Abstrakt Reviews

What is Abstrakt?

Abstrakt is a sophisticated call center platform designed to enhance real-time agent performance and streamline quality assurance. The software offers real-time call guidance, automated quality assurance (QA), and post-call analytics to ensure compliance and improve business outcomes. By integrating seamlessly with existing tools, Abstrakt helps businesses maintain a high standard of customer service and sales performance.

One of the standout features of Abstrakt is its real-time agent assist, which provides agents with instant, context-specific guidance and recommended responses based on the customer’s behavior. This feature helps reduce response times and improve the overall quality of customer interactions. Additionally, Abstrakt’s automated QA capabilities enable continuous monitoring and evaluation of calls, identifying compliance risks and QA issues as they happen, which helps businesses maintain high standards and reduce compliance risks.

Abstrakt also offers robust sentiment analysis and call summarization, eliminating the need for manual post-call work by automatically generating call summaries and notes. This not only saves time but also ensures consistency and accuracy in record-keeping. The platform’s advanced analytics provide detailed insights into call performance, helping businesses identify best practices and areas for improvement.

Abstrakt is ideal for customer service, sales, training, and compliance, making it a versatile solution for enhancing call center operations and overall business efficiency.