Yext Reviews

& Product Details

What is Yext?

Yext is a comprehensive digital presence platform designed for multi-location brands aiming to streamline their online footprint across various digital channels.

By leveraging AI, Yext collects, organizes, and delivers approved content across the web, ensuring that customer interactions are consistent, accurate, and engaging. It stands out as an industry leader in multi-location digital marketing, boasting impressive figures such as 200 billion impressions across its publisher network, 4.62 billion page views, 452 million searches, and 16.8 billion API requests in a single year.

The platform offers a centralized solution for managing a brand’s global and local presence, from SEO and websites to social media and reputation management.

Yext’s innovative approach allows brands to turn their digital presence into a competitive differentiator, enhancing visibility and customer engagement. It integrates seamlessly with existing marketing solutions, maximizing the value of the Yext platform and streamlining workflows.

For brands looking to elevate their digital marketing strategy, Yext provides a robust and scalable solution.

Best For

Digital Presence platform for Multi-Location brands.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Yext
Located In
United States
Website
yext.com

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Yext Pricing

Starting from:

Custom

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

Yext does not provide specific pricing details on their website, encouraging potential customers to book a demo for a customized solution. Pricing likely varies based on the scale of the business, the range of services required, and the level of customization. For accurate pricing information, interested parties should contact Yext directly to discuss their needs and obtain a tailored quote.

Yext Features

Approval Process Control
Brand Tracking
Calendar Management
Collaboration Tools
Competitive Analysis
Content Library
Content Management
Conversion Tracking
Customizable Branding
Data Visualization
Engagement Tracking
Keyword Tracking
Performance Metrics
Real Time Analytics
Real Time Monitoring
Reporting/Analytics
Social Media Integration
Social Media Monitoring
Third Party Integrations

Additional Features

Reminders
Cataloging/Categorization
Social Promotion
Knowledge Base Management
API
Goal Setting/Tracking
Geocoding
Real Time Updates
Real Time Notifications
Activity Dashboard
Role-Based Permissions
Website Integration
Negative Feedback Management
Customer Experience Management
Real Time Data
Full Text Search
Trade Area Analysis
Website Analytics
File Management
Search/Filter
Alerts/Escalation
Drag & Drop
Brand Guidelines
Conversion Rate Optimization
Change Management
Product Search
Categorization/Grouping
Document Storage
Real Time Reporting
Keyword Rank Tracking
Referral Tracking
Mapping
Review Notification
White Label
Event Scheduling
Sentiment Analysis
Self Service Portal
Document Management
Customizable Reports
Google Analytics Integration
Email Alerts
Demographic Data
Single Sign On
Ratings/Reviews
Visual Analytics
User Interaction Tracking
Review Monitoring
Benchmarking
Monitoring
Automatic Location Detection
Image Library
Localization Automation
Event Promotions
Multiple Data Sources
Review Request
Web Traffic Reporting
Multi-Location
Customizable Fields
Mobile Keywords
Customizable Templates
Content Publishing Options
Ad hoc Reporting
Email Reminders
Social Sharing
Artwork Management
Customer Journey Mapping
ROI Tracking
Access Controls/Permissions
Location Tracking
Version Control
Response Management
Digital Asset Management
Dashboard
Mobile Access
Geotargeting
Multiple Site Management
Keyword Research Tools
Scheduled/Automated Reports
Click Tracking
Database Support
Landing Pages/Web Forms
Review Generation
Pageview Tracking
Website Management
Geographic Maps
Text Editing
Performance Management
Customizable Categories
Template Management
Behavioral Analytics
Directions
Site Search Tracking
Distance Calculation
Reporting & Statistics
Workflow Management
Multi-Language
Duplicate Detection
Data Import/Export
SSL Security
Geolocation
Activity Tracking
Widgets
Image Editing
User Management
AB Testing
Alerts/Notifications
Commenting/Notes
Asset Lifecycle Management
Data Synchronization
Data Mapping

Additional Features Show Less Features

Global Buzz: Yext at a glance

4.4

Global Average Score

Score4.40/5

Reviews553,083

Centralized Listings Management

Many users appreciate the ability to manage business listings across multiple platforms in one place. This feature ensures consistency in business information like operating hours, addresses, and descriptions, which helps improve local search rankings.
Ease of Use

Yext is noted for its intuitive interface, allowing users to update information effortlessly across directories and platforms. This is especially beneficial for businesses managing multiple locations.
Reputation Management Tools

Yext’s review management capabilities are well-regarded. They include gathering, responding to, and analyzing reviews from multiple sites (such as Google, Facebook, and Yelp). The platform’s ability to provide sentiment analysis and competitive tracking benefits businesses aiming to improve customer interactions.
Review Generation

The platform allows businesses to request customer reviews directly, helping them generate authentic feedback and potentially improve their online visibility.
Automation

Users highlight the automation of listings and reviews as a significant time-saver, especially for businesses with large footprints. This reduces manual input and improves data accuracy across platforms.

Pricing

One of the most frequent criticisms is Yext’s pricing, especially for its higher-tier plans. Some users, such as tiny businesses or those with lower marketing budgets, find the Ultimate plan too expensive for the value it provides.
Customer Service

Several reviews mention dissatisfaction with Yext’s customer service. Some users feel the company focuses too much on sales and report difficulties getting adequate support or resolving issues.
Limited Directory Support

A few users have wanted Yext to integrate with more directories. While it covers major platforms, some feel it could expand its reach to better cater to niche directories.
Loss of Listings After Cancellation

Some users report that once they stop paying for Yext, their listings disappear or revert to outdated information, which can negatively impact their online presence.
Interface Design

Although generally considered easy to use, a few users have commented that the interface could be more visually appealing or streamlined for an even better user experience.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.