UserWay Reviews for 2025
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What is UserWay?
UserWay is a cloud-based suite of tools for website accessibility, helping businesses comply with ADA and WCAG guidelines. It offers an AI-powered accessibility widget that provides various options for site visitors with disabilities, such as text size adjustments, contrast changes, screen readers, and keyboard navigation. It supports over 30 languages and provides detailed audit reporting to improve accessibility.
The company positions itself as a leader in the industry, with over 1.4 million websites using its solutions. It emphasizes the importance of compliance, user experience, and protection against legal risks. Its Managed Accessibility service offers additional benefits, including real-time monitoring, manual reviews, expert insights, litigation protection, and a $1 million warranty.
Overall, UserWay aims to simplify accessibility and provide inclusive experiences for all users while ensuring websites meet and exceed accessibility requirements.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
UserWay Pricing
Accessibility Widget
Small Website
Accessibility Widget
Medium Website
Accessibility Widget
Large Website
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UserWay Features
- Activity Dashboard
- Alerts/Escalation
- Audit Management
- Compliance Management
- Compliance Tracking
- Content Management
- HIPAA Compliant
- Process/Workflow Automation
- Reporting & Statistics
- Risk Analysis
- AI/Machine Learning
- API
- Accessibility Statement Generator
- Alerts/Notifications
- Audit Trail
- Behavior Tracking
- Collaboration Tools
- Content Scan
- Customer Segmentation
- Customizable Branding
- Customizable Reports
- Dashboard
- Document Management
- Engagement Tracking
- Issue Tracking
- Knowledge Base Management
- Machine Learning
- Mobile Testing
- Monitoring
- Real Time Analytics
- Real Time Data
- Multi-Language
- Performance Metrics
- Real Time Monitoring
- Personalized Accessibility Interface
- Real Time Notifications
- Real Time Reporting
- Reporting/Analytics
- Risk Assessment
- Risk Scoring
- Root Cause Analysis
- SEO Management
- Search/Filter
- Speech Recognition
- Third Party Integrations
- Trend Analysis
- Usability Testing
- User Management
- Web Scanning
- User Research Analysis
- Visual Analytics
- Website Accessibility Audits
- Website Accessibility Tools
User Sentiment - UserWay Reviews
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Effective Accessibility Tools
UserWay provides a comprehensive suite of tools to check websites for accessibility issues, automatically remediate those issues, and generate detailed reports. This functionality is highly valued by users who prioritize web accessibility.
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Legal Support
Paid plans include legal support, which can be crucial for organizations aiming to comply with accessibility regulations such as the Americans with Disabilities Act (ADA). Having legal guidance ensures confidence in meeting compliance requirements.
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Easy Integration
Users appreciate the clear step-by-step instructions for integrating UserWay’s widget onto various platforms. The straightforward implementation process minimizes technical hurdles.
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Responsive Customer Support
Several reviews highlight UserWay’s excellent tech support. Users find the support team responsive, helpful, and willing to address any queries promptly.
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Positive Community Reception
The overall positive sentiment on platforms like Product Hunt and Trustpilot indicates that UserWay is well-received by users who value its accessibility features.
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Limited Backend Solutions
While UserWay’s widget provides a quick fix for accessibility issues, it may not cover all aspects of ADA compliance. Organizations seeking comprehensive compliance should consider additional backend solutions.
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Dependency on Widgets
Some users express concern about relying solely on widgets for accessibility. Widgets address front-end issues but may not fully address underlying code or structural issues.
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Pricing Tiers
While UserWay offers a free version, some users find the pricing tiers for advanced features relatively high. Balancing affordability with functionality is essential for budget-conscious organizations.
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Customization Constraints
Users report limitations in customizing the appearance and behavior of the UserWay widget. More flexibility in customization options would enhance the user experience.
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Lack of Detailed Analytics
Reviewers mention that UserWay could improve by providing more detailed analytics and insights. Enhanced reporting features would help organizations track accessibility progress effectively.
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UserWay Company Details
Company Name
UserWay Inc.
Headquarters
United States
Website
userway.org
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UserWay Frequently Asked Questions (FAQs)
UserWay is used for enhancing web accessibility, making websites compliant with ADA law and WCAG 2.1 & 2.2 guidelines. It serves over 1 million websites, offering solutions like the AI-powered Accessibility Widget, website audits, PDF accessibility services, and managed accessibility to ensure digital assets are accessible to users with disabilities.
UserWay’s comprehensive suite of accessibility tools, including AI-powered widgets, manual audits, and document remediation services, make it a valuable asset for businesses aiming to enhance their website’s accessibility and comply with legal standards.
Its effectiveness in improving user experience for people with disabilities and protecting against accessibility-related legal issues suggests it is worth considering for businesses prioritizing digital accessibility.
Yes, UserWay offers a free version of its Accessibility Widget that provides basic accessibility enhancements for websites.
However, this version lacks some advanced features, such as screen reader support, AI-driven alt tags for images, and fixes for broken links, which are available in the paid versions.
Implementing UserWay typically involves adding a line of JavaScript code to your website, which activates the UserWay Accessibility Widget. This widget then provides a suite of accessibility tools for website visitors. UserWay offers free live installation support to assist with the implementation process.
To email UserWay support, you can visit their website and look for the contact or support section for the official support email address.
UserWay provides dedicated customer support, including technical assistance and consultation on accessibility strategies.
Yes, UserWay functions as an accessibility overlay, providing a layer of accessibility features on top of a website’s existing content.
The overlay includes tools and adjustments that make the website more accessible to users with disabilities without requiring changes to the website’s underlying code.
UserWay’s accessibility features include an AI-powered widget offering over 100 accessibility tools, support for 50+ languages, and compatibility with 20+ platforms.
It addresses various accessibility needs, such as keyboard navigation, voice recognition, and adjustments for color contrast, text size, and link highlighting, among others, to ensure websites are navigable and usable for people with a wide range of disabilities.
About the Authors
Editor
Ana Maria Stanciuc
Head of Content & Editor-in-Chief @ Tekpon
Writer
