Category Ecommerce
Reviewed by Maria
Updated Dec 7th, ’21
Tekpon Score

Loox Review

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Loox is a reliable marketing tool that can bring benefits to any Shopify merchant. When your business is orientated to e-commerce is hard to establish a good connection with your customer and find out if they enjoyed your products. Loox is a product review app that helps brands to collect visual reviews from their clients. In addition, this tool allows you to post photo reviews of the products.

Ease of use
Value for Money
Customer Support
Pricing Details

Starting from: $9,99

Pricing Model: Per Month

Yes, has free trial

No free version

  • Send automatic review request emails
  • Discounts to clients for photo reviews
  • Friendly interface and easy to use
  • Customize review form
  • Import reviews from AliExpress
  • For full customization, you need a pro plan
  • No video review
  • No free plan
Best for
  • Medium business
  • Small business
  • StartUps
  • Cloud, SaaS, Web-Based

Loox Reviews

Feedback is essential, and sometimes photography can speak words that a simple text can not. We can also observe that trends are constantly changing, and people are enjoying more video and visual content instead of written messages. You can collect as many reviews as possible from your happy customers and create a friendly online shop that clients can trust. I think that this tool is solving another problem that we have: trust.

It is challenging for a customer to decide where to buy and trust with so many online shops. Transparency is what this tool is bringing in e-commerce – transparency between brand and client.

Loox Reviews

With Loox reviews, businesses from e-commerce can share and use customer reviews across social media to increase their number of followers and drive more traffic directly to a specifically targeted product.

What is Loox?

Does it sound familiar that moment when you buy something online, and the product you received was way different from the one that you’ve seen on the website? For example, when you buy a pair of jeans online and the product has a different color from the website’s photos. We all have been there, and we wished for a different approach from that shop online. In this case, feedback is essential; it can be a win-win for everybody.

It’s well known that user-generated content is the perfect one for a business and the other customers. That so-called reviews play an essential role in buying a product or a particular service. Depending on the reviews, a customer will or not going to buy from you. Studies reveal that customers react much better to photos added by other users in a review than just a simple text.

What is Loox? - Review by Tekpon

If you are an e-commerce owner, you’ll probably be more trustworthy if your reviews are actual pictures taken by customers. Of course, we all know that these product photos are made to look fantastic and convince you to buy them, but wouldn’t it be great to offer them pictures from a day-to-day person? For example, if I want to buy a dress, I’ll be more convinced if I’ll see another happy customer posting a picture with her wearing the same dress.

Photo review is the greatest and trustworthy form that a business can offer for a client. And for that need, there is always a solution. One of them is Loox – a photo reviews app.

How is Loox working?

Loox is a software designed to help Shopify store owners generate more traffic and product reviews. Even if your shop is impressive and your products are premium, people tend to trust more other people’s recommendations than the brand itself. Loox will collect photo reviews for your products by sending automatic emails to clients asking them to leave a photo review, and in change, the app is offering discounts for submitting their reviews.

The meaning of Loox reviews is to build a relation based on trust between an online shop and its clients. As a business in e-commerce, Loox offers you many great tools that will give a real boost to it. And the central aspect is that you can build healthy social proof that you are offering your clients the best products. This aspect will generate more visitors to your shop than can be converted into future clients.

How is Loox working? - Review by Tekpon

The tool allows you to create a dedicated page only for customer reviews, called the Happy Customer’s page, meaning that new people coming to your page can look at what people have to say about your shop and products. You’re probably wondering – is Loox legit – or a shop owner can change the review.

Loox does not have the option of editing or translating reviews until you import them into the shop. So there is no option to manage Loox reviews to be more credible. Another exciting aspect about this software is that you can share on all social media platforms people’s reviews; this will prove to your customers that you are honest and, therefore, they can trust you.

Loox Features

What makes this app trustworthy and friendly is the diversity of features with each subscription type. Loox features are designed to help your business grow organically, create a different approach with your customers, boost credibility, and increase traffic.


  • Collect reviews automatic
  • Improve retention
  • Display reviews & boost conversions
  • Get more traffic to your store
  • Connect with your customers
  • Built for Shopify


  • Collect reviews automatic

Sometimes customers forget how vital a review can be for a business; mouth-to-mouth marketing is still working nowadays and is more reliable for a new customer than an ad campaign. But people forget to give that feedback after buying a particular product. That is why you need to find a friendly way to remind them to leave a review and tell the other customers how satisfied were you.  This feature will get you more reviews by reaching your customers on multiple channels like email, Facebook Messenger, and web push notifications.

The app will send an automatic email request or a reminder to encourage clients to leave a photo review. In exchange for a photo review, Loox is offering customers discount codes. This Loox feature can even send and collect reviews from past customers, up to 3 months. A kindly reminder that it is time to share with other people their experiences.

  • Improve retention

When you send an email to one of your customers, you want him to know that you care and his experience is essential for you.  And we, as clients, like to be taken into account and receive attention. That is what this tool does for you: it takes care of your customers, and you transform them into your brand ambassadors, and they, through their reviews, will bring new customers. Also, for their gesture, you have the chance to reward them with loyalty points with Smile.io and LoyaltyLion integrations.

  • Display reviews & boost conversions

Another nice thing about this photo reviews app is the interface. Loox has a friendly interface designed to boost your credibility and create an excellent page to surf for customers. You can create a dedicated page for happy customers. A client can see all the shop’s reviews, a loox pop-up while searching on your shop page, a loox sidebar. You can create beautiful galleries to display customer’s reviews and rating stars or a carousel widget anywhere on your homepage—everything you need to make your business grow and help your clients when they want to buy something.

  • Get more traffic to your store

One of the problems for an online shop is getting more visitors and boosting your traffic on your web page. Let me tell you that Loox has a solution for you or more. Google loves reviews, and this photo app will significantly boost organic traffic by having SEO-optimized, high-quality content. Loox allows you to share the reviews on all social media platforms; another strategy that will bring you more traffic on your website, and some of them will be converted into new clients. Loox is integrated with Google Shopping and Facebook, bringing more visitors to the page and possible clients.

  • Connect with your customers

Connecting with your clients is such an important and challenging thing to do when your business is online. But everything will be much easier if you could speak directly with your clients in their language. With Loox, you can do that; the app is available in English, Spanish, French, German, Portuguese, Russian, Italian, Turkish, Dutch, Japanese, Traditional Chinese, Simplified Chinese, Korean, Swedish, Finnish, Danish, and Norwegian. You can also reply to your customer’s review, publicly or privately, and engage with him and find out more about his experience with your shop. In addition, Loox allows you to customize the review form accordingly to your brand and products.

  • Built for Shopify

Loox review widget integrates entirely into your store, working with any theme. In addition, the app is mobile-friendly and 100% responsive. Another benefit of this software is that you can customize it easily according to your needs without coding or other necessary tools.

Loox Reviews Integration

Loox has robust integration with Shopify apps, themes, and page builders. You can connect Loox with popular tools and apps to grow photo reviews’ impact and attract more customers –  from Google Shopping, Facebook Tab, Instant Search+.

  • Google Shopping
  • Facebook Tabs
  • Omnisend
  • Shopify Flow
  • Klaviyo
  • Recart
  • PushOwl
  • Firepush
  • Smile.io
  • LoyaltyLion
  • Rise.ai
  • AfterShip
  • Weglot
  • PageFly

  • GemPages
  • Zipify Pages
  • ReConvert
  • Arena Themes
  • The4 Studio
  • AdMonks
  • Personalized Recommendations
  • LimeSpot
  • Recomatic
  • Superchargify
  • AMP by Shop Sheriff
  • Ampify
  • Searchanise
  • Fast Simon

Loox Integration with Google Shopping

The integration between Loox reviews and Google Shopping allows every shop review to appear directly onto their Google Shopping ads. To integrate Loox reviews with Google Shopping, merchants must have a Google Merchant Center account linked with a Google Ads account. Also, the option is available only for the Loox Pro Plan.

Loox Integrations - Google Shopping

Loox Integration with Facebook Tab

This remarkable feature, newly released, helps shop owners share photo reviews on the Facebook business page. It is available for all merchants who have at least a Pro Plan active.

So how is working Loox integration with Facebook? Is simple! All you have to do to activate the integration is to connect your Facebook account with the app from the “Integration” tab in your Loox admin.

Loox Integrations - Facebook Tab

Loox Pricing

There is no free version, only a 14-day free trial to try the tool and see if this is what you need. But comparing Loox pricing, which begins from $9.99 per month, we say it is a good deal with what it offers as features and benefits.

Starting From: $9.99/month

Pricing Model: Subscription

Free Trial: 14-day free trial

You can choose from four different types of subscriptions, depending on what you want and need for your online business, and each version comes with its benefits.

Loox Alternatives

When you’re talking about your business, you want to find the best solution for it – from benefits until the costs are implied. Each tool is different and works differently for each company or person, but you have to give time, read some reviews, and find the right one. If you are looking for Loox alternatives, we’ve made a list to ease your job.

  • YotPo.
  • Sprinklr Modern Engagement
  • Trustpilot

Loox Photo Reviews Conclusion

Overall, Loox is a marketing tool that helps you boost your business, especially online shops, even if you are new on the market. Reviews, or what other people and actual clients say about your products, are vital for your sales. Unfortunately, people tend to believe other people like them rather than a marketing campaign or some product photos. That’s why it is vital to have a marketing tool integrated into your business. This tool can collect many reviews or remind people to leave visual feedback about their experience.

Feedback works like a filter for a customer; depending on the rating and how happy they are, your sales will be better. And people will trust your brand and recommend it to others. If they are not satisfied, you can see that, and you will not buy from that shop. The reviews Loox generates are making customers’ choices more comfortable and your business trustworthy.



Tekpon Score
Updated Jun 21st, ’22