OpenTable Reviews for 2025
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What is OpenTable?
OpenTable is a comprehensive and reliable restaurant platform offering various solutions to enhance hospitality operations. It helps restaurants run smoother shifts by maximizing seatings and providing tools for setup and success.
Its network connects restaurants with valuable diners who dine out frequently and spend more per person. The platform offers customer management tools to turn guests into regulars through personalized experiences and targeted marketing.
It also enables restaurants to create and sell dining experiences, manage reservations, streamline table assignments, and integrate with point-of-sale systems. The software provides real-time inventory, waitlist management, and online ordering options.
With extensive marketing tools, insights, and support available in multiple languages, OpenTable empowers restaurants to optimize their operations, attract more guests, and build strong customer relationships.
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Best For
- Small Business
- Medium Business
- Large Enterprise
OpenTable Pricing
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Core
Pro
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OpenTable Features
- Access Control/Permissions
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- CRM
- Contact Management
- Delivery Management
- Employee Management
- Event Scheduling
- Food Delivery Dispatching
- Inventory Management
- Kitchen/Menu Management
- Menu Builder
- Online Booking
- Order Management
- Point of Sale (POS)
- Reporting/Analytics
- Reservations Management
- Sales Reports
- Table Management
- Wait List Management
- API
- Activities Booking
- Alerts/Notifications
- Booking Notes
- Calendar Management
- Calendar/Reminder System
- Credit Card Processing
- Customer Database
- Customer History
- Gift Card Management
- Customer Support
- Forecasting
- Customizable Reports
- Customizable Templates
- Delivery Estimate
- Electronic Payments
- Group Reservations
- Loyalty Program
- Mobile Access
- Mobile Booking
- Online Ordering
- Online Payments
- Mobile Payments
- Online Reservations
- Order Entry
- Order Tracking
- Payment Processing
- Performance Metrics
- Promotions Management
- QR Codes
- Rate Management
- Ratings/Reviews
- Real Time Analytics
- Real Time Data
- Website Integration
- Real Time Notifications
- Real-time Updates
- Reminders
- Reporting & Statistics
- Third Party Integrations
- Third Party Booking
- Reviews Management
- Room Booking
- SMS Messaging
- Sales Trend Analysis
- Social Media Integration
- Social Promotion
User Sentiment - OpenTable Reviews
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Ease of Use for Customers
One of the most frequently mentioned positives is the app’s simplicity for diners. Users appreciate how easy it is to make restaurant reservations, even during peak times. The platform provides real-time availability, which simplifies the process of finding and booking a table.
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Wide Range of Restaurant Options
OpenTable offers a large selection of restaurants, making it easy for users to find dining options anywhere. This variety is often highlighted as a significant benefit, especially for travelers or those exploring new dining experiences in different cities.
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Reliable Notifications and Reminders
Users often commend OpenTable’s notification system, which sends reminders about upcoming reservations, helping to avoid missed bookings. This feature is especially appreciated by busy users who might forget about their dining plans without these alerts.
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Loyalty Program and Points
Frequent users appreciate OpenTable’s loyalty points system. Diners can earn points for each reservation made and redeem them for dining vouchers or rewards, adding value to the app’s frequent use.
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Seamless Restaurant Management for Owners
From the restaurant owner’s perspective, OpenTable offers an effective reservation management tool. It helps restaurants streamline bookings, manage waitlists, and optimize table turnover, ensuring operations run smoothly during busy times.
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High Fees for Restaurants
One of the most common complaints from restaurant owners is the cost of using OpenTable’s service. Many feel that the fees associated with each reservation can add up quickly, particularly for small or independent restaurants that may not have the budget to absorb these costs.
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Limited Customer Support
Both diners and restaurant owners have occasionally reported slow response times from OpenTable’s customer support team. When reservations need to be modified or technical issues arise, users feel faster and more responsive support is needed.
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Inaccurate Restaurant Availability
Some diners have reported that the availability shown on the platform doesn’t always match the restaurant’s availability. This can result in double bookings or reservations that restaurants cannot accommodate, leading to frustration for both parties.
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No-Show Penalties
A common complaint among diners is the penalty system for no-shows or last-minute cancellations. While understandable from a restaurant’s perspective, some users feel that the penalties are too strict, especially when they try to cancel a reservation shortly after booking.
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App Performance and Glitches
Although generally reliable, some users report occasional glitches with the app, such as slow load times, crashing, or issues with completing reservations. While not widespread, these technical issues can be frustrating, mainly when booking during peak dining times.
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OpenTable Company Details
Company Name
OpenTable, Inc.
Headquarters
United States
Website
restaurant.opentable.com
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