ClickDesk
ClickDesk Reviews
& Product DetailsWhat is ClickDesk?
ClickDesk is a Help Desk/Live Chat Software that aims to convert website visitors into happy customers. Trusted by over 185,429 businesses worldwide, it offers various features to enhance customer communication. The software provides text chat and live chat options, allowing real-time conversations with web visitors.
It also supports voice and video chats directly in the browser, enabling businesses to put a face and voice to their answers. ClickDesk integrates a helpdesk system with its live chat tool, making it easy to manage and address customer issues.
The software offers social media integration, allowing businesses to increase social media traffic by adding like, tweet, and follow buttons to their widget. A mobile app is available for on-the-go support, enabling agents to chat and manage helpdesk tickets from their mobile devices. ClickDesk guarantees 99.95% uptime and aims to convert visitors into happy customers.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
ClickDesk
-
Located In
United States
-
Website
clickdesk.com
Starting from:
$14.99 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has four help. Free, Lite for 14.99 USD, Pro for 24.99 USD, and Enterprise for 39.99 USD. For more details, check on their website.
- Access Controls/Permissions
- Activity Dashboard
- Auto-Responders
- Call Monitoring
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Email Management
- Help Desk Management
- Interaction Tracking
- Live Chat
- Performance Management
- Prioritization
- Real-Time Monitoring
- Reporting & Statistics
- Social Media Integration
- Support Ticket Management
- Configurable Workflow
Additional Features
- API
- Activity Tracking
- Call Reporting
- Computer Telephony Integration
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Employee Management
- File Transfer
- Geotargeting
- Macros/Templated Responses
- Mobile Access
- Performance Metrics
- Proactive Chat
- Purchasing & Receiving
- Real Time Data
- Real Time Reporting
- Widgets
- Customer Experience Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Transfers/Routing
- Video Conferencing
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