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Zoho Lens

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Zoho Lens Reviews

& Product Details

What is Zoho Lens?

Zoho Lens is an innovative Augmented Reality (AR) remote assistance software designed to revolutionize problem-solving across various sectors. This platform allows experts to access a user’s smartphone camera remotely, providing real-time insights into equipment issues, ranging from plant machinery to servers.

Key features include live camera streaming, AR annotations for highlighting on 3D objects, VoIP and text chat for seamless communication, and the ability to capture snapshots or freeze images for in-depth analysis. Zoho Lens also offers session recording, ensuring comprehensive documentation and knowledge base creation. With its mobile SDK, businesses can integrate remote access capabilities directly into their apps.

Zoho Lens is ideal for professionals across fields like field service, healthcare, manufacturing, and more, eliminating the need for on-site visits and enhancing efficiency.

Found in these Categories

Best For

Augmented Reality Remote Assistance Software
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In

    United States

  • Website


Starting from:

$9 /month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

This tool has three plans. Free, Standard for 9 EUR, and professional for 15 EUR per technician. For more info, check ont their wesbite.

  • Collaboration Tools
  • Remote Access/Control
  • Reporting/Analytics

Additional Features

  • Video Streaming
  • Superimposed Objects
  • Customizable Branding
  • Chat/Messaging
  • Third Party Integrations
  • Role-Based Permissions
  • Video Support
  • Video Call Recording
  • Image Library
  • Two-Way Audio & Video
  • Drag & Drop
  • Customizable Templates
  • For Training/Education
  • Interactive Content
  • Data Import/Export
  • User Management
  • Real World Backdrop
  • Usage Tracking/Analytics
  • Reporting & Statistics
  • Customer Experience Management
  • Session Recording (3GB free storage)
  • Live Snapshots
  • Departments
  • Custom Email Templates
  • Email Configuration
  • Rebranding
  • Custom Domain Mapping
  • Advanced Analytics
  • AR CommentsNEW
  • Share Camera of the technician
  • QR/Barcode scanner
  • Live Text (OCR)
  • Guest Technician Support
  • API Integrations
  • 4 Simultaneous Sessions
  • Text Chat
  • Email and SMS Invite
  • Annotation for the technician
  • Technician and Customer App Support
  • Offline Recording
  • VoIP Calling
  • Desk Integration
  • CRM Integration
  • Calendar Integration
  • 1 Simultaneous Session
  • Advanced Chat
  • File Transfer
  • Scheduled sessions
  • Multi-technician support
  • Basic Analytics
  • Session Notes
  • File Manager
  • Action Log Viewer
  • Import Contacts
  • Annotation for the customer
  • Freeze Camera Stream
  • Flash (iOS)
  • Zoom in/out of Video Stream
  • 2 Simultaneous Sessions


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