Higher Logic Vanilla Reviews for 2025
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What is Higher Logic Vanilla?
Higher Logic Vanilla is a customer community software designed to drive customer success at scale. It aims to improve retention rates, reduce support costs, and fuel business growth. The platform enables peer-to-peer interactions and provides support to enhance customer value, reduce ticket volumes, and increase efficiency.
Higher Logic Vanilla also nurtures customer relationships and promotes brand awareness through community-sourced advocates. The platform allows organizations to gather feedback, source new ideas, and validate roadmaps for better product development.
Among its key features are branding and layout customization, analytics, a knowledge base, and integrations with everyday tools to automate workflows and provide insights. Higher Logic Vanilla offers a planning and launching framework, a dedicated customer success manager, a support team, and a success community for best practice sharing. Its community platform is used by over 300 organizations worldwide, including IBM, Oracle, and Smartsheet.
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Best For
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
Higher Logic Vanilla Pricing
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Higher Logic Vanilla Features
- @mentions
- API
- Activity/News Feed
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Management
- Customizable Branding
- Discussions/Forums
- Document Management
- Email Management
- Event Management
- Feedback Management
- Gamification
- Group Management
- Membership Management
- Mobile Access
- Moderation
- Real Time Analytics
- Real Time Notifications
- Self Service Portal
- Social Media Integration
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Approval Workflow
- Archiving & Retention
- Brainstorming
- Activity Tracking
- Calendar Management
- Cataloging/Categorization
- Configurable Workflow
- Contact Database
- Customizable Fields
- Data Import/Export
- Decision Support
- Document Storage
- Drag & Drop
- Email Reminders
- Engagement Tracking
- Event Calendar
- Filtering
- Content Library
- Data Visualization
- Full Text Search
- Idea Ranking
- Ideation
- Customizable Templates
- Knowledge Base Management
- Member Directory
- Mind Maps
- Categorization/Grouping
- Customizable Reports
- Multi-Language
- Online Forums
- Data Security
- Personalization
- Polls/Voting
- Real Time Data
- Reporting & Statistics
- SSL Security
- Search/Filter
- Single Sign On
- Real Time Updates
- Status Tracking
- Surveys & Feedback
- Tagging
- Text Editing
- Third Party Integrations
- User Management
- Widgets
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Higher Logic Vanilla Company Details
Company Name
Higher Logic
Headquarters
United States
Website
higherlogic.com
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