Acty Reviews

What is Acty?

Acty is a dynamic solution designed to transform customer care and support by leveraging the power of visual assistance. It enables technicians and customer support representatives to see what their customers see through the customer’s smartphone camera, thereby offering real-time guidance. This approach not only enhances the accuracy of support provided but also significantly reduces the time it takes to resolve issues.

The software stands out for its innovative features, including live video assistance, augmented reality (AR) support for on-screen annotations, and chat functionalities. These features allow for an immersive troubleshooting experience, where instructions can be visually communicated for clearer understanding. Moreover, Acty supports integration with existing customer relationship management (CRM) systems, thereby streamlining the customer support process and making it more efficient.

Acty finds its use across various sectors, including telecommunications, utilities, manufacturing, and consumer electronics, among others. It serves to simplify complex technical support, remote training, and quality control processes. Businesses looking to enhance their customer service offering by minimizing resolution times and improving first contact resolution rates would greatly benefit from implementing Acty into their customer support toolkit.