SAP Field Service Management
SAP Field Service Management Reviews
& Product DetailsWhat is SAP Field Service Management?
SAP Field Service Management (FSM) is an innovative solution designed to digitalize field service operations, enhancing efficiency while supporting sustainability efforts. This comprehensive, AI-enabled software aids businesses in resolving customer issues more swiftly through a proactive approach. By integrating processes and data, SAP FSM allows for better decision-making that minimizes risks and reduces costs.
The platform boasts several key features aimed at improving service delivery and customer satisfaction. These include AI-based schedule optimization to streamline staff planning and simplify scheduling, long-cycle scheduling for meaningful milestone creation, and mobile workforce enablement to make field workers more agile and responsive.
Additionally, SAP FSM offers crowd services to expand geographical coverage by building an ecosystem of experts and technicians. Self-service tools and chatbots speed up issue resolution, keeping customers well-informed throughout the process. For businesses seeking further customization, SAP FSM provides configuration and extension possibilities to tailor the solution to specific industry or business needs.
The service is compatible with various SAP products, ensuring a seamless integration across different business landscapes.
Found in these Categories
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
SAP
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Located In
United States
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Website
sap.com
Starting from:
$948 Flat Fee
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
SAP FSM operates on a resource-based metric, considering any authorized individual or physical asset accessing or being managed by the Cloud Service. The minimum quantity starts at 25 resources, with the price available upon request, underscoring the solution's scalability and flexibility to meet diverse business requirements.
- Dispatch Management
- Mobile Access
- Scheduling
- Work Order Management
Additional Features
- Release highlights
- Service call management
- Product road map
- Mobile workforce enablement
- AI schedule optimization
- Customer engagement
- Warranty management
- Analytics reporting
- Cloud deployment
- Crowd services
- Self-service tools
- Long-cycle scheduling
- Digitalized management
- Knowledge management
- API Business Hub
- IoT connectivity
- Parts logistics
- SAP applications integration
- Inventory management
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