Nextiva
Nextiva Pricing
Nextiva offers a variety of pricing plans tailored to businesses of all sizes, from small startups to large enterprises. Their plans include features such as digital communication tools, voice and video capabilities, call center support, and advanced analytics.
With flexible options like per-user, usage-based, and concurrent pricing, Nextiva ensures that companies can choose the plan that best fits their operational needs and budget.
This review provides an in-depth look at each pricing tier, highlighting the key features and benefits to help you select the right plan for your business.
Nextiva Plans
Digital
Small Business
- Website live chat
- Messaging apps
- Social media channels
- Review Management
- Digital Service Helpdesk
Core
Small Business
- Everything in Digital, plus:
- Inbound & Outbound Voice
- Business SMS
- Video meetings
- Screenshare & file share
- Call routing
Engage
Small Business
- Everything in Core, plus:
- Call center & queuing
- Toll-free number & minutes
- Advanced reporting
- MS Teams integration
- Website chatbot
Power Suite
Small Business
- Everything in Engage, plus:
- Advanced IVR
- Intelligent routing
- Unified team interface
- Supervisor dashboard
- Transcribe & summarize
Essential
Enterprise
- Powerful inbound / outbound channels
- Full workflow engine for journey orchestration
- Workflow automations and APIs
- Transcription and summarization
- Customizable intelligent and skills-based routing
Professional
Enterprise
- Everything in Essential, plus:
- Full customer journey context & history
- Omnichannel (voice, sms, chat, email, social, messaging, webform)
- Advanced Al bots to guide journeys
- Real-time supervisor support
- Secure payment agent assist (PCI-DSS)
Premium
Enterprise
- Everything in Professional, plus:
- Full workforce management (WFM)
- Optimized workflows for interaction deflection
- CX analytics for all business functions
- Multiscreen recording
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Nextiva Pricing Overview
Nextiva offers a comprehensive range of pricing plans designed to meet the needs of businesses of all sizes, from small startups to large enterprises. Here’s an in-depth look at their pricing structure and what each plan offers.
Small Business Plans
For small businesses, Nextiva provides four main plans: Digital, Core, Engage, and Power Suite.
- Digital Plan is ideal for startups looking to engage customers through digital channels. Priced at $25 per user per month (or $20 if billed annually), it includes essential tools like website live chat, messaging apps, social media management, and a digital service helpdesk.
- Core Plan adds voice, SMS, and video capabilities to the features in the Digital Plan. It’s suitable for small teams that need a combination of digital and traditional communication tools, priced at $35 per user per month (or $30 with annual billing).
- Engage Plan is tailored for growing teams needing a full range of customer interaction tools, including call center capabilities, advanced reporting, and Microsoft Teams integration. This plan costs $50 per user per month, with a discounted rate of $40 for annual billing.
- Power Suite is the most comprehensive plan, offering advanced IVR, intelligent routing, and a unified team interface. Designed for sales and service teams that require enterprise-level functionality, it is priced at $75 per user per month or $60 when billed annually.
Enterprise Plans
Nextiva’s Enterprise Plans cater to larger organizations and contact centers, offering flexibility through three distinct pricing models: Per Agent/Per Month, Usage-Based, and Concurrent Pricing.
- Per Agent/Per Month Pricing: This model charges a flat fee per agent per month, making it ideal for businesses that prefer predictable costs. The Essential plan starts at $129 per agent, providing powerful inbound and outbound capabilities, workflow automation, and a lite CRM. The Professional plan, at $159 per agent, adds features like omnichannel support and real-time supervisor assistance, while the Premium plan, at $199 per agent, offers advanced workforce management and comprehensive customer experience analytics.
- Usage-Based Pricing: This model charges based on actual usage, which can be more cost-effective for businesses with fluctuating call volumes. The Essential plan starts at $0.018 per agent per minute, scaling up to $0.024 for the Premium plan. This pricing is particularly beneficial for organizations that want to align costs with call center activity.
- Concurrent Pricing: For businesses with multiple agents working at different times, this model charges based on the maximum number of concurrent users rather than total agents. The Essential plan starts at $179 per concurrent user, with higher tiers offering additional features like advanced AI bots and multiscreen recording.
Key Features Across Plans
Regardless of the plan you choose, Nextiva offers a robust set of features designed to enhance customer experience management. These include journey orchestration, REST API support for integrations, hybrid cloud deployment options, intelligent routing, secure payment processing, and advanced workforce management tools.
Nextiva’s billing is straightforward, with automatic renewals based on the billing cycle (monthly, quarterly, or annual). There are no late fees, but services may be interrupted if payments are not made on time. Additionally, Nextiva provides comprehensive support for updating payment methods, understanding taxes and fees, and managing billing issues.
Conclusion
Nextiva’s pricing plans are thoughtfully structured to cater to a wide range of business needs. Whether you’re a small startup looking to manage digital customer interactions or a large enterprise seeking advanced contact center solutions, Nextiva offers flexible pricing models that align with your operational requirements. The combination of predictable costs, usage-based pricing, and concurrent user options ensures that businesses can choose a plan that best fits their needs while benefiting from Nextiva’s powerful communication tools and customer experience management capabilities.
