Yext Reviews for 2025
Save 40% on your SaaS stack with expert guidance
Free Consultation
What is Yext?
Yext is a comprehensive digital presence platform designed for multi-location brands aiming to streamline their online footprint across various digital channels.
By leveraging AI, Yext collects, organizes, and delivers approved content across the web, ensuring that customer interactions are consistent, accurate, and engaging. It stands out as an industry leader in multi-location digital marketing, boasting impressive figures such as 200 billion impressions across its publisher network, 4.62 billion page views, 452 million searches, and 16.8 billion API requests in a single year.
The platform offers a centralized solution for managing a brand’s global and local presence, from SEO and websites to social media and reputation management.
Yext’s innovative approach allows brands to turn their digital presence into a competitive differentiator, enhancing visibility and customer engagement. It integrates seamlessly with existing marketing solutions, maximizing the value of the Yext platform and streamlining workflows.
For brands looking to elevate their digital marketing strategy, Yext provides a robust and scalable solution.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
Yext Pricing
Looking to Save Time & Money
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
- Stack Audit
- Cost Reduction
- Expert Team
Yext Features
- Approval Process Control
- Brand Tracking
- Calendar Management
- Collaboration Tools
- Competitive Analysis
- Content Library
- Content Management
- Conversion Tracking
- Customizable Branding
- Data Visualization
- Engagement Tracking
- Keyword Tracking
- Performance Metrics
- Real Time Analytics
- Real Time Monitoring
- Reporting/Analytics
- Social Media Integration
- Social Media Monitoring
- Third Party Integrations
- Reminders
- Cataloging/Categorization
- Social Promotion
- Knowledge Base Management
- API
- Goal Setting/Tracking
- Geocoding
- Real Time Updates
- Real Time Notifications
- Activity Dashboard
- Role-Based Permissions
- Website Integration
- Negative Feedback Management
- Customer Experience Management
- Real Time Data
- Full Text Search
- Trade Area Analysis
- Website Analytics
- File Management
- Search/Filter
- Alerts/Escalation
- Drag & Drop
- Brand Guidelines
- Conversion Rate Optimization
- Change Management
- Product Search
- Categorization/Grouping
- Document Storage
- Real Time Reporting
- Keyword Rank Tracking
- Referral Tracking
- Mapping
- Review Notification
- White Label
- Event Scheduling
- Sentiment Analysis
- Self Service Portal
- Document Management
- Customizable Reports
- Google Analytics Integration
- Email Alerts
- Demographic Data
- Single Sign On
- Ratings/Reviews
- Visual Analytics
- User Interaction Tracking
- Review Monitoring
- Benchmarking
- Monitoring
- Automatic Location Detection
- Image Library
- Localization Automation
- Event Promotions
- Multiple Data Sources
- Review Request
- Web Traffic Reporting
- Multi-Location
- Customizable Fields
- Mobile Keywords
- Customizable Templates
- Content Publishing Options
- Ad hoc Reporting
- Email Reminders
- Social Sharing
- Artwork Management
- Customer Journey Mapping
- ROI Tracking
- Access Controls/Permissions
- Location Tracking
- Version Control
- Response Management
- Digital Asset Management
- Dashboard
- Mobile Access
- Geotargeting
- Multiple Site Management
- Keyword Research Tools
- Scheduled/Automated Reports
- Click Tracking
- Database Support
- Landing Pages/Web Forms
- Review Generation
- Pageview Tracking
- Website Management
- Geographic Maps
- Text Editing
- Performance Management
- Customizable Categories
- Template Management
- Behavioral Analytics
- Directions
- Site Search Tracking
- Distance Calculation
- Reporting & Statistics
- Workflow Management
- Multi-Language
- Duplicate Detection
- Data Import/Export
- SSL Security
- Geolocation
- Activity Tracking
- Widgets
- Image Editing
- User Management
- AB Testing
- Alerts/Notifications
- Commenting/Notes
- Asset Lifecycle Management
- Data Synchronization
- Data Mapping
User Sentiment - Yext Reviews
-
Centralized Listings Management
Many users appreciate the ability to manage business listings across multiple platforms in one place. This feature ensures consistency in business information like operating hours, addresses, and descriptions, which helps improve local search rankings.
-
Ease of Use
Yext is noted for its intuitive interface, allowing users to update information effortlessly across directories and platforms. This is especially beneficial for businesses managing multiple locations.
-
Reputation Management Tools
Yext’s review management capabilities are well-regarded. They include gathering, responding to, and analyzing reviews from multiple sites (such as Google, Facebook, and Yelp). The platform’s ability to provide sentiment analysis and competitive tracking benefits businesses aiming to improve customer interactions.
-
Review Generation
The platform allows businesses to request customer reviews directly, helping them generate authentic feedback and potentially improve their online visibility.
-
Automation
Users highlight the automation of listings and reviews as a significant time-saver, especially for businesses with large footprints. This reduces manual input and improves data accuracy across platforms.
-
Pricing
One of the most frequent criticisms is Yext’s pricing, especially for its higher-tier plans. Some users, such as tiny businesses or those with lower marketing budgets, find the Ultimate plan too expensive for the value it provides.
-
Customer Service
Several reviews mention dissatisfaction with Yext’s customer service. Some users feel the company focuses too much on sales and report difficulties getting adequate support or resolving issues.
-
Limited Directory Support
A few users have wanted Yext to integrate with more directories. While it covers major platforms, some feel it could expand its reach to better cater to niche directories.
-
Loss of Listings After Cancellation
Some users report that once they stop paying for Yext, their listings disappear or revert to outdated information, which can negatively impact their online presence.
-
Interface Design
Although generally considered easy to use, a few users have commented that the interface could be more visually appealing or streamlined for an even better user experience.
Leave a Review
Yext Company Details
Company Name
Yext
Headquarters
United States
Website
yext.com
Own this Software?
Yext vs. Similar Products
Select up to 3 Software, to enable Comparison
Compare Selected Software
