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Create stunning how-to guides in minutes, not hours

Create stunning how-to guides in minutes, not hours | Ken Babcock - Tango

In this episode of the Tekpon SaaS Podcast, host Cristian Dina interviews Ken Babcock, CEO and co-founder of Tango. The company that aims to simplify the process of creating interactive walkthroughs and documentation for software applications. The goal is to help teams and organizations enhance their knowledge transfer and ensure compliance and understanding among their members.

Ken starts the interview by explaining that Tango allows users to create step-by-step tutorials of any internal software. Instead of spending hours creating documentation, Tango enables users to capture their workflow in real time using a Chrome extension. This captured data is then transformed into interactive walkthroughs that guide others through the process, click by click. This feature is particularly useful for distributed teams and new hires who must quickly become familiar with a software application.

The biggest problem that Tango solves for companies is the time-consuming and often overlooked documentation task. Many organizations struggle with limited knowledge coverage due to the significant time required to document their processes. By automating the documentation process, Tango saves users both time and effort, resulting in more knowledge being documented within the organization.

Tango was founded in 2020 amidst the COVID-19 pandemic. He explains that his previous experience at Uber, where they had to playbook and document processes for each new market launch, inspired him to create a tool that simplifies the documentation process and scales knowledge within organizations.

In conclusion, Ken Babcock and Tango offer a strong solution to the documentation problem many companies face. With its ability to automate the creation of interactive walkthroughs and tutorials, Tango saves users time and ensures that knowledge is effectively transferred across teams and organizations. Its differentiation from competitors lies in its focus on process capture and replication, which makes it a valuable tool for any company looking to streamline its knowledge transfer processes.