PayPal Reviews

& Product Details

What is PayPal?

PayPal is a trusted platform that allows users to send, spend, and manage money securely. It offers a range of services, such as creating a free account, sending and receiving money, shopping online and in person, and adding payment options to a digital wallet.

PayPal for Business provides solutions for accepting payments online and in person, streamlining operations, accessing financial services like loans and cashback cards, and managing risk and fraud. It also offers insights and tools to help businesses optimize their payment processing, track sales, simplify shipping, and automate returns.

With its global reach and extensive customer base, it aims to be a strategic partner for businesses by providing connections, innovation, and intelligence to enhance commerce.

Best For

Comprehensive payments solution to serve your business needs.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
PayPal
Located In
United States
Website
paypal.com

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PayPal Pricing

Starting from:

$0.09 +2.29% per transaction

Pricing Model: Pay-as-you-go

Free Trial
Free Version

Pricing Details:

PayPal offers transparent pricing with no monthly commitment. The transaction fees for PayPal Payments range from 3.49%+$0.49 per transaction, while PayPal QR code payments fees for transactions above $10.00 are 1.9%+$0.10 per transaction. For online credit and debit card transactions, the fee is 2.59%+$0.49 per transaction, and for in-person transactions, it is 2.29%+$0.09 per transaction. Donations and charity transactions have separate rates. PayPal Here and PayPal Online Card Payment Services also have different rates for card-present and online transactions. Fixed fees apply based on the currency received.

PayPal Features

ACH Payment Processing
Billing & Invoicing
Compliance Management
Data Import/Export
Data Security
Debit/Credit Card Processing
Electronic Payments
Electronic Signature
In-Person Payments
Inventory Management
Invoice Management
Invoice Processing
Mobile Access
Mobile Payments
Multi-Currency
Multiple Payment Options
Online Payments
Payment Fraud Prevention
Payment Processing
Payment Processing Services Integration
PCI Compliance
Point of Sale (POS)
Receipt Management
Recuring/Subscription Billing
Self Service Portal
Transaction History
Transaction Monitoring
Reporting/Analytics

Additional Features

AI/Machine Learning
Access Controls/Permissions
Ad hoc Reporting
Anomaly Detection
Barcode/Ticket Scanning
Billing Portal
Cash Management
Check Fraud Detection
Contact Database
Credit Card Processing
Customizable Dashboard
Customizable Invoices
Dashboard
Data Management
Data Visualization
Deferred Billing
eCommerce Management
Financial Reporting
Fraud Detection
Internal Fraud Monitoring
Invoice Creation
Invoice History
Marketing Reports
Monitoring
Multi-Location
Multi-Period Recurring Billing
Online Invoicing
Order Management
Payment Options
Performance Management
Product Catalog
Promotions Management
Real Time Monitoring
Real-time Alerts
Recurring Invoicing
Refund Management
Restaurant POS
Returns Management
Risk Analysis
Risk Management
Role-Based Permissions
Sales Reports
Sales Tax Management
Scheduled/Automated Reports
Shipping Management
Social Media Integration

Additional Features Show Less Features

Global Buzz: PayPal at a glance

4.5

Global Average Score

Score4.50/5

Reviews9,927,225

Global Reach and Popularity

One of PayPal’s greatest strengths is its global reach. Users appreciate that they can send and receive money in numerous currencies across different countries. This makes PayPal especially valuable for international businesses or freelancers working with clients in multiple countries.
Ease of Use

PayPal is widely praised for its user-friendly interface. Both individuals and businesses find it easy to set up accounts, link bank accounts or credit cards, and start using the platform quickly. The app and website are intuitive, allowing users to transact without complicated steps.
Security and Buyer Protection

PayPal’s strong focus on security is frequently mentioned in reviews. Users value the platform’s encryption protocols and the additional layer of protection it offers by not requiring users to share their financial details directly with sellers. The buyer protection feature, which provides recourse if a product is not delivered or does not match the description, adds to the platform’s trustworthiness.
Widely Accepted by Merchants

PayPal is accepted by millions of online retailers, making it one of the most convenient payment methods for shopping. Users appreciate that they can use PayPal across many websites, from large e-commerce platforms to small independent businesses. This extensive acceptance increases PayPal’s appeal as a primary payment method.
Business Features

PayPal offers several useful features for businesses, including invoicing, recurring payments, and payment processing. Many small and medium-sized businesses appreciate that PayPal allows them to accept payments easily, set up merchant accounts, and manage their cash flow efficiently.

High Transaction Fees

One of the most common complaints about PayPal is its transaction fees, particularly for businesses. While PayPal is convenient, its fees for receiving payments, especially internationally, can be relatively high compared to other platforms. Small businesses and freelancers may find these fees eating into their profits.
Customer Support Issues

Some users have reported difficulties with PayPal’s customer support, particularly around disputes or account issues. There are reports of long wait times, unhelpful responses, and challenges in resolving problems. Improving customer service, especially for urgent financial matters, is a frequently mentioned area for improvement.
Account Freezing and Holds

Some users face recurring issues with account freezing or fund holding. PayPal may freeze accounts if it detects suspicious activity, but users report that sometimes, these freezes happen unexpectedly, and resolving the issue can be time-consuming. Users feel that clearer communication around these actions would alleviate frustration.
Complex Dispute Resolution Process

While PayPal offers buyer and seller protection, the dispute resolution process can be slow and cumbersome. Some users have expressed frustration with the time it takes to resolve disputes and the perceived lack of transparency in decision-making.
Currency Conversion Fees

PayPal charges currency conversion fees for international transactions, which some users find excessive. The fees for converting money between different currencies can be higher than those of other payment platforms or banks, leading to dissatisfaction, especially for users who frequently make international payments.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.