AskNicely
AskNicely Reviews
& Product DetailsWhat is AskNicely?
AskNicely is a customer experience software designed to empower service businesses to measure and enhance every customer interaction. It focuses on creating a customer-obsessed culture by providing frontline teams with the feedback they need to make every customer experience outstanding. AskNicely’s platform is built around measuring customer experiences daily through the Net Promoter Score® system, enabling businesses to collect and act on customer feedback efficiently.
The software offers a suite of tools to motivate frontline teams, including recognition and rewards for achieving customer experience goals. Team members receive direct feedback from customers and can track their own Net Promoter Score directly from their mobile devices. AskNicely also provides team analytics to connect frontline performance with the company’s bottom line, allowing businesses to compare performance across locations and individual team members. This feature helps identify what separates the best performers from the rest and quantifies the impact of improved customer experience on revenue and growth.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Ask Nicely
-
Located In
United States
-
Website
asknicely.com
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool does not have a public pricing plan.
- API
- CRM
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Ratings/Reviews
- Reporting/Analytics
- Sentiment Analysis
- Social Media Integration
- Survey/Poll Management
- Third Party Integrations
- Website Integration
Additional Features
- Segmentation
- Real Time Data
- Mobile Survey
- Text Fields
- Skip Logic
- Customizable Reports
- Workflow Management
- Survey Builder
- Surveys & Feedback
- Multi-Channel Distribution
- Multi-Language
- Question Library
- Reporting & Statistics
- Question Branching
- Activity Dashboard
- NPS of Employees
- Anonymous Feedback
- Response Quotas
- NPS Survey Structure
- Drag & Drop
- Text Analysis
- Predictive Analytics
- URL Customization
- Multi-Channel Data Collection
- Real Time Analytics
- Alerts/Notifications
- NPS of Customers
- Data Analysis Tools
- Pulse Surveys
- Search/Filter
- Real Time Reporting
- Email Marketing
- Trend Analysis
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