3C Plus
3C Plus Reviews
& Product DetailsWhat is 3C Plus?
3C Plus is an advanced contact center solution designed to streamline communication processes for businesses of all sizes.
The platform integrates various communication channels, including phone, email, SMS, and social media, into a single interface, making it easier for companies to manage customer interactions.
3C Plus aims to enhance the efficiency and productivity of contact center teams, ensuring better customer service and satisfaction with its intuitive design and customizable features.
Key features of 3C Plus include an advanced call distribution system, real-time monitoring and analytics tools, and a flexible IVR (Interactive Voice Response) system.
These tools allow businesses to optimize call handling, track performance metrics accurately, and automate responses to common inquiries, reducing wait times and improving the overall customer experience.
The platform’s scalability ensures it can grow with your business, adapting to increasing call volumes and evolving communication needs.
Suitable for a wide range of industries, including telecommunications, healthcare, finance, and e-commerce, 3C Plus is a valuable tool for businesses seeking to modernize their contact center operations.
Its ability to unify communication channels under one roof not only simplifies workflow but also enhances team collaboration, making it a go-to choice for companies looking to improve operational efficiency and drive customer satisfaction.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
-
Company Name
3C Plus®
-
Located In
Brazil
-
Website
3cplusnow.com
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
3C Plus does not list specific pricing on its website. Interested users are encouraged to schedule a demonstration to receive a customized quote based on their business needs. The platform offers a range of features including chatbots, automatic dialers, omnichannel communication, and advanced reporting.
- Alerts/Notifications
- Automated Attendant
- Business Text Messaging
- Call Analytics
- Call Conferencing
- Call Forwarding
- Call Monitoring
- Call Recording & Rating
- Call Routing
- Call Queuing
- Contact Management
- Custom Music on Hold
- Interactive Voice Response
- SIP Trunking
- Transcriptions
Additional Features
- 2-Way Messaging
- Access Controls/Permissions
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- AI/Machine Learning
- Answering Machine Detection
- API
- Application Management
- Archiving & Retention
- Attendance Management
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Queues
- Call Recording
- Call Reporting
- Call Scheduling
- Call Scoring
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Conversion Tracking
- CRM
- Customer Communication
- Customer History
- Customer Journey Mapping
- Customer Surveys
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Employee Management
- Employee Time Tracking
- Feedback Management
- For Call Centers
- For Cloud Phone Systems
- Group Messaging
- Help Desk Management
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Intraday Management
- IVR
- Labor Forecasting
- Leaderboards
- Leave Tracking
- List Management
- Manual Dialer
- Mass Texting
- Mobile Coupons
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Location
- Multi-User Collaboration
- Multiple User Accounts
- On-Demand Recording
- Online Time Clock
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Process/Workflow Automation
- Productivity Analysis
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Scheduled Messaging
- Service Level Agreement (SLA) Management
- SMS Marketing
- SMS Messaging
- Third-Party Integrations
- Time Off Management
- Unattended Call Management
- Unified Communications
- Usage Tracking/Analytics
- User Management
- Variable Workforce
- Virtual Call Center
- Virtual Extensions
- Voice Mail
- VoIP
- VoIP Connection
- Workflow Management
- Workforce Management
-
Agendor
CRM Software
-
Pipedrive
CRM Software
Tell us your opinion about 3C Plus and help others.
