8×8 Contact Center Reviews for 2025
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What is 8×8 Contact Center?
8×8 Contact Center is a cloud-based call center solution that integrates voice, video, chat, and contact routing to provide a unified communication platform.
It is designed to enhance customer service and sales efforts, aiming to improve agent productivity and customer satisfaction through advanced analytical tools and automated workflows.
With features such as skills-based routing, interactive voice response (IVR), and real-time monitoring and reporting, the platform ensures that customers are connected to the most qualified agent.
Additionally, its omnichannel capabilities allow agents to interact with customers across various communication channels seamlessly.
The platform also offers robust analytics for call quality, customer satisfaction, and agent performance, making it suitable for businesses of all sizes and industries.
Its scalability and flexible deployment options make it a versatile choice for organizations seeking to modernize their contact center operations and engage with their customers more effectively.
Found in these Categories
Best For
- Medium Business
- Large Enterprise
8×8 Contact Center Pricing
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8×8 Contact Center Features
- Call Monitoring
- Call Routing
- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Call Center Management
- Call Recording
- Call Scripting
- Call Transfer
- Campaign Management
- Computer Telephony Integration
- CRM
- Customizable Reports
- Employee Scheduling
- For Call Centers
- Inbound Call Center
- IVR
- Labor Forecasting
- Live Chat
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Performance Metrics
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations
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8×8 Contact Center Company Details
Company Name
8x8, Inc.
Headquarters
United States
Website
8x8.com
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