eDesk
eDesk Reviews
& Product DetailsWhat is eDesk?
eDesk is a help desk and eCommerce platform that offers faster and smarter customer support. It allows businesses to centralize their support channels and automate issue resolution using AI. The platform is designed to streamline support processes for teams while providing a great customer experience.
Key features of eDesk include centralizing support across teams, meeting SLAs, automating tasks, utilizing live chat for higher conversions, providing a 360° view of customers, and tracking support metrics and trends. The platform also offers auto-translation to communicate with customers in their native language.
The platform’s AI-powered automation tools enable personalized responses, auto-responders, message templates, and auto-translation. It also offers full order details and various organizational features such as targeted response times, collision detection, user permissions, and enhanced securityThe platform’s AI-powered automation tools enable personalized responses, auto-responders, message templates, and auto-translation. It also offers full order details and various organizational features such as targeted response times, collision detection, user permissions, and enhanced security
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
xSellco
-
Located In
Ireland
-
Website
edesk.com
Starting from:
$89 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has three plans. Free, team for 89 USD, and Professional for 129 USD. For more info, check on their website.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Routing
- Chat/Messaging
- Client Portal
- Live Chat
- Communication Management
- Configurable Workflow
- Customer Database
- Email Management
- Feedback Management
- Help Desk Management
- Interaction Tracking
- Multi-Channel Management
- Real-Time Monitoring
- Performance Management
- Queue Management
- Reporting & Statistics
- Self Service Portal
- Social Media Integration
- Support Ticket Management
Additional Features
- API
- Customer Accounts
- Customer Communication
- Activity Tracking
- Customer History
- Customer Segmentation
- Alerts/Notifications
- Customizable Fields
- Customizable Reports
- CRM
- Multi-Channel Communication
- Multi-Channel Marketing
- Channel Management
- Chatbot
- Churn Management
- Customizable Templates
- Data Import/Export
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Macros/Templated Responses
- Monitoring
- Real Time Notifications
- Real Time Reporting
- Multi-Language
- Multi-Store
- Order Management
- Order Tracking
- Performance Metrics
- Prioritization
- Real Time Analytics
- Real Time Data
- eCommerce Management
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- Returns Management
- Reviews Management
- Role-Based Permissions
- SSL Security
- Sales Orders
- Sales Trend Analysis
- Search/Filter
- Service Level Agreement (SLA) Management
- Shipping Management
- Surveys & Feedback
- Tagging
- Templates
- Third Party Integrations
- Visual Analytics
- Voice Mail
- Workflow Configuration
- Workflow Management
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