Hoory Reviews for 2025
Save 40% on your SaaS stack with expert guidance
Free Consultation
What is Hoory?
Hoory is an AI-powered customer support platform designed to automate and enhance customer service interactions. It offers a suite of tools, including AI Assistants, live chat, and chatbot builders, enabling businesses to provide efficient, 24/7 support across multiple channels.
The platform’s AI Assistants can be trained with company-specific information, allowing them to handle repetitive inquiries and provide accurate responses. Hoory supports over 120 languages in both text and audio formats, ensuring accessibility for a global customer base. Additionally, the platform integrates with various communication channels, such as websites, social media, and messaging apps, consolidating customer interactions into a single dashboard for streamlined management.
By automating routine tasks, Hoory enables human agents to focus on more complex issues, thereby improving overall efficiency. Its customizable conversation flows and natural language processing capabilities ensure personalized and consistent customer experiences. This makes Hoory suitable for businesses aiming to scale their support operations while maintaining high levels of customer satisfaction.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
Hoory Pricing
Looking to Save Time & Money
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
- Stack Audit
- Cost Reduction
- Expert Team
Hoory Features
- Customizable Branding
- Workflow Management
- Activity Dashboard
- Multi-Channel Communication
- Personalization
- Real Time Analytics
- Transcripts/Chat History
- API
- Auto-Responders
- Drag & Drop
- Live Chat
- Chatbot
- Intent Recognition
- AI/Machine Learning
- Natural Language Processing
- For Sales/Marketing
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Monitoring
- Multi-Channel Management
- Multi-Language
- Performance Metrics
- Process/Workflow Automation
- Real-Time Monitoring
- Reporting/Analytics
- Rules-Based Workflow
- Speech Recognition
- Virtual Assistant
- Business Process Automation
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contextual Guidance
- CRM
- Customer Engagement
- Customer Experience Management
- Customer Segmentation
- Customer Support
- Customer Surveys
- Document Storage
User Sentiment - Hoory Reviews
-
Omnichannel Inbox
Hoory consolidates customer interactions from various platforms into a single dashboard, enabling support teams to manage communications seamlessly.
-
Multilingual Support
With the ability to communicate in over 100 languages, Hoory caters to a diverse customer base, breaking language barriers and enhancing user experience.
-
Automation Capabilities
Hoory automates routine tasks, such as handling common queries and ticket routing, which reduces the workload on support teams and improves response times.
-
Customization and Branding
Businesses can tailor Hoory’s appearance and responses to align with their brand identity, ensuring a consistent customer experience.
-
Real-Time Training
The platform allows for easy and immediate updates to its knowledge base, ensuring that customers receive accurate and up-to-date information.
-
Learning Curve
Some users have noted that setting up and training the AI to optimal performance can require a significant time investment.
-
Handling Complex Queries
While proficient with routine inquiries, Hoory may need human intervention for more nuanced or complex customer issues.
-
Limited User Reviews
Currently, there are relatively few user reviews available, which may make it challenging for potential users to gauge the software’s performance across diverse business scenarios.
-
Integration Scope
Although Hoory integrates with several platforms, expanding its integration capabilities could further enhance its utility for businesses using a wide array of tools.
-
Human Touch Preference
Some customers may prefer interacting with human agents, especially for sensitive or complex issues, which could limit the effectiveness of an AI assistant in certain situations.
Leave a Review
Hoory Company Details
Own this Software?
Hoory vs. Similar Products
Select up to 3 Software, to enable Comparison
Compare Selected SoftwareHoory Alternatives
We use cookies for critical website functionalities, personalised content and social media features, to analyse our traffic and marketing purposes.
This website uses cookies
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
You can read more about all this at the following links.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
These trackers help us to measure traffic and analyze your behavior to improve our service.
These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.