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Best Customer Success Software

What is Customer Success Software?

Customer success software is a comprehensive tool that helps companies manage customer relationships throughout the customer journey. It provides a detailed view of customer interactions and business interactions, including customer feedback, support requests, and product usage data.

The primary goal of customer success teams is to help customers achieve their goals with the products or services offered by a company. Customer success software supports this objective by fostering and monitoring relationships, tracking key performance indicators (KPIs), and alerting customer success associates to potential issues and opportunities.

The Customer Success software helps track important metrics such as customer satisfaction, retention rates, and revenue growth. By analyzing this data, customer success teams can identify trends and patterns that can help them improve the customer experience and boost customer loyalty.

Customer success departments may also be called professional services, fulfillment, or account management. These teams work closely with customers to ensure their success and help them get the most out of the products or services offered by a company.

Thus, customer success software is vital for businesses looking to build strong and lasting relationships with their customers. By providing a comprehensive view of customer interactions and enabling customer success teams to track important metrics, the software helps businesses improve the customer experience and drive growth.

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Fable is a software tool that allows salespeople to create personalized and interactive product demos for each prospect. The platform offers a no-code canvas builder that enables users to customize d...
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Staircase AI

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Staircase AI is a cutting-edge platform specializing in Customer Revenue Intelligence, designed to drive remarkable revenue through customer-led growth. By leveraging artificial intelligence, the sof...
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Custify is a customer success software, a go-to solution for mid-size SaaS businesses looking for their first Customer Success solution. Reduce churn and increase customer lifetime value with an easy...
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Akita is a comprehensive customer success platform for SaaS businesses. It centralizes customer data, metrics, and activities, providing a single source of truth for each customer. With Akita, you ca...
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Eyelet is a modern no-code product adoption solution that increases user activation and retention while reducing churn and support fatigue using interactive guides and walkthroughs. In addition, it a...
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Qwary is a comprehensive experience management platform dedicated to elevating customer and product experiences. Positioned as the ultimate command center for businesses, Qwary offers tools to collec...
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Cloodot is an all-in-one platform designed to redefine the customer experience landscape for businesses. Harnessing the power of AI, it offers unified messaging and review management across multiple ...
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Zowie is an AI-powered customer service automation platform tailored specifically for ecommerce brands. Designed to maximize efficiency and unlock revenue potential, Zowie offers a suite of tools tha...
Learn more about Zowie is a customer success software built-in with a cutting-edge conversational AI designed for both chat and voice bot integrations. Aimed at revolutionizing customer experiences, it offers tool...
Learn more about Boost.AI
Gallabox is a dynamic no-code workspace that leverages the ubiquity of WhatsApp to supercharge business operations. It offers a suite of tools, including a shared inbox, AI-driven chatbots, and Whats...
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Sogolytics is a leading feedback and experience management platform designed to drive business success. It offers a comprehensive suite of tools tailored to various business needs. With SogoSurvey, u...
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ZapScale is an intuitive Customer Success Software designed to enhance customer experience and drive growth. With its user-friendly platform, it empowers B2B SaaS companies to reduce churn, scale ret...
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Froged is a Customer Success platform designed for SaaS companies. It offers a single-view Marketing Automation Platform that allows users to build global omnichannel campaigns tailored to individual...
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Nicereply is a customer experience software that helps you collect immediate feedback and increase the volume of insights you receive. It enables customers to be honest and forthcoming about what the...
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Gainsight CS is a customer success tool that analyzes the customer experience across many channels to assist businesses in streamlining activities such as onboarding, retention, support, workflow man...
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ChurnZero helps subscription businesses fight customer churn in real-time. They do this by integrating with business systems and your applications/ services. ChurnZero helps companies understand how ...
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ProfitWell helps subscription products and companies achieve faster recurring revenue growth. We do this by driving better monetization, customer retention, and insights with solutions backed by data...
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UserGuiding is a self-serve user onboarding platform that simplifies the process of creating interactive product walkthroughs without coding. It offers features like product tours, resource centers, ...
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Vitally allows customer-centric teams at B2B SaaS companies to provide the best possible customer experience. They provide your team with 360 customer profiles, flexible health scoring & reportin...
Learn more about Vitally
HubSpot Service Hub is a user-friendly cloud-based help desk software integrated with all Hubspot products and that makes handling customer complaints easier. Essentially what the software does is co...
Learn more about HubSpot Service Hub

Key Features of Customer Success Software

Account Management: Customer Success Software integrates features akin to account-based marketing tools, offering insights into customer history, feedback, and engagement. These functionalities lay the foundation for personalized customer interactions.

Success Metrics Tracking: Customer Success Software meticulously tracks key performance indicators (KPIs), gauging customer satisfaction, net promoter score (NPS), and customer effort score (CES). It also assesses the likelihood of churn, providing businesses with vital insights into customer loyalty.

Opportunity Management: Identifying upselling opportunities is crucial. Customer Success Tool highlights areas within a customer’s business that could benefit from additional products or consultancy services, enabling businesses to optimize revenue streams.

Service Management: With service management features, businesses can efficiently create cases and work orders, swiftly addressing customer issues. This proactive approach enhances customer satisfaction and loyalty.

Additional Features: Customer Success Tool offers diverse functionalities, including Custom Triggers, Playbooks, and Surveys, ensuring businesses can tailor their interactions based on individual customer needs.

Benefits of using Customer Success Software

Enhanced Visibility – Customer Success Software acts as a centralized hub, preventing critical issues from drowning in a sea of emails and calls. It provides businesses with a focused channel to address consumer concerns promptly.

Elevating Customer Support – Dedicated customer success teams, facilitated by this software, offer personalized support. Unlike generic help desks, these teams are attuned to the intricacies of each customer’s journey, fostering meaningful, long-lasting relationships.

Data-Driven Decision – Businesses gain invaluable insights by analyzing a myriad of customer use cases. These insights expose product weaknesses, refine sales methodologies, and identify new avenues for development, empowering companies to stay ahead in the competitive landscape.

Building Credibility – Customer Success Tool maintains comprehensive results and customer interaction records. These success stories are powerful testimonials and case studies, bolstering a company’s reputation and attracting new clients.

Who Utilizes Customer Success Software?

Customer Success Managers (CSMs) – They play a pivotal role in businesses dealing with complex products and services. They act as advocates, bridging the gap between the company and its customers. CSMs, armed with in-depth knowledge, establish enduring relationships, ensuring customer satisfaction and loyalty.

Trends and Future Prospects

Customer Advocacy: Beyond Management to Partnership

Modern Customer Success Managers transcend traditional roles. They actively promote customer interests within the company, contributing to feature enhancements and fostering a sense of partnership.

Metrics Mastery: Insightful Data for Informed Decisions

Visibility into customer KPIs is paramount. Customer Success Software is evolving to provide deeper insights, aiding CSMs in monitoring customer health and demonstrating tangible ROI.

Educational Initiatives: Empowering Customer Success Teams

Formal training in customer success methodologies is gaining prominence. Educated CSMs bring knowledge to customer interactions, ensuring superior service quality.

Customer Success Software Insights

Digital Marketing

User Engagement on Your Website: Effective Tactics for Success

Cristiana Trifu - Tekpon Author
Customer Experience

AI Customer Service: Improve your customer experience

Eduard Lazari - Author for Tekpon
Customer Experience

Customer Retention: A Key to Growth for SaaS Companies

Tomasz Chwesewicz - Author on Tekpon