or
Continue with LinkedIn
Recover my Password
Submit your Tekpon Account E-mail address and you will receive an email with instructions to reset your password.

How to release faster with automated integration testing

How to release faster with automated integration testing | Shailendra Singh - HyperTest

In this episode, Shailendra Singh shares his experience and insights on building successful startups and growing them to achieve long-term sustainability. HyperTest has found success working with around 35 companies in India, which translates to around 80 teams, and they are now focusing on getting more customers in the US. Although they are still in the early stages and have an ARR of around $300-350k, the product has a strong problem-solution fit, with all customers from last year renewing this year. They are working on building a product that meets customer desires exactly, and exploring the US market will be crucial in determining value and pricing.

Shailendra draws from his own experience in API testing to explain how his startup, Hypertests, benefited from working with a large, mature engineering team at a public company in India that is essentially the Amazon of the beauty space. He stresses the importance of building good practices when working with such large, enterprise-level customers, as it can help startups improve their focus on quality and performance early on, which makes subsequent customer acquisitions much easier.

Many founders or engineers assume that building a good product is enough to retain customers, but that is not the case. Startups should invest in customer success right from day 1 by having a dedicated team to help customers get trained on the software and understand their needs. Even if the product is rough around the edges, a good customer success process can make customers feel special and loved. Startups should manage retention by making customers feel heard and resolving their complaints promptly.

In summary, Shailendra Singh provides many insights for startup founders looking to grow their businesses and achieve long-term goals. By building good practices when working with larger, more mature customers focusing on the problem-solution fit, investing in customer success right from day 1, and exploring markets to determine value and pricing, startups can grow and succeed in the long run.

Podcast Host & Guest(s)

Cristian Dina

Host

Cristian Dina

Co-Founder & Managing Partner @ Tekpon
Tekpon Favicon

Managing Partner & SaaS Podcast Host @ Tekpon

As one of the founding members of Tekpon, Cristian has worn many hats within the company, but perhaps none shines brighter than his role as the charismatic host of the Tekpon SaaS Podcast. Cristian is a community builder at heart, being the Bucharest city leader for SaaStock Local and the author of the best-selling book King of Networking.

This website uses cookies

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

You can read more about all this at the following links.

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

These trackers help us to measure traffic and analyze your behavior to improve our service.

These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.