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How Top B2B Brands Are Winning on Social Media in 2025

Cristian Dina
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In the ever-evolving landscape of B2B marketing, social media has become a pivotal platform for brands to connect with their audience authentically. As we move into 2025, the strategies that once dominated the space are being reshaped by new trends and technologies.

Industry leaders are adapting to these changes, focusing on personal connections, authenticity, and the power of human-centric content. With tools like Sprout Social, brands can streamline their social media management, ensuring consistent messaging and engagement across platforms.

Let’s dive into the insights shared by some of the brightest minds in the industry and explore how top B2B brands are winning on social media in 2025.

The Power of Personal Connections

In the B2B space, building personal connections is becoming increasingly vital. The focus is on leveraging personal profiles of executives and influencers to create authentic content that resonates with audiences.

Emilia Korczynska from Userpilot
Emilia Korczynska
VP of Marketing @ Userpilot

Social media in 2025 are all about personal connections and authenticity, so posts published from personal profiles of executives and influencers will be the way to go for brands.

I’ve seen really good results with Thought Leader Ads (sponsored posts by brands) and we’ve already launched an influencer program to use TLAs more in 2025.

This shift towards personal branding and authenticity is a recurring theme among industry leaders.

Empowering Employees and User-Generated Content

Empowering employees to build their personal brands on social media can significantly enhance a brand’s authenticity and credibility. When employees share their expertise, insights, and behind-the-scenes moments, it makes the brand feel more authentic and relatable

Anna Pozniak from NetHunt CRM
Anna Pozniak
Marketing Manager @ NetHunt CRM

Empower employees to build their personal brands on social media. People connect with people, not faceless companies, so when your team shares their expertise, insights, and behind-the-scenes moments, it makes your brand feel more authentic and relatable.

User-generated content is another powerful strategy. If it doesn’t happen organically, launch campaigns and incentivize customers to share their experiences with your brand. When they do, engage with their content, feature it on your platforms, and turn them into your biggest advocates.

The more your brand feels like a community, the more people will want to be part of it.

User-generated content is another powerful strategy, as it turns customers into brand advocates and fosters a sense of community.

Ready to build manage all your social media in one place? Try Sprout Social for free today!

B2B brands are facing unique challenges on platforms like LinkedIn, where the competition for attention is fierce. To stand out, brands need to adopt a targeted approach that focuses on creating purposeful, educational, and empowering content.

Rehmat Asrar vFairs
Rehmat Asrar
Social Media Marketing Manager @ vFairs

Ah, we’re in a very tricky space right now vis-à-vis B2B presence on social media.

LinkedIn used to be a solid platform we could rely on just 1–3 years ago. We knew decision-makers were here, and we could reach them organically. But in the last few months, we’ve seen a steep decline in organic reach on the platform.

Everything we thought we knew about social media marketing? Chucked out the window.

So, what’s the game plan for 2025?
Instead of spreading yourself too thin, take a targeted approach:

  • If you’re focusing on LinkedIn, use the content formats the platform favors—polls, carousels, and cheat sheets.
  • Make your content purposeful, educational, and empowering. Stop treating social media as a “bulletin board” for product updates—no one cares.
  • Leverage zero-click content (a term coined by Amanda Natividad). Instead of adding links in your CTAs, deliver so much value that your audience visits your website on their own. (Risky, but it works—especially since LinkedIn already limits the reach of posts with links).
  • Measure success differently—don’t just count likes. Focus on comments from your ICP (Ideal Customer Profile). Relevant engagement from the right people matters more than vanity metrics.
  • And the best for last: Invest in your founder/CEO’s personal brand. People want to hear from people, not brands. Help them create educational content and share product demo videos from their accounts. This is the best tool to get your brand noticed. We’ve been doing this at vFairs for the past year, and it has changed the game for our brand.

One more thing…
Adopt AI agents. They’re here to boost productivity and help you do more with less. AI will continue to be a major driver in content marketing. Embrace it sooner rather than later.

Investing in the personal brands of founders and CEOs is also crucial, as people want to hear from people, not faceless brands. Sprout Social’s platform can assist in scheduling and managing diverse content types, ensuring a cohesive brand presence that captivates audiences.

Consistency and Quality Content

Consistency and quality are key in B2B social media strategies. Brands need to focus on regularly educating their audience and showcasing product benefits to build trust and credibility. Understanding each platform’s specifics and tailoring content accordingly is also important

Mariia Sosnina Albato
Mariia Sosnina
Chief Marketing Officer @ Albato

You can’t sell B2B products with a single post, and going viral is rare. So, you have to build your strategy on regularly educating the audience and showcasing product benefits. It might take a while, but in my experience, if you stay consistent and post quality content, you will see growth. For example, at Albato, we regularly share content about integrations, productivity, and SaaS business growth.

Should you be present on every platform? Probably not. People visit different social networks for various types of content, so make sure you understand each platform’s specifics. If your resources are limited, focus on 1-2 platforms, such as LinkedIn and Facebook, and be consistent there.

I see many founders who think they need to invest in video. But the truth is, not all B2B audiences are ready to consume it—especially when dealing with complex products. Videos are expensive and difficult to produce, especially educational ones. An article or a text post would likely perform the same function at a lower cost.

What always stays relevant is knowing your audience and creating quality content specifically for them.

Sprout Social’s cross-platform publishing tools can help maintain consistency and quality across different social media channels, ensuring that brands deliver value to their audience.

The Role of AI in Content Marketing

AI is significantly impacting B2B marketing by enabling the generation of high-quality content at scale. However, this has led to a flattening of content quality, as most content looks the same.

Alex Roggero Crono
Alex Roggero
CMO & Co-Founder @ Crono

Over the past few years, it has become clear to (almost) everyone that the key strength of B2B marketing, particularly on social media, has been community building. The focus has shifted beyond just products and services to the real value they bring to the people and businesses that use them every day. But today, we are facing a new, rapid and radical transformation: the rise of AI in B2B marketing.

What has AI brought to B2B marketing? First and foremost, the ability to create high-value content at an extremely low cost and with minimal effort. AI tools can generate articles, images, videos,social media posts and even AD copy in seconds. This has drastically flattened content quality. Most content is now consistently at a medium-to-high level, but it all looks the same. The result? A sea of polished but predictable posts that struggle to stand out.

So, how are top B2B brands winning on social media in 2025?

In my view, by doing the exact opposite. The brands truly making an impact are embracing human content: created by humans, with a human touch and exceptional quality. They are investing in storytelling, real voices from their teams, behind-the-scenes insights and customer stories that AI cannot replicate. It’s about delivering real value, paying attention to detail and striving to create something unique that genuinely benefits people.

Maybe this means slowing down, producing less content, but making it better. In a world obsessed with speed and automation, this might seem counterintuitive. But that’s exactly why it works.

In a world where AI is becoming increasingly central to winning in B2B marketing, should we refocus on human elements? This is just my perspective, but I firmly believe the answer is yes.

To stand out, brands need to focus on human-centric content that emphasizes storytelling, real voices, and exceptional quality.

Let Your People Do the Talking

There is a notable shift towards human-centric content in B2B marketing. Brands are moving away from polished and perfect content to more authentic and relatable content that builds trust and relationships.

Katrine Rasmussen Pixelz
Katrine Rasmussen
Chief Marketing Officer @ Pixelz

B2B marketing is finally catching up to what B2C has known for years. People don’t trust perfection anymore. Polished campaigns and canned calls to action feel staged and fake.
Blame Instagram and TikTok. We’ve all gotten used to raw, messy, human content. We want behind-the-scenes moments, unscripted stories, and an authentic look at how things really happen. Now, B2B is stepping into that world, and the brands that win will be the ones that stop trying to look perfect and start getting real.

That means showing faces, not just logos. Because in 2025, brands won’t be built through corporate posts. People will build them. Employees will take center stage as creators, bringing in 20 times more engagement than any polished marketing campaign ever could. Social selling and personal branding will dominate as employees share insights, stories, and experiences that make the brand feel human.

The best brands will empower their teams to post freely, knowing that trust and relationships are built through real people, not faceless companies. At Pixelz, this isn’t just a theory. It’s how we do marketing. Instead of relying on overproduced corporate content, we make it easy for our team to build their personal brands and tell our story in their own words.

We create recommended posts for employees to share, run LinkedIn bootcamps to teach our team how to post, when to post, and how to work with the algorithm. And we back it up with investment. Instead of spending our paid LinkedIn budget on corporate ads, we put it behind thought leader ads that promote our employees’ posts, amplifying real voices instead of branded messaging.

We’ve also gone all-in on low-fi video. If you follow us on LinkedIn or TikTok, you’ll see a lot less polished, scripted content and a lot more of our team showing up as themselves. No fancy production. Just real people, sharing insights, behind-the-scenes moments, and daily life at Pixelz. Because that’s what actually resonates.

At Pixelz, we know this shift isn’t coming. It is already here. That’s why we’ve just launched TikTok and are doubling down on LinkedIn and Instagram to show more of who we are, not just what we do. Less corporate gloss. More human connection. Less broadcasting. More conversation. Less brand-led marketing. More employee-led storytelling.

Empowering employees to share insights and stories is important, as it emphasizes the value of real, relatable content that resonates with audiences. Using Sprout Social, brands can manage and amplify employee-generated content, ensuring it reaches a wider audience and fosters stronger connections.

The Impact of AI on Social Media Engagement

AI is enhancing social media engagement by creating space for deep discussions and creative storytelling.

Diana Parciu DRUID AI
Diana Parciu
Global Social Media Manager @ DRUID AI

Audiences in 2025 expect instant, personal, and meaningful content. What is super cool about AI Agents is that they create space for deep discussions and creative storytelling that build strong connections.

Every comment, message, and lead receives the attention it deserves, keeping your brand present, engaging, and always present when needed. Because winning on social media in 2025 is about speed, clarity, and real conversations.

Real conversations are essential, and brands need to be present, engaging, and always ready to respond.

Strategic Communities and Executive Leadership

Building strategic communities and bringing executive leadership to the forefront of social media strategies can significantly enhance a brand’s presence and credibility.

Adina Jipa Socialinsider
Adina Jipa
Founder & CMO @ Socialinsider

In 2025, B2B are winning on social through:

  • Build strategic communities

Successful B2B brands are laser-focused on understanding their Ideal Customer Profile (ICP) and delivering specific value through social media. Create niche professional groups and hubs for your ICP or involve your customers in content development and product feedback.

  • Bring your C-level people on LinkedIn

The most successful B2B brands are breaking down the traditional corporate facade by bringing executive leadership to the forefront of their social presence. Share unfiltered insights into company decisions, challenges, and vision.

  • Create short-form video

Despite initial hesitation from many B2B marketers, short-form video has become indispensable. TikTok and Instagram are generating the highest engagement rates according to Socialinsider’s latest social media benchmarks. It generates comments, shares, and mentions.

Short-form video is also important in driving engagement and building connections.

Thought Leadership and Demand Generation

Thought leadership and demand generation are crucial components of successful B2B social media strategies. Brands need to demonstrate their expertise and build relationships through insightful and valuable content.

The best social media strategies are marked by a mix of organic and paid efforts which demonstrate expertise and build relationships. Insightful posts that showcase thought leadership and provide value are key.

LinkedIn is great for establishing authority on topics by leveraging organic profiles to publish value driven posts and then amplifying that content through thought leadership ads which ensure your target audience sees the posts you want them to engage with. This shouldn’t be limited just to a company handle though – we have seen great success with creating thought leader ads out of posts by our leadership team and AEs.

For sales reps specifically, LinkedIn is a great place to display knowledge and build relationships with prospects. Target personas are more likely to engage with someone they trust and who is a known entity – that kind of relationship building is done even before a one to one connection is made. It makes it more likely that the prospect will answer your LinkedIn message or email or pick up a call if you have already established who you are and what knowledge you can provide.

Leveraging organic profiles to publish value-driven posts and amplifying that content through thought leadership ads is also significant. Sprout Social can help in planning and executing these thought leadership campaigns, ensuring they reach the right audience and drive meaningful engagement.

Educational Content and Engagement

Educational content and engagement are vital in B2B social media strategies. Brands need to focus on creating content that offers real value to their audience and keeps them engaged on the platform.

Hayley Rodgers Paddle
Hayley Rodgers
Senior Social Media and Community Manager @ Paddle

It’s about meeting people where they are. If your social content is just filled with links to elsewhere and doesn’t offer real value on its own, it’s not doing its job. The best posts keep people on the platform by using engaging formats like carousels, downloadable one-pagers, and short videos.

But they also lead with valuable insights and actionable takeaways right from the start. Your audience should be able to grasp what you’re talking about without needing to go elsewhere.

When you make it easy for people to learn something useful without leaving the platform, they engage more, trust your brand, and keep coming back.

Providing valuable insights and actionable takeaways right from the start is crucial.

Real Customer Content and Trust

Real customer content is instrumental in building trust in B2B social media strategies. Brands need to focus on sharing authentic and unfiltered content that showcases real customer experiences.

B2B social media in 2025 isn’t about posting more, it’s about posting smarter. The companies that deeply understand their audience, get their people involved, and deliver real value in a way that’s easy to digest will be the ones that stand out.

In 2025, relevance matters more than ever. People don’t want generic content, they want to feel like you understand their challenges. If you’re speaking to marketing leaders, don’t just say ‘grow your pipeline.’ Talk about how they’re under pressure to prove ROI, how sales keep complaining about lead quality, or how they’re struggling to balance long-term brand building with short-term revenue goals. The more specific you are, the more they’ll pay attention.

People trust people, not brands. This is why founder-led content and employee advocacy will be huge. When founders share real insights, personal experiences, and honest takes on industry trends, they build trust and authority. Employees should also be encouraged to share their knowledge. People are more likely to trust real employees than a generic company post. The goal is to make your company’s people the voice of the brand.

Keep it short, clear, and useful. Attention spans are shrinking. Long, fluffy content won’t work. The best brands will share short videos, bite-sized insights, and actionable content like templates, quick guides, and step-by-step breakdowns. The key is to give people something valuable in the least amount of time possible.

Real customer content will build trust. Instead of just saying ‘our product works,’ let your customers show it. Share real stories, behind-the-scenes demos, and organic user-generated content (UGC). The more natural and unfiltered it feels, the more believable it is.

Authentic and unfiltered content that feels natural and believable is important.

Scandinavian Perspective on B2B Social Media

In Scandinavia, trust, transparency, and authenticity drive business success. Brands need to focus on building niche groups and hosting exclusive webinars that align with their values.

In Scandinavia, trust, transparency, and authenticity drive business success.

Here’s my take on how B2B brands should adapt their social media strategies in 2025:

  • LinkedIn as the core Platform

Mix thought leadership and corporate branding. Encourage experts to share real industry insights.

  • Short video & AI-personalization.

In Scandinavia Tik-Tok isn’t the right channel yet. Engaging expert driven micro content (Q&A, behind-the scenes, interactive AI content to better drive engagement.)

  • Community over mass marketing

Focus on niche groups and exclusive webinars.

  • Sustainability & ethical positioning

ESG communication must be authentic, measurable, and transparent. Greenwashing won’t work.

  • Human led interaction using AI

Use AI for smart content distribution, always ensure real conversations with customers to maintain credibility.

  • Always quality over quantity.

Trust and purpose-driven content will define successful B2B brands in 2025.

Using AI for smart content distribution while ensuring real conversations with customers to maintain credibility is also important.

Aligning Thought Leadership and Customer Advocacy

Aligning thought leadership, demand generation, and customer advocacy can turn social media into a business-critical channel. Brands need to integrate social media into their entire growth strategy to build trust, nurture relationships, and drive real results.

Peter Hedström Learnster
Peter Hedström
CMO @ Learnster

The B2B social media landscape has evolved. It’s no longer just about brand awareness—it’s about aligning thought leadership, demand generation, and customer advocacy into a cohesive strategy that builds trust, drives engagement, and fuels long-term growth.

  • Thought Leadership: Bold Perspectives and Authentic Voices

Middle-of-the-road content doesn’t cut through the noise anymore. The strongest B2B brands take a stance, challenge conventional thinking, and spark conversations that matter. They also empower individual voices—not just the corporate account—with executives, product leaders, and frontline employees sharing real experiences and insights that make the brand more human and relatable.

  • Demand Generation: Making Social a Key Buying Touchpoint

Social media is no longer just a channel for top-of-funnel awareness—it’s an active part of the buyer journey. Winning B2B brands use it to nurture relationships long before a formal sales conversation begins, while also equipping their sales teams to engage with prospects directly in a natural, value-driven way.

  • Customer Advocacy: Letting Customers Tell the Story

The most trusted voices in B2B aren’t brands—they’re customers. Leading companies make it easy for happy customers to share their success stories and be recognized. By showcasing real-world impact and celebrating customer wins, they turn satisfied users into brand champions who amplify their message authentically.

The Takeaway: Social Media is No Longer Just a Marketing Channel

B2B brands that win in 2025 don’t treat social media as a siloed marketing function—they integrate it into their entire growth strategy. By aligning thought leadership, demand generation, and customer advocacy, they turn social into a business-critical channel that builds trust, nurtures relationships, and drives real results.

Sprout Social’s comprehensive platform can support this integrated approach, ensuring that all aspects of social media strategy are aligned and effective, driving meaningful engagement and business growth.

Bold and Authentic Approach

A bold and authentic approach is essential in B2B social media strategies. Brands need to focus on being authentic and creative in their messaging to build real connections with their audience.

Salma Shaikh Sprinto
Salma Shaikh
Social Media Marketing Lead @ Sprinto

It’s 2025! B2B companies still treating social media like a corporate bulletin board need to rethink their strategy.

Too often, brands get so caught up in being ‘professional’ that they forget that there are real people on the other side of the screen. And no one wants to engage with content that feels cold, transactional, or sounds like a sales pitch. The best B2B brands aren’t just broadcasting messages; they’re starting conversations. They’re using humor, storytelling, and real, relatable content to build connections.

And people want just that. They want to engage with brands that have a voice, a personality, and a point of view. They want to see the people behind the company, not just another polished product update. And in 2025, the brands that build communities and spark some emotion will be the ones that win and stand out.

At the end of the day, the best B2B social strategy is one that makes people feel something. Whether it’s making someone chuckle or nod in agreement, if your content doesn’t feel human, it won’t perform. Remember, social media is called ‘social’ for a reason. Be a part of the conversation, not just the noise

Authenticity, creativity, and intention in delivering messages that build real connections are important.

Authenticity and Community Building

Authenticity and community building are essential in B2B social media strategies. Brands need to focus on building long-term relationships with their audience by creating authentic and engaging content.

Celine Fosse Niimblr
Celine Fosse
CMO & Co-Founder @ Niimblr

2025 is about being bold and authentic in B2B, and social media is the perfect place to make that happen. Mixing paid and organic is an effective way to balance your efforts. Paid ads capture high-intent leads, while organic content keeps your brand on people’s minds. So when they’re ready to buy, you’re the first they think of.

But it’s not just about the content you post on social media. It’s about authenticity, creativity, and intention in how your deliver your message. People want to connect with the humans behind the brand; so leave the corporate mask behind and show the raw, real side of your business, and the real experiences that your audience relates to. Share the messy, funny moments. That’s what builds real connections, and that’s what people remember.

Don’t treat organic social media as a one-off tactic for just a few people to use in your company. It should be ingrained in your company culture, and not just used seasonally. Social media is a long-term game. That also means: keep your message simple, sticky, and repeat it until it sticks.

Because we all want to make a difference and see progress, track what works and what doesn’t from the early days. Don’t post just for the sake of it. Focus on what drives results; whether that’s revenue, engagement, or anything else that shows social media is supporting your strategic goals. Track that, refine, and optimize as you go.

Tracking what works and refining strategies accordingly to support strategic goals is also crucial.

Long-Term Social Media Strategy

A long-term social media strategy is crucial in B2B marketing. Brands need to focus on understanding where their audience is spending time and tailoring their content to meet their needs.

Carl Wadmark Quickchannel
Carl Wadmark
VP of Marketing @ Quickchannel

I might sound like a broken record here, but I believe the best social media strategy for B2B in 2025 largely comes down to where your audience is spending time. For us at Quickchannel, this translates to LinkedIn.

What we’re seeing currently drive the best engagement is a mix of thought leadership and video ads. Considering that so few buyers enter the active buying market at any given time, we need to take a long-term approach to our social media strategy.

By focusing on our strategic narrative and storytelling—through both organic and paid efforts—we are influencing our ICP who aren’t in the market now, so that when they do enter, our brand is one they already recognize. We’re also working to establish myself and our CEO as subject matter experts because we know that people prefer to learn from and buy from people rather than companies.

Since video content continues to be prioritized by social media platforms, I would also encourage your content strategy to focus on arranging video events. Here, I’d advise you to edit longer sessions into bite-sized content clips to distribute over time. If you’re worried about oversharing your content, chances are you can probably share it 10x more before you hit content fatigue.

The example I can share and how we eat our own dog food, is our biggest yearly event (and the biggest in Sweden), on video – Video Summit. To this day, we’ve managed to create 19 videos and 10 blog posts from this 4 hour long event. We’re continuing to clip and distribute the content in 2025.

Thought leadership and video ads are also significant in driving engagement and building a recognizable brand. Sprout Social’s analytics can help identify where the audience is most engaged, informing long-term strategies that drive meaningful results.

Social Walls and Engagement

Social walls play a significant role in B2B social media strategies by showcasing user-generated content and boosting employee advocacy.

Daniela Turcanu Walls.io
Daniela Turcanu
Head Of Marketing @ Walls.io

At Walls.io, we love seeing top B2B brands like Google, Cisco, and Amazon use social media not just to send messages but to start real conversations. In 2025, the brands that stand out aren’t just speaking—they’re listening, engaging, and turning their audiences into active participants.

Social walls play a big role in this transformation. They help brands showcase user-generated content, boost employee advocacy, and create immersive digital experiences across websites, digital signage, and internal platforms.

For B2B companies, social walls aren’t just about displaying content—they’re about building real connections. They help companies improve their reputation, add new content to their websites, and make their workplaces more lively.

Social walls are not just about displaying content; they are about creating an interactive experience that engages audiences. By integrating user-generated content, brands can foster a sense of community and belonging, making audiences feel more connected to the brand.

Leveraging Employee Advocacy for Authentic Engagement

In today’s competitive B2B landscape, simply posting content and waiting for likes is no longer enough. Brands must engage in meaningful, authentic interactions to truly connect with their audience. Employee advocacy has emerged as a powerful strategy to amplify a brand’s message and foster genuine connections on social media platforms.

To win in 2025 brands can’t be boring anymore. You can’t just post and wait for likes…

In 2025, B2B brands who win are not just broadcasting their messages; they are engaging in meaningful, authentic interactions on social platforms. At both Scaleway and Pentalog, we quickly realized that social media isn’t just a channel to push content.

To truly succeed in the social space, we needed to interact and engage with our audience directly on the platform, rather than driving them off to our apps. We started creating content specifically for social media, considering the features and the normal behaviour of the media and focusing on conversations rather than conversions. Social media is about being present, not just presentable.

One key strategy I found effective was leveraging the power of employees as ambassadors. You know that your team is your best asset when it comes to amplifying your message but at Scaleway, we trained entire teams—especially larger ones like dev, product, and sales teams—on how to use platforms like LinkedIn strategically.

The real magic happened when we created internal communities to support each other. To be honest, a developer might not share a sales status, but they will likely comment on a webinar hosted by a colleague from their team. This approach helped brands like Scaleway identify social media thought leaders who weren’t just C-level executives or visible managers, and we managed to exponentially expand the reach of our content.

Appreciating and acknowledging people who weren’t always in the spotlight but still made significant contributions to a project isn’t just good practice—it’s a way to boost morale and show that their work truly matters.

By fostering a culture of employee advocacy, brands can create a more authentic and engaging presence on social media, ultimately driving deeper connections with their audience.

Building Industry Leadership and Authentic Relationships

In the competitive landscape of B2B marketing, establishing your brand as an industry leader is crucial. This involves not only showcasing expertise but also building authentic relationships with potential clients. By leveraging educational content, engaging video storytelling, and fostering a sense of community, brands can position themselves as thought leaders while creating meaningful connections with their audience.

In 2025, B2B social media strategies focus primarily on building a reputation as an industry leader—an expert and a professional—combined with authentic relationships with potential clients. Here’s an overview of what I am saying:

  • 1. Leadership through valuable content:
Educational content that positions you as an industry expert is key. Posts featuring well-researched ideas, concrete reports, data, and studies attract attention and boost consumer trust in your products or services.
  • 2. Video storytelling:
Short, engaging video formats are taking the spotlight: product or service demos, behind-the-scenes footage, Q&A sessions with potential clients, testimonials, and more. The essential factor is addressing the needs of your potential customers, tapping into their “pain points,” so they are motivated to respond and become interested in what you have to offer.
  • 3. Community building:
Allow people to feel like they are part of a community when they buy your product or service. Why? Because they want their needs met through what you offer, but they also want to be part of something greater—a social group, a category of people who associate with that product or service, who naturally share the same needs, values, and desires, and who will resonate well with one another.
  • 4. Collaborations with Key Opinion Leaders:
These are like influencers, but specialized in their specific industry. You need them to promote online that your products or services are high-quality and worth purchasing. This adds another layer of consumer confidence in choosing you.
  • 5. Customer care:
People want attention and support throughout the entire buying funnel and afterwards. Don’t forget about them once they’ve purchased. Stay in touch by using automation to set up email and message sequences they receive periodically. And when issues arise regarding the purchased product or service, respond promptly and help the customer overcome the problem. In return, they will recommend you to others and remain loyal to your brand.

By implementing these strategies, brands can foster a sense of belonging and trust among their audience, ultimately driving deeper engagement and loyalty. This approach not only positions your brand as a leader in the industry but also creates a community of advocates who will amplify your message and contribute to your long-term success.

Conclusion: The Future of B2B Social Media

The future of B2B social media will be driven by authenticity, personal connections, and human-centric content. Brands that embrace these trends and leverage the power of AI and employee advocacy will be well-positioned to win in 2025 and beyond.

Ready to build manage all your social media in one place? Try Sprout Social for free today!

By fostering real conversations, building communities, and delivering value through purposeful content, B2B brands can create lasting connections with their audience and achieve long-term success. Tools like Sprout Social can support these efforts, ensuring that brands stay ahead in the ever-evolving social media landscape.

Authors

Cristian Dina

Writer

Cristian Dina

Co-Founder & Managing Partner @ Tekpon
Tekpon Favicon

CEO @ Tekpon Awards

Cristian Dina is the Co-Founder of Tekpon and the CEO of Tekpon Awards. Cristian is a community builder at heart, being the Bucharest city leader for SaaStock Local and the author of the best-selling book King of Networking. As the CEO of Tekpon Awards, he's bringing together together over 1,000 B2B SaaS and AI executives for the awards gala of the industry, solidifying his impact on the software community.
Alexandru Stan

Editor

Alexandru Stan

Co-Founder & CEO @ Tekpon
Tekpon Favicon

CEO @ Tekpon

Alexandru Stan is the CEO and Co-Founder of Tekpon, a visionary leader driving the company's strategic growth and innovation in the tech industry. His dynamic leadership has been instrumental in establishing Tekpon as a leading platform for software and AI solutions. His influence extends beyond his executive role. He is a prominent figure in the tech community, known for his insightful contributions and commitment to fostering industry connections.

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