Identifix
Identifix Reviews
& Product DetailsWhat is Identifix?
Identifix, from Solera, Inc., is a comprehensive automotive repair software designed to assist auto repair professionals with diagnostics and repair guidance. This tool provides access to an extensive database of diagnostic trouble codes, confirmed fixes, and OEM service manuals, streamlining the repair process. It also offers a unique Direct-Hit database that combines real-world repairs, verified by experts, to ensure accurate and efficient troubleshooting.
Users can search for vehicle-specific issues and receive immediate, reliable solutions, saving valuable time in the workshop. Additionally, Identifix integrates seamlessly with various shop management systems, aiding in the smooth workflow and efficient operation of auto repair shops.
Ideal for mechanics, auto repair shops, and dealerships, Identifix enhances productivity by reducing diagnostic time and improving repair accuracy. It supports various vehicle types, ensuring that users have the resources needed to handle a range of repair challenges effectively.
Overall, Identifix serves as a valuable asset for automotive professionals seeking to deliver high-quality service and maintain a competitive edge in the industry.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Solera, Inc.
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Located In
United States
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Website
identifix.com
Starting from:
$24.99 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Identifix offers three subscription plans: Direct-Hit DIY at $24.99 per month for access to a single vehicle model, Direct-Hit Professional at $199 per month with comprehensive vehicle access, and Direct-Hit Pro Academy at $249 per month, which includes extensive training videos. A limited-time online offer reduces the Professional plan to $189 per month and the Pro Academy plan to $199 per month.
- Accounting Integration
- Activity Dashboard
- Automated Scheduling
- Billing & Invoicing
- Contact Database
- Customizable Reports
- Employee Management
- Inventory Management
- Maintenance Scheduling
- Multi-Location
- Quotes/Estimates
- Reporting & Statistics
Additional Features
- Estimating
- For Automotive Dealerships
- New Car Dealer
- Used Car Dealer
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Extensive Database
Identifix is highly praised for its vast database of repair information and known fixes for a wide range of vehicles. Mechanics appreciate the ability to quickly find solutions to common and uncommon problems, saving time on diagnostics and repairs.
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Accurate and Reliable Information
Users frequently highlight the accuracy and reliability of the information provided by Identifix. The platform’s resources are based on real-world data and experiences from professional mechanics, which increases confidence in the solutions offered.
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Ease of Use
The platform is designed with user-friendliness in mind, making it easy for mechanics to navigate and find the information they need. The interface is intuitive, allowing users to quickly search for and access relevant repair data.
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Time-Saving Tool
One of the key benefits mentioned by users is the time-saving aspect of Identifix. By providing quick access to diagnostic and repair information, the platform helps mechanics reduce the time spent on troubleshooting, leading to more efficient service delivery.
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Comprehensive Vehicle Coverage
Identifix covers a wide range of vehicle makes and models, which is particularly useful for shops that deal with diverse brands. This extensive coverage ensures that mechanics can find relevant information for most vehicles they encounter.
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Pricing Concerns
Some users feel that the subscription cost for Identifix is relatively high, especially for smaller shops or independent mechanics. While the platform offers significant value, the pricing can be a barrier for some users, particularly those with tighter budgets.
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Search Function Limitations
A few users have reported difficulties with the search function, stating that it can sometimes be challenging to find specific information quickly. Improving the search algorithm and making it more intuitive could enhance the user experience.
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Mobile Access
Mechanics who frequently work on the go have noted that the mobile experience of Identifix could be improved. A more robust and user-friendly mobile app would be beneficial for those who need to access repair information while away from a desktop or laptop.
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Occasional Outdated Information
There are occasional reports from users about encountering outdated or less relevant information in the database. Regular updates and more frequent verification of the content could help address this issue.
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Customer Support Response Time
While Identifix generally provides good customer support, some users have mentioned that response times can be slow during peak times. Enhancing the availability and responsiveness of customer support would improve overall satisfaction.
Disclaimer
Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.
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