SAP Field Service Management Reviews for 2025
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What is SAP Field Service Management?
SAP Field Service Management (FSM) is an innovative solution designed to digitalize field service operations, enhancing efficiency while supporting sustainability efforts. This comprehensive, AI-enabled software aids businesses in resolving customer issues more swiftly through a proactive approach. By integrating processes and data, SAP FSM allows for better decision-making that minimizes risks and reduces costs.
The platform boasts several key features aimed at improving service delivery and customer satisfaction. These include AI-based schedule optimization to streamline staff planning and simplify scheduling, long-cycle scheduling for meaningful milestone creation, and mobile workforce enablement to make field workers more agile and responsive.
Additionally, SAP FSM offers crowd services to expand geographical coverage by building an ecosystem of experts and technicians. Self-service tools and chatbots speed up issue resolution, keeping customers well-informed throughout the process. For businesses seeking further customization, SAP FSM provides configuration and extension possibilities to tailor the solution to specific industry or business needs.
The service is compatible with various SAP products, ensuring a seamless integration across different business landscapes.
Found in these Categories
Best For
- Medium Business
- Large Enterprise
SAP Field Service Management Pricing
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SAP Field Service Management Features
- Dispatch Management
- Mobile Access
- Scheduling
- Work Order Management
- Release highlights
- Service call management
- Product road map
- Mobile workforce enablement
- AI schedule optimization
- Customer engagement
- Warranty management
- Analytics reporting
- Cloud deployment
- Crowd services
- Self-service tools
- Long-cycle scheduling
- Digitalized management
- Knowledge management
- API Business Hub
- IoT connectivity
- Parts logistics
- SAP applications integration
- Inventory management
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SAP Field Service Management Company Details
Company Name
SAP
Headquarters
United States
Website
sap.com
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