NinjaOne vs Atera – best RMM platform for MSPs

Effective IT management is critical for MSPs and IT teams today. Studies show that using MSP tools like RMM and automation can boost productivity by 15–25% through greater efficiency and less downtime

In this comparison of NinjaOne vs Atera, I’ll look at each platform’s features, pricing, and ideal use cases. This will help you answer questions like how does NinjaOne compares to Atera or if NinjaOne it’s better than Atera. And ultimately choose the RMM solution that best fits your needs.

How does NinjaOne compare to Atera?

Atera and NinjaOne are powerful RMM (Remote Monitoring & Management) platforms popular with MSPs.

Atera uses a per-technician pricing model (one flat fee per technician, unlimited devices), making it very cost-effective for small teams with many endpoints.

NinjaOne uses per-device pricing (tiered by volume, roughly $1.50–$3.75 per endpoint per month), giving granular control for larger deployments. NinjaOne offers stronger automation, scripting, and integrated backup, while Atera bundles RMM with PSA/helpdesk and billing tools in one interface.

In short, Atera is often better for budget-conscious MSPs or SMB IT teams (simple interface, unlimited devices), whereas NinjaOne is preferred by mid-to-large MSPs needing advanced patching, custom workflows, and built‑in disaster recovery.

What is Atera?

Atera is an all-in-one RMM + PSA platform built for MSPs and IT departments. It combines remote monitoring, helpdesk ticketing, billing and reporting, patching, scripting, and network discovery into a single interface

One of Atera’s key selling points is its unique per-technician pricing model: you pay a flat monthly fee per technician, and can manage unlimited endpoints under that plan.

What is NinjaOne?

NinjaOne is a cloud-based SaaS RMM platform designed for MSPs and IT teams. It provides a unified console for remote monitoring, endpoint management, patch management, software deployment, scripting, and integrated backup.

Because it’s cloud-based, there is no on-premises infrastructure required – most technicians get up to speed in days instead of weeks.

NinjaOne supports Windows, Mac, Linux, Android, and iOS devices, making it ideal for hybrid environments.

Atera vs NinjaOne feature comparison

When comparing Atera vs NinjaOne, both platforms excel as IT management tools, offering robust RMM capabilities. However, each platform brings unique strengths to the table, catering to different IT management needs.

Both Atera and NinjaOne provide essential RMM tools like patch management, remote device monitoring, and automation. 

Atera

Atera is prized for its simplicity and integrated tools. It includes an in-built ticketing system, remote access (via Splashtop or AnyDesk), billing and SLA management, and a mobile app. The platform’s interface is straightforward, designed for smaller teams or those new to RMM.

Atera itself does not include a native backup engine; instead, it integrates with third-party backup solutions like Acronis. Atera’s partnership with Acronis provides “fully hosted, fully integrated, award-winning” backup capabilities to “safeguard all data against any eventuality. I

In practice, MSPs using Atera rely on these integrated backup services for disaster recovery and ransomware protection.

Overall, Atera is best known as a budget-friendly, all-in-one solution for small to medium MSPs – its per-tech pricing and built-in helpdesk make it easy to deploy and grow without device-based costs.

NinjaOne

NinjaOne emphasizes scalability and feature-rich automation, offering advanced tools for endpoint management, scripting, and software deployment. Its intuitive interface and robust backup solutions provide IT teams with granular control over their environments.

NinjaOne is particularly well-suited for MSPs managing larger client networks or requiring more customization and advanced functionality.

The size of your team, your financial situation, and your unique IT requirements will determine which of these two platforms – both of which are strong IT management tools – is best for you, making this RMM comparison crucial to choosing the right solution.

Atera Unique Features

Per-Technician Pricing: Atera offers a transparent and cost-effective pricing model that charges based on the number of technicians, not devices. This makes it an ideal choice for MSPs looking to scale without incurring high costs as their device count grows.

Integrated Ticketing: One of the standout features of this tool is its Atera ticketing system, which allows MSPs to handle client requests right within the platform. This streamlines processes and speeds up response times by removing the need for third-party tools.

Advanced Reporting: MSPs may manage key performance indicators (KPIs) and keep an eye on client performance using Atera’s powerful reporting tools. These insights guarantee the best possible service delivery and assist businesses in making data-driven decisions.

Atera MSP features are intended to streamline IT management and boost overall productivity, making it an excellent option for MSPs looking for an all-in-one solution.

NinjaOne Unique Features

Backup and Disaster Recovery: One of the key advantages of this tool is its built-in NinjaOne backup and disaster recovery options. These solutions guarantee that client data is always protected in the event of data loss or system breakdown, enabling speedy recovery. MSPs can rest well knowing that this functionality protects important data.

Device Performance Monitoring: With real-time insights into the condition of devices, NinjaOne is also very effective in this area. MSPs can keep tabs on endpoint status with advanced monitoring solutions, guaranteeing that problems are resolved before they affect customers.

These features, combined with NinjaOne’s RMM capabilities, make it an excellent choice for MSPs looking for both device management and robust data protection.

Atera Products and Services

Atera offers powerful Atera remote monitoring tools, allowing MSPs to monitor devices in real time, troubleshoot issues, and ensure systems run smoothly. This helps prevent downtime and ensures that client environments stay secure and efficient.

By centralizing support requests, Atera’s integrated ticketing system streamlines client administration. Without depending on outside technologies, MSPs can easily manage customer issues, monitor progress, and offer prompt remedies thanks to the integrated help desk.

The Atera automation features help streamline daily tasks, such as patching, alert management, and reporting. Automating these processes reduces manual work, boosts efficiency, and ensures that important maintenance tasks are always completed on time.

These products and services make Atera a comprehensive IT management platform, designed to enhance productivity and simplify operations for MSPs.

NinjaOne Products and Services

MSPs can keep an eye on client devices in real time using the NinjaOne remote monitoring tools. Instant notifications for any problems are possible with cloud-based RMM, allowing for proactive management and quick adjustments to avoid possible outages.

One of the standout features of NinjaOne is its comprehensive NinjaOne backup solutions. These tools ensure client data is protected and can be easily restored in case of a disaster, minimizing data loss and ensuring business continuity.

NinjaOne furthermore offers automation technologies that streamline IT management duties, such as alert management, patching, and monitoring. Automating these procedures guarantees that crucial tasks are completed reliably and on schedule while also reducing manual labor.

Together, these products and services make NinjaOne a powerful platform for MSPs looking to streamline operations and protect client data while maintaining efficient, scalable IT management.

Atera vs NinjaOne pricing comparison

Let’s see what pricing solutions have these tools to offer.

Atera Use Cases

Atera is a great option for MSPs who are beginning or growing their business. It is simple to handle several clients without going over budget due to its affordable pricing structure and comprehensive toolkit. For smaller teams, Atera MSP tools simplify workflows with features like integrated ticketing, automated patching, and monitoring.

For businesses needing a scalable solution that doesn’t charge per device, Atera is ideal. The fixed pricing per technician allows IT teams to manage unlimited devices without worrying about escalating costs, making it a smart option for organizations with tight budgets.

Atera’s simplicity and ease of use will be appreciated by smaller IT teams or companies who are new to remote monitoring and management. Even teams with little IT management knowledge can easily use the platform’s important features, such as Atera remote monitoring, scripting, and reporting.

Atera’s flexibility and user-friendly approach make it a great fit for businesses seeking affordable, straightforward, and reliable IT management solutions.

NinjaOne Use Cases

For companies with a wide range of IT requirements and many devices to handle, NinjaOne is an excellent choice. Its advanced tools and adjustable price structure make it the perfect choice for businesses seeking a dependable way to manage intricate IT infrastructures.

For organizations that prioritize data protection and disaster recovery, NinjaOne backup solutions provide robust options for safeguarding client data. Built-in features for backup and recovery ensure peace of mind in the event of unexpected disruptions.

For IT workers who require advanced device automation and monitoring, NinjaOne excels. It is a great option for teams in charge of complex IT infrastructures because of its scripting capabilities, automated workflows, and real-time notifications.

With its versatile feature set, NinjaOne RMM use cases cover everything from straightforward IT management to highly sophisticated operations, making it a strong choice for businesses of all sizes.

NinjaOne vs Atera Conclusion

It all boils down to the particular requirements of your team and company when choosing between NinjaOne vs Atera. Although both platforms provide strong IT management capabilities, their advantages are tailored to different user types.

Atera is perfect for cost-conscious MSPs and smaller IT teams. Its fixed per-technician pricing, unlimited device support, and built-in ticketing system make it a budget-friendly and straightforward solution.

NinjaOne is great for larger IT teams and companies. It’s an ideal choice for companies with more complex IT requirements because of its focus on advanced monitoring, automation, and backup solutions.

You will be well-equipped to select the best tool for your company if you carefully evaluate your priorities and analyze what each platform has to offer.