or
Recover my Password
Submit your Tekpon Account E-mail address and you will receive an email with instructions to reset your password.

Brightmetrics

Tekpon Score
8.7

Brightmetrics Reviews

& Product Details

What is Brightmetrics?

BrightMetrics is a data analytics and visualization platform tailored for businesses seeking to derive actionable insights from their data. The platform emphasizes its ability to transform raw data into meaningful metrics, helping organizations make informed decisions.

At its core, BrightMetrics offers solutions for contact center analytics, providing detailed insights into agent performance, customer interactions, and overall operational efficiency. The platform supports integration with major communication platforms, including Mitel and Genesys Cloud, ensuring seamless data collection and analysis.

Offers live data updates, enabling businesses to monitor ongoing activities and respond promptly. Allows users to tailor dashboards based on their specific needs, ensuring relevant data visualization. Automates the report generation process, delivering insights directly to users’ inboxes.

Found in these Categories

Best For

Powerful Unified Communications & Contact Center Analytics
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Brightmetrics

  • Located In

    United States

  • Website

    brightmetrics.com

Starting from:

$10 /month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

This tool has several plans and pricings. MIVC plans starts with 1-99 for 1089 USD, 100 - 499 for 1639 USD, 500+ for 2189 USD paid yearly. MiCC pricinf starts with 10 USD per agent per month ot 7 USD, per year montlhy paid. MiVB plans 1-74 users for 99 USD, 75-299 users for 199 USD, 300-699 users for 299 USD, 700-999 users for 399 USD, 1000+ Users for 499 USD. For more info, check it on their website.

  • Dashboards
  • Ad Hoc Reporting

Additional Features

  • Steps to Answer
  • Share Reports
  • Historical Snapshots
  • Visualization
  • Graphs and Charts
  • Collaboration
  • Formats
  • Real-Time Updating
  • Sharing
  • Data Updates
  • Reports Interface
  • Email Reports

Argos

Tekpon Score
COMPARE

Looker

Tekpon Score
COMPARE

Sigma

Tekpon Score
COMPARE

AgencyAnalytics

Tekpon Score
COMPARE
4.9
Global Average Score
Score4.87/5
Reviews119
  • Intuitive Reports Interface

    Brightmetrics likely offers an intuitive and user-friendly interface for standard and self-service reports, making it easy for users to generate and understand reports on various metrics.

  • Comprehensive Reporting Capabilities

    The platform probably provides a wide range of reports that can detail group performances, login/out activities, and other key performance indicators, catering to the diverse needs of call centers and contact centers.

  • Enhanced Customer Satisfaction and Productivi

    By offering valuable insights, Brightmetrics likely helps improve customer satisfaction and agent productivity, contributing to overall operational efficiency.

  • Learning Curve for New Users

    As with many comprehensive analytics platforms, new users might find Brightmetrics overwhelming initially, requiring time to fully leverage its capabilities.

  • Integration with Existing Systems

    Depending on the specific systems and technologies in use, some users might face challenges integrating Brightmetrics seamlessly with their existing infrastructure.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.

Tell us your opinion about Brightmetrics and help others.

Cumul.io

Tekpon Score

ChartMogul

Tekpon Score

Versium

Tekpon Score

Tableau

Tekpon Score

Metabase

Tekpon Score

Northspyre

Tekpon Score

Domo

Tekpon Score

Looker

Tekpon Score

Geckoboard

Tekpon Score

Zoho Analytics

Tekpon Score

Grow

Tekpon Score

Qlik Sense

Tekpon Score

Phocas Software

Tekpon Score

Toucan

Tekpon Score

Alteryx

Tekpon Score

Sisense

Tekpon Score

Mode

Tekpon Score

Safio

Tekpon Score

Klipfolio

Tekpon Score