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Dialpad Reviews

& Product Details

What is Dialpad?

Dialpad is an AI-powered cloud communication platform that offers a business phone system and call center software. It is an excellent option for businesses of all sizes because it is simple to set up, reasonably priced, and full of features.

Using WebRTC and the Opus codec, Dialpad Talk offers consumers VoIP telephony technology that produces remarkable call quality. This company phone system offers unequaled mobility, flexibility, and security because it is totally based on the Google Cloud Platform. It has Voice Intelligence features like post-call reports with highlighted action items and real-time transcription.

Organizations are given a platform by Dialpad Contact Center to enhance customer satisfaction and agent performance. It has job automation, real-time recommendations, and sophisticated analytics dashboards to gather insights and save time. An automated sales dialer called Dialpad Sell aids sales teams in boosting productivity and expanding their customer base.

Powerful connections with G Suite, Office 365, Salesforce, Zendesk, Okta, and other essential cloud services are also included, providing users have access to the tools they need in a single, user-friendly solution.

In general, Dialpad is a great option for companies looking to enhance customer satisfaction, boost agent productivity, and simplify communication.

Found in these Categories

Best For

Call, message, meet & support in one beautiful Ai-powered app.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In

    United States

  • Website


Starting from:

$23 /user/month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Standard, Pro, and Enterprise are the Dialpad pricing plans. It offers monthly and yearly subscription options and a 14-day Free trial. Several add-ons are available at extra cost.

  • Automated Attendant
  • Call Conferencing
  • Call Monitoring
  • Call Routing
  • Call Recording & Rating
  • Call Queuing
  • Contact Management
  • Interactive Voice Response
  • SIP Trunking

Additional Features

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assessment Management
  • Audio/Video Conferencing
  • Auto-Dialer
  • Call Center Management
  • Call Disposition
  • Automated Routing
  • Call List Management
  • Call Logging
  • Automatic Call Distribution
  • Call Reporting
  • Call Scheduling
  • Automatic Outbound Dialer
  • Call Scripting
  • Call Tracking Metrics
  • CRM
  • Call Transfer
  • Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conversation Intelligence
  • Dashboard
  • Drag & Drop
  • Employee Directory
  • Fax Management
  • File Transfer
  • Goal Setting/Tracking
  • Hotkeys
  • Inbound Call Center
  • Intent Recognition
  • Knowledge Base Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Mobile Access
  • Multiple Parties
  • Natural Language Processing
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Queue Management
  • Reporting/Analytics
  • Sentiment Analysis
  • Single Sign On
  • Speech Recognition
  • Speech Synthesis
  • Third-Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Visual Analytics
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription


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Dialpad Related Insights

Customer Experience

What business phone system to use if you have a small company

Cristiana Trifu - Tekpon Author