Freshworks CRM

Category CRM
Reviewed by Maria
Updated July 17th, 2021

Tekpon Score

9.1

Users Score

7.5

Freshworks CRM Pricing

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Freshworks CRM Growth

Customer-for-Life Cloud

$29per User/Month
Yearly
  • 1,000 Marketing Contacts
  • Contact, Account, & Deal management
  • Contact Lifecycle Stages
  • Live Chat & Facebook Messenger
  • Web Forms
  • Website Tracking
  • Built-in Phone & Email
  • 2-way Email Sync & Team Inbox
  • Predictive Contact Scoring
  • 1 Custom Domain
  • Lists and Segments
  • Drag-and-drop Journey Builder
  • 5 Active Marketing Journeys
  • 5 published Landing Pages
  • Visual Sales Pipeline
  • Collaboration with Slack
  • 20 Workflows
  • 5 Sales Sequences
  • Custom Reports & Dashboards
  • Migration from other CRMs
  • Mobile App
  • Freshdesk Integration
  • Freshworks Marketplace

Freshworks CRM Pro

Customer-for-Life Cloud

$69per User/Month
Yearly
  • Everything in Growth, plus:
  • 3,000 Marketing Contacts
  • Lead Gen Bot
  • Answer Bot
  • WhatsApp & Apple Business Chat
  • Conference Calling
  • Smart Matches
  • Offline Events
  • 10 Custom Domains
  • Advanced Custom Fields
  • Behavioral Segmentation
  • 20 Active Marketing Journeys
  • 10 published Landing Pages
  • Marketing Reply Tracking
  • 10 Multiple Sales Pipelines
  • Deal Insights FREDDY
  • Product Catalog
  • 50 Workflows
  • 10 Sales Sequences
  • 50 Custom Roles
  • Territory Management
  • Sales Teams
  • Sales Goals
  • Custom Sales Activities
  • Offline Mode on Mobile App

Freshworks CRM Enterprise

Customer-for-Life Cloud

$125per User/Month
Yearly
  • Everything in Pro, plus:
  • 5,000 Marketing Contacts
  • Auto-profile Enrichment
  • Call Recording Opt-in & Opt-out
  • Queue Callback (Virtual Hold)
  • Holiday Routing
  • 25 Custom Domains
  • 10 Custom Modules
  • Field-level Permissions
  • Deal Teams
  • Audit Logs
  • 100 Active Marketing Journeys
  • 25 published Landing Pages
  • Marketing Transactional Emails
  • Sales Forecasting
  • Forecasting Insights
  • 100 Workflows
  • 25 Sales Sequences
  • 100 Custom Roles
  • Advanced Metrics
  • Dedicated Account Manager

See all Features

Best for
  • Small business
  • Medium business
  • StartUps
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Alternatives

One thing we like about the software is the 21-day Freshworks CRM free trial period. This means you can sign up and use the platform for three full weeks before committing to a purchase. That is plenty of time to fully test all the features and abilities and how they impact your sales.

How Much Does Freshworks CRM Cost?

Above you can find the pricing plans for Freshworks CRM – Customer-for-Life Cloud product. Let’s dive into details and discover what is included in each one.

In addition to these plans, you can also opt-in for add ons like:

  • Marketing Contacts
  • Configure, Price, Quote (Beta)
  • Conversion Rate Optimization
  • Dedicated IP Address
  • Phone Credits
  • WhatsApp Business
  • Workflows

Freshworks CRM Growth Plan

As the name suggests, this entry-level Freshworks pricing plan is for organizations/sales teams that are targeting growth. It costs $29 per user per month if you pay annually or $35 per user per month on a monthly subscription. For this amount, you get the following account perks:

  • Account and Contact Management
  • Lifecycle Stages for Contacts
  • Classic Forms
  • Facebook Messenger and Live Chat Support
  • Integrated Phone & Email
  • Predictive Contact Scoring
  • Visual Sales Pipeline
  • Collaboration through Slack
  • 20 available Workflows
  • Access to 5 Sales Sequences
  • Custom Dashboards and Reports
  • Integration with Freshdesk
  • Freshworks Marketplace
  • Mobile Application

Freshworks Pricing: Pro Plan

The second tier of Freshworks CRM plans builds on the growth offering and is designed for sales teams seeking to take more control over their output. It adds features that will make sales management more efficient without compromising performance. Customers pay $59 per user per month on an annual billing schedule and $69 per user per month on monthly payments.

On top of the perks of the Growth plan, the Pro plan adds:

  • Freddy AI Lead Gen Bot
  • Freddy AI Answer Bot
  • Apple Business Chat and WhatsApp Support
  • Smart Forms
  • Freddy AI Smart Matches
  • 10 Multiple Sales Pipelines
  • Freddy AI Deal Insights
  • Product Catalog
  • 50 Available Workflows
  • Access to 10 Sales Sequences
  • Sales Teams
  • Territory Management
  • Sales Goals
  • Custom Sales Activities
  • Mobile App with Offline Mode

Freshworks CRM Pricing: Enterprise Plan

The final Freshworks pricing plan is the Enterprise tier, which is available for major large organizations that need more flexibility and custom features. The CRM price for Enterprise starts at $99 per user per month on a yearly subscription, or $119 per user per month billed monthly. In addition, it gets all the features of the Growth and Pro plans, along with these additional perks:

  • Auto-profile Enrichment
  • In-App and Website Tracking
  • Access to 10 Custom Modules
  • Field-level Permissions
  • 100 Available Workflows
  • Access to 25 Sales Sequences
  • Sales Forecasting Feature
  • Freddy AI Forecasting Insights
  • Advanced Metrics
  • Dedicated Account Manager

In conclusion, this CRM Software is accessible & has a pricing plan that can easily fit every need of small and medium-sized businesses.