8×8 Contact Center
8×8 Contact Center Reviews
& Product DetailsWhat is 8×8 Contact Center?
8×8 Contact Center is a cloud-based call center solution that integrates voice, video, chat, and contact routing to provide a unified communication platform.
It is designed to enhance customer service and sales efforts, aiming to improve agent productivity and customer satisfaction through advanced analytical tools and automated workflows.
With features such as skills-based routing, interactive voice response (IVR), and real-time monitoring and reporting, the platform ensures that customers are connected to the most qualified agent.
Additionally, its omnichannel capabilities allow agents to interact with customers across various communication channels seamlessly.
The platform also offers robust analytics for call quality, customer satisfaction, and agent performance, making it suitable for businesses of all sizes and industries.
Its scalability and flexible deployment options make it a versatile choice for organizations seeking to modernize their contact center operations and engage with their customers more effectively.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
8x8, Inc.
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Located In
United States
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Website
8x8.com
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
8x8 Contact Center does not provide fixed pricing details on their website. Instead, they offer tailored, performance-based pricing, which is customized according to the unique requirements of each customer.
- Call Monitoring
- Call Routing
Additional Features
- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Call Center Management
- Call Recording
- Call Scripting
- Call Transfer
- Campaign Management
- Computer Telephony Integration
- CRM
- Customizable Reports
- Employee Scheduling
- For Call Centers
- Inbound Call Center
- IVR
- Labor Forecasting
- Live Chat
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Performance Metrics
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations
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