelong customers.
Its core offerings include advanced analytics for in-depth performance assessments, automated workflows for efficient issue resolution, and versatile survey tools to capture customer feedback.
Further, it features a robust case management system to address and track issues promptly and an action campaign tool that enables targeted responses to specific customer experiences.
Primarily designed for multi-location brands, Intouch Insight’s platform is pivotal in measuring and improving the impact of operational procedures on customer satisfaction. It ensures businesses can act swiftly to reinforce successes and remedy shortcomings across all sites.
Found in these Categories
Best For
- Medium Business
- Large Enterprise
Intouch Insight CX Platform Pricing
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Intouch Insight CX Platform Features
- Access Controls/Permissions
- Activity Dashboard
- Appointment Management
- Collaboration Tools
- Communication Management
- Compliance Management
- Customer Database
- Email Management
- Feedback Management
- Full Text Search
- Incident Management
- Performance Management
- Reporting & Statistics
- Social Media Integration
- Task Management
- Forms Creation & Design
- NPS of Customers
- Question Branching
- Autofill
- Customer Experience Management
- Template Management
- Customizable Reports
- Text Analysis
- Reminders
- Deadline Management
- Audit Trail
- Email Marketing
- Data Visualization
- Charting
- Dispatch Management
- Multiple Question Types
- Skip Logic
- Surveys & Feedback
- Response Quotas
- SSL Security
- Subcontractor Management
- File Storage
- Alerts/Notifications
- Site Intercept Survey
- Continuous Feedback
- Approval Process Control
- Report Templates
- Archiving & Retention
- Presentation Tools
- Mobile Survey
- Task Progress Tracking
- Anonymous Feedback
- Conditional Logic
- Offline Access
- Drag & Drop
- Sentiment Analysis
- Web Forms
- Single Sign On
- Performance Review Management
- Ratings/Reviews
- Trend Analysis
- Progress Tracking
- Digital Signature
- Image Capture
- Scheduling
- Status Tracking
- Mobile Access
- Process/Workflow Automation
- Forms Management
- Service History
- To-Do List
- Question Piping
- Search/Filter
- Survey/Poll Management
- Offline Response Collection
- Multi-Language
- Email Distribution
- Dashboard
- Activity Tracking
- Pulse Surveys
- Workflow Management
- Inspection Management
- Customizable Forms
- Maintenance Scheduling
- Multiple User Accounts
- Reporting/Analytics
- Randomization
- Text Fields
- Audit Management
- Visual Analytics
- Response Validation
- Segmentation
- Panel Management
- NPS Survey Structure
- Real-Time Notifications
- NPS of Employees
- Routing
- Real Time Reporting
- Failed Inspection Tracking
- Live Results Sharing
- Customizable Fields
- URL Customization
- Question Library
- Multi-Channel Distribution
- Monitoring
- Negative Feedback Management
- Third-Party Integrations
- Support Audio/Images/Video
- Email Reminders
- Version Control
- Customizable Branding
- Customer Segmentation
- Real-Time Updates
- Customizable Templates
- Task Scheduling
- Data Analysis Tools
- Survey Sample Management
- Real Time Analytics
- API
- Commenting/Notes
- Website Integration
- Data Import/Export
- Real Time Data
- Survey Builder
- Goal Setting/Tracking
- Electronic Signature
- Statistical Analysis
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Intouch Insight CX Platform Company Details
Company Name
Intouch Insight
Headquarters
United States
Website
intouchinsight.com
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