Hoory
Hoory Reviews
& Product DetailsWhat is Hoory?
Hoory is an AI-powered customer support platform designed to automate and enhance customer service interactions. It offers a suite of tools, including AI Assistants, live chat, and chatbot builders, enabling businesses to provide efficient, 24/7 support across multiple channels.
The platform’s AI Assistants can be trained with company-specific information, allowing them to handle repetitive inquiries and provide accurate responses. Hoory supports over 120 languages in both text and audio formats, ensuring accessibility for a global customer base. Additionally, the platform integrates with various communication channels, such as websites, social media, and messaging apps, consolidating customer interactions into a single dashboard for streamlined management.
By automating routine tasks, Hoory enables human agents to focus on more complex issues, thereby improving overall efficiency. Its customizable conversation flows and natural language processing capabilities ensure personalized and consistent customer experiences. This makes Hoory suitable for businesses aiming to scale their support operations while maintaining high levels of customer satisfaction.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Soft Construct LLC
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Located In
United States
- Website hoory.com
Starting from:
$6 /agent/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Hoory offers AI-powered customer support solutions with plans starting at $6 per agent per month for the Personal plan, which includes 3 shared channels and 1 AI assistant. The Startup plan is $16 per agent per month, offering 5 shared channels and 2 AI assistants. The Team plan costs $26 per agent per month, providing 8 shared channels and 5 AI assistants. The Business plan is $42 per agent per month, featuring 12 shared channels and 8 AI assistants. All plans come with a 14-day free trial and support multilingual interactions.
- Customizable Branding
- Workflow Management
- Activity Dashboard
- Multi-Channel Communication
- Personalization
- Real Time Analytics
- Transcripts/Chat History
- API
- Auto-Responders
- Drag & Drop
Additional Features
- Live Chat
- Chatbot
- Intent Recognition
- AI/Machine Learning
- Natural Language Processing
- For Sales/Marketing
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Monitoring
- Multi-Channel Management
- Multi-Language
- Performance Metrics
- Process/Workflow Automation
- Real-Time Monitoring
- Reporting/Analytics
- Rules-Based Workflow
- Speech Recognition
- Virtual Assistant
- Business Process Automation
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contextual Guidance
- CRM
- Customer Engagement
- Customer Experience Management
- Customer Segmentation
- Customer Support
- Customer Surveys
- Document Storage
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Omnichannel Inbox
Hoory consolidates customer interactions from various platforms into a single dashboard, enabling support teams to manage communications seamlessly.
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Multilingual Support
With the ability to communicate in over 100 languages, Hoory caters to a diverse customer base, breaking language barriers and enhancing user experience.
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Automation Capabilities
Hoory automates routine tasks, such as handling common queries and ticket routing, which reduces the workload on support teams and improves response times.
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Customization and Branding
Businesses can tailor Hoory’s appearance and responses to align with their brand identity, ensuring a consistent customer experience.
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Real-Time Training
The platform allows for easy and immediate updates to its knowledge base, ensuring that customers receive accurate and up-to-date information.
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Learning Curve
Some users have noted that setting up and training the AI to optimal performance can require a significant time investment.
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Handling Complex Queries
While proficient with routine inquiries, Hoory may need human intervention for more nuanced or complex customer issues.
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Limited User Reviews
Currently, there are relatively few user reviews available, which may make it challenging for potential users to gauge the software’s performance across diverse business scenarios.
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Integration Scope
Although Hoory integrates with several platforms, expanding its integration capabilities could further enhance its utility for businesses using a wide array of tools.
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Human Touch Preference
Some customers may prefer interacting with human agents, especially for sensitive or complex issues, which could limit the effectiveness of an AI assistant in certain situations.
Disclaimer
Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.
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Dyte
Video Conferencing Software
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