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Birdeye

Claimed
Tekpon Score
9.4

Birdeye Reviews

& Product Details

What is Birdeye?

Birdeye is an all-in-one reputation and customer experience platform for local businesses and brands. Use Birdeye to attract new leads with listings, reviews, and referrals, convert them into customers with webchat, appointments, and payments, and delight those customers with surveys, ticketing, and insights – all in one place.

Best For

Collect reviews, engage with customers, and grow sales.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Birdeye, Inc.

  • Located In

    United States

  • Website

    birdeye.com

Starting from:

$299 /month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

To get access to Birdeye pricing, you will need to fill out a form and wait for them to contact you. Pricing plans start at $299 /month.

  • API
  • Access Control/Permissions
  • Audience Targeting
  • CRM
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Competitive Analysis
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Management
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Feedback Management
  • Multi-Location
  • Engagement Tracking
  • Multi-Channel Campaigns
  • Negative Feedback Management
  • Ratings/Reviews
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Request
  • SMS Messaging
  • Real-Time Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Third Party Integrations
  • Template Management

Additional Features

  • 2-Way Messaging
  • AI/ Machine Learning
  • Activity Dashboard
  • Alerts/ Notifications
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • Benchmarking
  • Campaign Analytics
  • Campaign Scheduling
  • Canned Responses
  • Chatbot
  • Code-free Development
  • Conditional Logic
  • Configurable Alerts
  • Contextual Guidance
  • Customer History
  • Drag & Drop
  • Email Alerts
  • Email Marketing
  • Email Reminders
  • File Sharing
  • Filtering
  • For Sales/ Marketing
  • Gamification
  • Group Messaging
  • Human Handover
  • Impact Measurement
  • Influencer Tracking
  • Intent Recognition
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • MMS
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Monitoring
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • SEO Audit
  • SEO Management
  • Scheduled Messaging
  • Screen Sharing
  • Search/ Filter
  • Single Sign On
  • Support Ticket Management
  • Survey Builder
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Transcripts/ Chat History
  • Trend Analysis
  • URL Customization
  • Video Chat
  • Web Tracking
  • Widgets

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