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Userlytics Reviews

& Product Details

What is Userlytics?

Userlytics is a state-of-the-art user experience research platform that offers a comprehensive suite of tools for UX testing and customer experience improvement. It provides access to a global panel of over 2 million participants across 150+ countries, making it a powerful resource for gathering qualitative and quantitative insights.

The platform stands out for its unlimited access feature, allowing teams to collaborate without extra fees, and offers unlimited concurrent tests and participants per test. This democratizes UX research, making it accessible and scalable for organizations of all sizes.

Userlytics also offers UX consulting support, analysis, and reporting, including proprietary ULX benchmarking metrics for a 360° measurement of user experience. This includes aspects like appeal, adequacy, distinction, usability, trust, performance, ability, and appearance.

Found in these Categories

Best For

Cloud-based usability testing platform for digital assets
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In

    United States

  • Website


Starting from:


Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Userlytics offers customizable UX testing plans: Enterprise, Limitless, and Custom. The Enterprise plan includes comprehensive features like moderated testing and AI analysis, with pricing based on yearly budgets and volume discounts. The Limitless plan offers a flat-rate model with unlimited testing capabilities. Custom plans are tailored to specific UX testing needs, allowing for a mix of testing types and tools.

  • Collaboration Tools
  • Design Management
  • Drag & Drop
  • Search/Filter
  • Usability Testing

Additional Features

  • Multi-Channel Data Collection
  • Geotargeting
  • Quantitative Metrics
  • Unmoderated Testing
  • Predictive Analytics
  • Video Support
  • Video recording/Transcriptions
  • Screen Activity Recording
  • User Management
  • Tagging
  • Engagement Tracking
  • Real Time Analytics
  • Sentiment Analysis
  • Multi-Language
  • Customizable Categories
  • Annotations
  • Real Time Data
  • For Websites
  • Performance Metrics
  • Reporting/Analytics
  • Assessment Management
  • Question Library
  • Activity Dashboard
  • Customer Experience Management
  • Customizable Forms
  • Negative Feedback Management
  • Commenting/Notes
  • Benchmarking
  • Data Visualization
  • AB Testing
  • Third Party Integrations
  • Moderated Usability Testing
  • User Journeys
  • Single Sign On
  • Dashboard
  • Visual Analytics
  • Software Testing Management
  • Conversion Rate Optimization
  • Audience Targeting
  • For Mobile
  • Prototype Creation
  • Survey/Poll Management
  • User Research Analysis
  • Customizable Fields
  • Text Analysis
  • Surveys & Feedback
  • NPS Survey Structure
  • Reporting & Statistics
  • Customizable Questions
  • Demographic Data
  • Customizable Branding


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Global Average Score
  • Customer Support

    Users praise Userlytics for its very attentive customer support, noting the team’s responsiveness and helpfulness as a standout feature.

  • Quality of Testing Pool

    The platform is noted for its quality testing pools that are available across all 50 states and internationally, providing a wide demographic for user testing.

  • Ease of Use

    The platform is simple and user-friendly, with a learning curve that is not steep. Users appreciate the quick ability to get user feedback, which is invaluable for agile work models.

  • Value for Money

    Reviewers find Userlytics to offer good value for money, especially when compared to other platforms, citing features, and price as main reasons for choosing and continuing to use Userlytics.

  • Platform Functionality

    Features like video scrubbing by task, annotation, and the transparency to have the user share their video camera while they share their screen are highlighted as very helpful.

  • Manual Processes

    Some users mention that the process to randomize larger, quantitative tests is a bit manual, expressing a desire for more automation in future updates.

  • Personalization Options

    While not critical to its functionality, additional personalization options for loading screens during the user testing experience would be appreciated.

  • App Functionality

    One user mentioned experiencing issues with the app, particularly with login memory, visibility of completed tests, and access to the contact screen.


Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.

Tell us your opinion about Userlytics and help others.


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