Vozy Reviews for 2025
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What is Vozy AI?
Vozy AI is a conversational AI platform designed to enhance customer service and operational efficiency through intelligent automation. Its core offering, the Lili suite, comprises three integrated solutions: Lili Resolve, Lili Assist, and Lili Analyze.
Lili Resolve employs generative AI to automate customer interactions across voice and messaging channels, aiming to resolve over 50% of cases on the first contact. It adapts to various use cases, including collections, lead qualification, appointment scheduling, and retail support, by understanding customer intent and providing accurate responses.
Lili Assist bridges the gap between virtual and human agents, centralizing conversations and offering tools like smart response suggestions and interaction history. This integration streamlines workflows, reduces operational times, and enhances the overall customer experience by ensuring seamless transitions between automated and human support.
Lili Analyze focuses on monitoring and analyzing 100% of customer-agent interactions. By extracting insights from conversations, it identifies trends and areas for improvement, enabling businesses to make informed decisions and continuously refine their customer service strategies.
Together, these solutions offer an end-to-end approach to customer engagement, combining automation, human oversight, and data-driven insights to optimize service delivery and operational performance.
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Best For
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
Vozy Pricing
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Vozy Features
- Natural Language Processing
- Machine Learning
- Task Automation
- Sentiment Analysis
- API Integration
- Data Visualization
- Intent Recognition
- Process/Workflow Automation
- Speech Recognition
- Call Recording
- Virtual Personal Assistant (VPA)
- A/B Testing
- Access Controls/Permissions
- Activity Dashboard
- AI/Machine Learning
- Augmented Analytics
- Automated Responses
- Automatic Call Distribution
- Automatic Transcription
- Autoresponders
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- CRM
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Engagement Tracking
- Feedback Management
- For Developers
- For eCommerce
- For Sales Teams/Organizations
- Interaction Tracking
- IVR
- Knowledge Base Management
- Lead Capture
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Scripts
- Multiple User Accounts
- Natural Language Search
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Pre-recorded Messages
- Proactive Chat
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Speech-to-Text Analysis
- Support Ticket Management
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
- Voice Customization
- Voice Mail
- Workflow Management
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