CallCabinet Reviews

& Product Details

What is CallCabinet?

CallCabinet is a leading provider of cloud-based call recording, analytics, and voice AI solutions.

It is designed to meet the needs of businesses of all sizes, enhancing customer interactions through valuable insights.

With CallCabinet, users can securely record and store calls in the cloud, ensuring compliance with global regulations.

The software seamlessly integrates with existing telephony environments, offering a versatile tool for organizations seeking to improve customer service or maintain accurate records of phone transactions.

The platform’s advanced analytics and AI capabilities provide valuable insights into call quality, agent performance, and customer satisfaction, empowering businesses to make informed decisions based on real data.

Additionally, CallCabinet’s voice AI feature provides transcription services, sentiment analysis, and keyword spotting, significantly improving quality assurance processes and enabling prompt identification of trends or issues.

Ideal for industries such as financial services, healthcare, government, and contact centers, CallCabinet offers a secure and scalable solution for managing and optimizing voice communications.

It ensures compliance, enhances customer experience, and offers deep insights into call data, making it an essential tool for businesses aiming to maximize the potential of their telephony systems for better outcomes.

Best For

Compliance call recording, QA, agent evaluation and more.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
CallCabinet Corporation
Located In
United States
Website
callcabinet.com

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CallCabinet Pricing

Starting from:

Custom

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

CallCabinet offers customized pricing for its cloud-based compliance call recording and analytics solutions. Pricing depends on the specific needs and features required by the business, such as AI-driven conversation analytics and compliance tools. To receive exact pricing details, businesses are encouraged to request a quote or demo.

CallCabinet Features

Activity Dashboard
Activity Tracking
Alerts/Escalation
Data Capture and Transfer

Additional Features

Archiving & Retention
Call Tagging
Call Transcription
Computer Telephony Integration
Customizable Reports
On-Demand Recording
Recording
Scheduled Recording
Third-Party Integrations

Additional Features Show Less Features

Global Buzz: CallCabinet at a glance

4.3

Global Average Score

Score4.33/5

Reviews665

Compliance Features

CallCabinet is highly regarded for its robust compliance features. It ensures that recorded calls meet industry regulations such as GDPR, PCI DSS, and HIPAA. This is especially important for businesses in heavily regulated industries, where non-compliance can lead to significant penalties.
Cloud-Based Flexibility

Users appreciate the cloud-based nature of CallCabinet, which allows for easy scalability and access to recordings from anywhere. This flexibility is a major benefit for businesses with remote teams or multiple locations.
High-Quality Call Recording

The platform provides high-quality call recordings, ensuring that every detail of the conversation is captured accurately. This is crucial for businesses that rely on these recordings for customer service reviews, training, and compliance purposes.
Advanced Analytics and AI

CallCabinet’s AI-driven analytics are praised for providing deep insights into customer interactions. The speech analytics feature allows businesses to analyze conversations for sentiment, keywords, and other important metrics, helping them improve customer service and operational efficiency.
Ease of Integration

CallCabinet integrates well with various PBX systems and other business tools, making it easier for organizations to incorporate the software into their existing infrastructure. This seamless integration reduces the complexity and time needed to deploy the solution.

Learning Curve

Some users have mentioned that while CallCabinet is feature-rich, it can be complex to set up and use, especially for those who are not familiar with call recording or quality assurance tools. A more guided onboarding process or detailed tutorials could help ease the learning curve.
Cost

Although CallCabinet offers a range of valuable features, some users feel that the pricing can be high, particularly for small businesses. The cost might be a barrier for smaller organizations with limited budgets.
Limited Customization Options

Some feedback suggests that the platform could offer more customization options, particularly in terms of reporting and dashboard configurations. Users who need highly tailored solutions may find the current options somewhat limiting.
Customer Support Response Time

While many users appreciate the support provided by CallCabinet, there have been occasional mentions of slow response times from the customer support team. Improving the speed and availability of support could enhance the overall customer experience.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.