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SysAid Reviews

& Product Details

What is SysAid?

SysAid is an IT Service Automation platform that provides 360-degree service management to boost agent productivity, enhance the end-user experience, and drive value across organizations. Its intuitive and user-friendly interface offers a wide range of features and tools that enable IT professionals to manage and streamline every aspect of ITSM easily. This includes help desk, asset management, remote desktop control, and more.

SysAid uses service automation to make IT work smarter, not harder. Millions of users worldwide benefit from faster service, lighter workloads, and a much smoother service experience thanks to a help desk that practically manages itself. It makes every aspect of ITSM so easy and automatic, freeing IT from the grind and allowing them to focus on what your business needs to thrive.

Asset management capabilities allow organizations to track and manage their IT assets, such as hardware, software, and licenses, from a single dashboard. This feature ensures that all IT assets are correctly accounted for, utilized, and maintained, reducing downtime and IT costs.

Found in these Categories

Best For

From Help Desk to ITSM, there's something to suit all businesses.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    SysAid Technologies

  • Located In


  • Website

Starting from: Custom

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

SysAid pricing is available on request. Enter your work email in their form for a Demo and a custom quote.

  • Access Controls/Permissions
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Dashboard
  • IT Asset Database Creation
  • Inventory Management
  • Issue Auditing
  • Maintenance Management
  • Mobile Access
  • Network Monitoring
  • Procurement Management
  • Real-time Alerts
  • Remote Access/Control
  • Server Monitoring
  • Supplier Management
  • Support Ticket Management
  • User Management
  • Workflow Configuration

Additional Features

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Asset Lifecycle Management
  • Assignment Management
  • Automated Routing
  • Availability Management
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Customizable Branding
  • Customizable Fields
  • Compliance Management
  • Customizable Forms
  • Customizable ReportsConfigurable Workflow
  • Customer Support
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Logs
  • Feedback Management
  • Full-Text Search
  • IT Asset Management
  • IT Asset Tracking
  • Help Desk Management
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Inventory Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Real-Time Data
  • Real-Time Monitoring
  • Prioritization
  • Real-Time Notifications
  • Real-Time Reporting
  • Problem Management
  • Real-Time Chat
  • Real-time Updates
  • Project Management
  • Recurring Issues
  • Release Management
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Uptime Reporting
  • Virtual Assistant
  • Visual Analytics
  • Workflow Management


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