Salesforce Commerce Cloud Reviews for 2025
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What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud is a comprehensive ecommerce platform that serves B2B, B2C, and B2B2C (direct-to-consumer) markets. Part of Salesforce’s Customer 360 integrated CRM platform, Commerce Cloud integrates customer data across the entire suite of Salesforce applications, enhancing customer relationships and driving personalized shopping experiences.
The platform supports the creation and management of customized ecommerce sites that are scalable and easy to navigate, providing businesses with the tools needed for rapid order processing, including features like contract pricing and customer-specific catalogs. For B2B environments, Commerce Cloud allows for handling complex orders and integrates deeply with Salesforce’s CRM to manage customer relationships and data seamlessly.
In the B2C sector, Commerce Cloud helps brands create engaging online experiences across various digital channels, including web, mobile, social media, and even in-store interactions. This is enriched with AI capabilities through Einstein for B2C Commerce, which offers predictive insights to personalize customer interactions and improve sales outcomes.
Overall, Salesforce Commerce Cloud facilitates a unified commerce strategy, allowing businesses to manage multiple ecommerce sites from a single platform and ensuring consistent and personalized interactions across all customer touchpoints.
Found in these Categories
Best For
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
Salesforce Commerce Cloud Pricing
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Salesforce Commerce Cloud Features
- Activity Dashboard
- Email Marketing
- Inventory Management
- Order Management
- SEO Management
- Shipping Management
- Payment Processing
- API
- Vendor Managed Inventory
- Retail Inventory Management
- Customer Database
- Price/Margin Management
- Marketplace Integration
- Forecasting
- Data Security
- Alerts/Notifications
- Delivery Management
- Contact Database
- Product Catalog
- Point of Sale (POS)
- Accounting Integration
- Promotions Management
- Templates
- Customer Segmentation
- Third-Party Integrations
- Supplier Management
- Order Fulfillment
- Loyalty Program
- Multi-Channel Management
- Cataloging/Categorization
- Multi-Location
- Multi-Channel Marketing
- Discount Management
- Shopping Cart
- Credit Card Processing
- Data Synchronization
- Product Identification
- Returns Management
- Electronic Payments
- Mobile Access
- Channel Management
- Campaign Management
- Customer History
- Inventory Optimization
- Backorder Management
- Order Tracking
- Inventory Control
- Kitting
- CRM
- Order Entry
- eCommerce Management
- Website Management
- Manufacturing Inventory Management
- Recurring Orders
- Customer Accounts
- Cost Tracking
- Special Order Management
- Search/Filter
- Inventory Tracking
- Warehouse Management
- Purchase Order Management
- Reporting/Analytics
- Multi-Store
- Multi-Currency
- Reviews Management
- Mobile Commerce
- Inventory Auditing
- Product Data Management
- Reorder Management
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Salesforce Commerce Cloud Company Details
Company Name
Salesforce
Headquarters
United States
Website
salesforce.com
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