Zoho Assist
Zoho Assist Reviews
& Product DetailsWhat is Zoho Assist?
Zoho Assist offers a cloud-based remote support and remote access software solution designed for enterprises, IT firms, and customer support. It enables secure, on-demand connections to remote PCs, laptops, mobile devices, and servers.
The software caters to various needs: enterprises can customize and scale it, IT help desks can enhance resolution time, and MSPs can provide remote assistance globally.
Zoho Assist ensures security through TLS 1.2 and AES 256-bit encryption, features on-demand and unattended remote access, supports multi-platforms, and offers features like screen sharing, diagnostics, file transfer, and more. Its integrations with help desk software enhance troubleshooting.
The software emphasizes ease of use, quick deployment, and comprehensive support, including mobile access for assistance on the go.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Zoho Corporation Pvt. Ltd.
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Located In
United States
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Website
zoho.com
Starting from:
$12 /month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Zoho Assist offers remote support and unattended access plans. Remote Support plans include STANDARD (€12/month), PROFESSIONAL (€18/month), and ENTERPRISE (€29/month) with increasing features like file transfer, screen sharing, video chat, and more. Unattended Access plans are STANDARD (€12/month) and PROFESSIONAL (€18/month) for managing unattended computers, both with features including grouping, remote power options, diagnostic tools, and advanced reports. A Free Plan is available, and add-ons for storage and VoIP are offered. Enterprise plan provides premium technical support. Plans can be upgraded, downgraded, or canceled at any time.
- Access Control/Permissions
- Chat
- Diagnostic Tools
- File Transfer
- Real-Time Chat
- Multiple Operating System (OS) Support
- Remote Access/Control
- Reporting/Analytics
- Screen Sharing
- Session Transfer
- Screen Recording
Additional Features
- API
- Change Management
- Customizable Branding
- File Sharing
- Incident Management
- Issue Management
- Live Chat
- Multi-Channel Communication
- Remote Monitoring & Management
- Multiple User Accounts
- Problem Management
- Remote Support
- Remote Update/Installation
- SSL Security
- Session Recording
- Summary Reports
- Surveys & Feedback
- Unattended Access
- Video Chat
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