Dialpad Reviews

What is Dialpad?

Dialpad is an AI-powered cloud communication platform that offers a business phone system and call center software. It is an excellent option for businesses of all sizes because it is simple to set up, reasonably priced, and full of features.

Using WebRTC and the Opus codec, Dialpad Talk offers consumers VoIP telephony technology that produces remarkable call quality. This company phone system offers unequaled mobility, flexibility, and security because it is totally based on the Google Cloud Platform. It has Voice Intelligence features like post-call reports with highlighted action items and real-time transcription.

Organizations are given a platform by Dialpad Contact Center to enhance customer satisfaction and agent performance. It has job automation, real-time recommendations, and sophisticated analytics dashboards to gather insights and save time. An automated sales dialer called Dialpad Sell aids sales teams in boosting productivity and expanding their customer base.

Powerful connections with G Suite, Office 365, Salesforce, Zendesk, Okta, and other essential cloud services are also included, providing users have access to the tools they need in a single, user-friendly solution.

In general, Dialpad is a great option for companies looking to enhance customer satisfaction, boost agent productivity, and simplify communication.