Brightmetrics
Brightmetrics Reviews
& Product DetailsWhat is Brightmetrics?
BrightMetrics is a data analytics and visualization platform tailored for businesses seeking to derive actionable insights from their data. The platform emphasizes its ability to transform raw data into meaningful metrics, helping organizations make informed decisions.
At its core, BrightMetrics offers solutions for contact center analytics, providing detailed insights into agent performance, customer interactions, and overall operational efficiency. The platform supports integration with major communication platforms, including Mitel and Genesys Cloud, ensuring seamless data collection and analysis.
Offers live data updates, enabling businesses to monitor ongoing activities and respond promptly. Allows users to tailor dashboards based on their specific needs, ensuring relevant data visualization. Automates the report generation process, delivering insights directly to users’ inboxes.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Brightmetrics
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Located In
United States
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Website
brightmetrics.com
Starting from:
$10 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has several plans and pricings. MIVC plans starts with 1-99 for 1089 USD, 100 - 499 for 1639 USD, 500+ for 2189 USD paid yearly. MiCC pricinf starts with 10 USD per agent per month ot 7 USD, per year montlhy paid. MiVB plans 1-74 users for 99 USD, 75-299 users for 199 USD, 300-699 users for 299 USD, 700-999 users for 399 USD, 1000+ Users for 499 USD. For more info, check it on their website.
- Dashboards
- Ad Hoc Reporting
Additional Features
- Steps to Answer
- Share Reports
- Historical Snapshots
- Visualization
- Graphs and Charts
- Collaboration
- Formats
- Real-Time Updating
- Sharing
- Data Updates
- Reports Interface
- Email Reports
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Intuitive Reports Interface
Brightmetrics likely offers an intuitive and user-friendly interface for standard and self-service reports, making it easy for users to generate and understand reports on various metrics.
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Comprehensive Reporting Capabilities
The platform probably provides a wide range of reports that can detail group performances, login/out activities, and other key performance indicators, catering to the diverse needs of call centers and contact centers.
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Enhanced Customer Satisfaction and Productivi
By offering valuable insights, Brightmetrics likely helps improve customer satisfaction and agent productivity, contributing to overall operational efficiency.
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Learning Curve for New Users
As with many comprehensive analytics platforms, new users might find Brightmetrics overwhelming initially, requiring time to fully leverage its capabilities.
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Integration with Existing Systems
Depending on the specific systems and technologies in use, some users might face challenges integrating Brightmetrics seamlessly with their existing infrastructure.
Disclaimer
Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.
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