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Nextiva

Tekpon Score
8.9

Nextiva Pricing

Nextiva offers a variety of pricing plans tailored to businesses of all sizes, from small startups to large enterprises. Their plans include features such as digital communication tools, voice and video capabilities, call center support, and advanced analytics.

With flexible options like per-user, usage-based, and concurrent pricing, Nextiva ensures that companies can choose the plan that best fits their operational needs and budget.

This review provides an in-depth look at each pricing tier, highlighting the key features and benefits to help you select the right plan for your business.

Nextiva Plans

Digital

Small Business

$25per User
Monthly
  • Website live chat
  • Messaging apps
  • Social media channels
  • Review Management
  • Digital Service Helpdesk

Core

Small Business

$35per User
Monthly
  • Everything in Digital, plus:
  • Inbound & Outbound Voice
  • Business SMS
  • Video meetings
  • Screenshare & file share
  • Call routing

Engage

Small Business

$50per User
Monthly
  • Everything in Core, plus:
  • Call center & queuing
  • Toll-free number & minutes
  • Advanced reporting
  • MS Teams integration
  • Website chatbot

Power Suite

Small Business

$75per User
Monthly
  • Everything in Engage, plus:
  • Advanced IVR
  • Intelligent routing
  • Unified team interface
  • Supervisor dashboard
  • Transcribe & summarize

Essential

Enterprise

$129per Agent
Monthly
  • Powerful inbound / outbound channels
  • Full workflow engine for journey orchestration
  • Workflow automations and APIs
  • Transcription and summarization
  • Customizable intelligent and skills-based routing

Professional

Enterprise

$159per Agent
Monthly
  • Everything in Essential, plus:
  • Full customer journey context & history
  • Omnichannel (voice, sms, chat, email, social, messaging, webform)
  • Advanced Al bots to guide journeys
  • Real-time supervisor support
  • Secure payment agent assist (PCI-DSS)

Premium

Enterprise

$199per Agent
Monthly
  • Everything in Professional, plus:
  • Full workforce management (WFM)
  • Optimized workflows for interaction deflection
  • CX analytics for all business functions
  • Multiscreen recording
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Ana Maria Constantin

Nextiva Pricing Overview

Nextiva offers a comprehensive range of pricing plans designed to meet the needs of businesses of all sizes, from small startups to large enterprises. Here’s an in-depth look at their pricing structure and what each plan offers.

Small Business Plans

For small businesses, Nextiva provides four main plans: Digital, Core, Engage, and Power Suite.

  • Digital Plan is ideal for startups looking to engage customers through digital channels. Priced at $25 per user per month (or $20 if billed annually), it includes essential tools like website live chat, messaging apps, social media management, and a digital service helpdesk.
  • Core Plan adds voice, SMS, and video capabilities to the features in the Digital Plan. It’s suitable for small teams that need a combination of digital and traditional communication tools, priced at $35 per user per month (or $30 with annual billing).
  • Engage Plan is tailored for growing teams needing a full range of customer interaction tools, including call center capabilities, advanced reporting, and Microsoft Teams integration. This plan costs $50 per user per month, with a discounted rate of $40 for annual billing.
  • Power Suite is the most comprehensive plan, offering advanced IVR, intelligent routing, and a unified team interface. Designed for sales and service teams that require enterprise-level functionality, it is priced at $75 per user per month or $60 when billed annually.

Enterprise Plans

Nextiva’s Enterprise Plans cater to larger organizations and contact centers, offering flexibility through three distinct pricing models: Per Agent/Per Month, Usage-Based, and Concurrent Pricing.

  • Per Agent/Per Month Pricing: This model charges a flat fee per agent per month, making it ideal for businesses that prefer predictable costs. The Essential plan starts at $129 per agent, providing powerful inbound and outbound capabilities, workflow automation, and a lite CRM. The Professional plan, at $159 per agent, adds features like omnichannel support and real-time supervisor assistance, while the Premium plan, at $199 per agent, offers advanced workforce management and comprehensive customer experience analytics.
  • Usage-Based Pricing: This model charges based on actual usage, which can be more cost-effective for businesses with fluctuating call volumes. The Essential plan starts at $0.018 per agent per minute, scaling up to $0.024 for the Premium plan. This pricing is particularly beneficial for organizations that want to align costs with call center activity.
  • Concurrent Pricing: For businesses with multiple agents working at different times, this model charges based on the maximum number of concurrent users rather than total agents. The Essential plan starts at $179 per concurrent user, with higher tiers offering additional features like advanced AI bots and multiscreen recording.

Key Features Across Plans

Regardless of the plan you choose, Nextiva offers a robust set of features designed to enhance customer experience management. These include journey orchestration, REST API support for integrations, hybrid cloud deployment options, intelligent routing, secure payment processing, and advanced workforce management tools.

Nextiva’s billing is straightforward, with automatic renewals based on the billing cycle (monthly, quarterly, or annual). There are no late fees, but services may be interrupted if payments are not made on time. Additionally, Nextiva provides comprehensive support for updating payment methods, understanding taxes and fees, and managing billing issues.

Conclusion

Nextiva’s pricing plans are thoughtfully structured to cater to a wide range of business needs. Whether you’re a small startup looking to manage digital customer interactions or a large enterprise seeking advanced contact center solutions, Nextiva offers flexible pricing models that align with your operational requirements. The combination of predictable costs, usage-based pricing, and concurrent user options ensures that businesses can choose a plan that best fits their needs while benefiting from Nextiva’s powerful communication tools and customer experience management capabilities.

Authors

Ana Maria Constantin

Writer

Ana Maria Constantin

CMO @ Tekpon
Tekpon Favicon

Chief Marketing Officer

Ana Maria Constantin, the dynamic Chief Marketing Officer at Tekpon, brings a unique blend of creativity and strategic insight to the digital marketing sphere. With a background in interior design, her aesthetic sensibility is not just a skill but a passion that complements her expertise in marketing strategy.
Ana Maria Stanciuc

Editor

Ana Maria Stanciuc

Head of Content & Editor-in-Chief @ Tekpon
Tekpon Favicon

Creative Content Chief

Ana Maria Stanciuc is a highly skilled writer and content strategist with 10+ years of experience. She has experience in technical and creative writing across a variety of industries. She also has a background in journalism.

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