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Higher Logic Vanilla Reviews for 2025

The Community Platform for Customer Success at Scale
Tekpon Score:
4.1/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

See our Methodology.
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What is Higher Logic Vanilla?

Higher Logic Vanilla is a customer community software designed to drive customer success at scale. It aims to improve retention rates, reduce support costs, and fuel business growth. The platform enables peer-to-peer interactions and provides support to enhance customer value, reduce ticket volumes, and increase efficiency.

Higher Logic Vanilla also nurtures customer relationships and promotes brand awareness through community-sourced advocates. The platform allows organizations to gather feedback, source new ideas, and validate roadmaps for better product development.

Among its key features are branding and layout customization, analytics, a knowledge base, and integrations with everyday tools to automate workflows and provide insights. Higher Logic Vanilla offers a planning and launching framework, a dedicated customer success manager, a support team, and a success community for best practice sharing. Its community platform is used by over 300 organizations worldwide, including IBM, Oracle, and Smartsheet.

Found in these Categories

Best For

  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise

Higher Logic Vanilla Pricing

Starting From: Custom
Pricing Model: Subscription
This tool doesn't have a publicly shown pricing plan. To find out more information, contact their sales team.
Free Trial
Free Version

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Higher Logic Vanilla Features

  • @mentions
  • API
  • Activity/News Feed
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Customizable Branding
  • Discussions/Forums
  • Document Management
  • Email Management
  • Event Management
  • Feedback Management
  • Gamification
  • Group Management
  • Membership Management
  • Mobile Access
  • Moderation
  • Real Time Analytics
  • Real Time Notifications
  • Self Service Portal
  • Social Media Integration
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Brainstorming
  • Activity Tracking
  • Calendar Management
  • Cataloging/Categorization
  • Configurable Workflow
  • Contact Database
  • Customizable Fields
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Drag & Drop
  • Email Reminders
  • Engagement Tracking
  • Event Calendar
  • Filtering
  • Content Library
  • Data Visualization
  • Full Text Search
  • Idea Ranking
  • Ideation
  • Customizable Templates
  • Knowledge Base Management
  • Member Directory
  • Mind Maps
  • Categorization/Grouping
  • Customizable Reports
  • Multi-Language
  • Online Forums
  • Data Security
  • Personalization
  • Polls/Voting
  • Real Time Data
  • Reporting & Statistics
  • SSL Security
  • Search/Filter
  • Single Sign On
  • Real Time Updates
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • User Management
  • Widgets

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Higher Logic Vanilla Company Details

Company Name

Higher Logic

Headquarters

United States

Website

higherlogic.com

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