PayPal Reviews for 2025
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What is PayPal?
PayPal is a trusted platform that allows users to send, spend, and manage money securely. It offers a range of services, such as creating a free account, sending and receiving money, shopping online and in person, and adding payment options to a digital wallet.
PayPal for Business provides solutions for accepting payments online and in person, streamlining operations, accessing financial services like loans and cashback cards, and managing risk and fraud. It also offers insights and tools to help businesses optimize their payment processing, track sales, simplify shipping, and automate returns.
With its global reach and extensive customer base, it aims to be a strategic partner for businesses by providing connections, innovation, and intelligence to enhance commerce.
Found in these Categories
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
PayPal Pricing
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PayPal Features
- ACH Payment Processing
- Billing & Invoicing
- Compliance Management
- Data Import/Export
- Data Security
- Debit/Credit Card Processing
- Electronic Payments
- Electronic Signature
- In-Person Payments
- Inventory Management
- Invoice Management
- Invoice Processing
- Mobile Access
- Mobile Payments
- Multi-Currency
- Multiple Payment Options
- Online Payments
- Payment Fraud Prevention
- Payment Processing
- Payment Processing Services Integration
- PCI Compliance
- Point of Sale (POS)
- Receipt Management
- Recuring/Subscription Billing
- Self Service Portal
- Transaction History
- Transaction Monitoring
- Reporting/Analytics
- AI/Machine Learning
- Access Controls/Permissions
- Ad hoc Reporting
- Anomaly Detection
- Barcode/Ticket Scanning
- Billing Portal
- Cash Management
- Check Fraud Detection
- Contact Database
- Credit Card Processing
- Customizable Dashboard
- Customizable Invoices
- Dashboard
- Data Management
- Data Visualization
- Deferred Billing
- eCommerce Management
- Financial Reporting
- Fraud Detection
- Internal Fraud Monitoring
- Invoice Creation
- Invoice History
- Marketing Reports
- Monitoring
- Multi-Location
- Multi-Period Recurring Billing
- Online Invoicing
- Order Management
- Payment Options
- Performance Management
- Product Catalog
- Promotions Management
- Real Time Monitoring
- Real-time Alerts
- Recurring Invoicing
- Refund Management
- Restaurant POS
- Returns Management
- Risk Analysis
- Risk Management
- Role-Based Permissions
- Sales Reports
- Sales Tax Management
- Scheduled/Automated Reports
- Shipping Management
- Social Media Integration
User Sentiment - PayPal Reviews
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Global Reach and Popularity
One of PayPal’s greatest strengths is its global reach. Users appreciate that they can send and receive money in numerous currencies across different countries. This makes PayPal especially valuable for international businesses or freelancers working with clients in multiple countries.
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Ease of Use
PayPal is widely praised for its user-friendly interface. Both individuals and businesses find it easy to set up accounts, link bank accounts or credit cards, and start using the platform quickly. The app and website are intuitive, allowing users to transact without complicated steps.
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Security and Buyer Protection
PayPal’s strong focus on security is frequently mentioned in reviews. Users value the platform’s encryption protocols and the additional layer of protection it offers by not requiring users to share their financial details directly with sellers. The buyer protection feature, which provides recourse if a product is not delivered or does not match the description, adds to the platform’s trustworthiness.
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Widely Accepted by Merchants
PayPal is accepted by millions of online retailers, making it one of the most convenient payment methods for shopping. Users appreciate that they can use PayPal across many websites, from large e-commerce platforms to small independent businesses. This extensive acceptance increases PayPal’s appeal as a primary payment method.
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Business Features
PayPal offers several useful features for businesses, including invoicing, recurring payments, and payment processing. Many small and medium-sized businesses appreciate that PayPal allows them to accept payments easily, set up merchant accounts, and manage their cash flow efficiently.
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High Transaction Fees
One of the most common complaints about PayPal is its transaction fees, particularly for businesses. While PayPal is convenient, its fees for receiving payments, especially internationally, can be relatively high compared to other platforms. Small businesses and freelancers may find these fees eating into their profits.
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Customer Support Issues
Some users have reported difficulties with PayPal’s customer support, particularly around disputes or account issues. There are reports of long wait times, unhelpful responses, and challenges in resolving problems. Improving customer service, especially for urgent financial matters, is a frequently mentioned area for improvement.
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Account Freezing and Holds
Some users face recurring issues with account freezing or fund holding. PayPal may freeze accounts if it detects suspicious activity, but users report that sometimes, these freezes happen unexpectedly, and resolving the issue can be time-consuming. Users feel that clearer communication around these actions would alleviate frustration.
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Complex Dispute Resolution Process
While PayPal offers buyer and seller protection, the dispute resolution process can be slow and cumbersome. Some users have expressed frustration with the time it takes to resolve disputes and the perceived lack of transparency in decision-making.
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Currency Conversion Fees
PayPal charges currency conversion fees for international transactions, which some users find excessive. The fees for converting money between different currencies can be higher than those of other payment platforms or banks, leading to dissatisfaction, especially for users who frequently make international payments.
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PayPal Company Details
Company Name
PayPal
Headquarters
United States
Website
www.paypal.com
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