Vozy Reviews for 2025
Save 40% on your SaaS stack with expert guidance
Free Consultation
What is Vozy AI?
Vozy AI is a conversational AI platform designed to enhance customer service and operational efficiency through intelligent automation. Its core offering, the Lili suite, comprises three integrated solutions: Lili Resolve, Lili Assist, and Lili Analyze.
Lili Resolve employs generative AI to automate customer interactions across voice and messaging channels, aiming to resolve over 50% of cases on the first contact. It adapts to various use cases, including collections, lead qualification, appointment scheduling, and retail support, by understanding customer intent and providing accurate responses.
Lili Assist bridges the gap between virtual and human agents, centralizing conversations and offering tools like smart response suggestions and interaction history. This integration streamlines workflows, reduces operational times, and enhances the overall customer experience by ensuring seamless transitions between automated and human support.
Lili Analyze focuses on monitoring and analyzing 100% of customer-agent interactions. By extracting insights from conversations, it identifies trends and areas for improvement, enabling businesses to make informed decisions and continuously refine their customer service strategies.
Together, these solutions offer an end-to-end approach to customer engagement, combining automation, human oversight, and data-driven insights to optimize service delivery and operational performance.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
Vozy Pricing
Looking to Save Time & Money
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
- Stack Audit
- Cost Reduction
- Expert Team
Vozy Features
- Natural Language Processing
- Machine Learning
- Task Automation
- Sentiment Analysis
- API Integration
- Data Visualization
- Intent Recognition
- Process/Workflow Automation
- Speech Recognition
- Call Recording
- Virtual Personal Assistant (VPA)
- A/B Testing
- Access Controls/Permissions
- Activity Dashboard
- AI/Machine Learning
- Augmented Analytics
- Automated Responses
- Automatic Call Distribution
- Automatic Transcription
- Autoresponders
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- CRM
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Engagement Tracking
- Feedback Management
- For Developers
- For eCommerce
- For Sales Teams/Organizations
- Interaction Tracking
- IVR
- Knowledge Base Management
- Lead Capture
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Scripts
- Multiple User Accounts
- Natural Language Search
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Pre-recorded Messages
- Proactive Chat
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Speech-to-Text Analysis
- Support Ticket Management
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
- Voice Customization
- Voice Mail
- Workflow Management
Leave a Review
Vozy Company Details
Own this Software?
Vozy vs. Similar Products
Select up to 3 Software, to enable Comparison
Compare Selected SoftwareVozy Alternatives
We use cookies for critical website functionalities, personalised content and social media features, to analyse our traffic and marketing purposes.
This website uses cookies
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
You can read more about all this at the following links.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
These trackers help us to measure traffic and analyze your behavior to improve our service.
These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.