Gong
Gong Reviews
& Product DetailsWhat is Gong?
Gong.io is a platform that records and analyzes customer interactions from various communication channels, such as phone calls, web conferences, and emails, using AI-powered technology to understand what was said during these interactions.
The platform provides revenue teams with insights and guidance to help them adapt, upskill, and hit their targets. The Reality Platform analyzes key topics, top questions, and relationship dynamics to provide a comprehensive view of customer interactions and personalized guidance to improve coaching, forecasting accuracy, deal execution, and strategic initiatives.
It empowers sales leaders, frontline sales managers, sales enablement, and account executives to improve their team’s performance and win more deals with over 100 integrations, Smart Trackers to identify critical concepts across interactions, and an optimized speech-to-text model achieving an accuracy of 85-90%.
Found in these Categories
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Gong.io Inc
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Located In
United States
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Website
gong.io
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Gong's pricing is based on the number of recorded users, with a platform fee also charged based on the number of users. Integrations are free. Specific pricing depends on the license type and features required. Contact them for a customized proposal.
- Assessment Management
- Call Recording
- Collaboration Tools
- Contact Management
- Activity Dashboard
- For Sales Teams/Organizations
- Meeting Management
- Onboarding
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Third-Party Integrations
- Training Management
Additional Features
- Alerts/Escalation
- Archiving & Retention
- Automatic Call Distribution
- Call Monitoring
- Call Scripting
- Automatic Outbound Dialer
- Call Tagging
- Call Tracking
- Chat Transcript
- Code-free Development
- Communication Management
- Competitive Analysis
- Contextual Guidance
- Conversation Intelligence
- Correlation Analysis
- Data Management
- Deal Management
- Employee Scheduling
- Event-Triggered Actions
- Feedback Management
- File Transfer
- For Call Centers
- Labor Forecasting
- Multi-Channel Communication
- Natural Language Search
- On-Demand Recording
- Recording
- Reporting & Statistics
- Sales Activity Management
- Sales Trend Analysis
- Scheduled Recording
- Search/Filter
- Sentiment Analysis
- Speech Recognition
- Statistical Analysis
- Video Conferencing
- Visual Analytics
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Call Recording and Transcription
Users frequently highlight Gong’s ability to accurately record and transcribe sales calls, which helps in reviewing and analyzing conversations for training and improvement purposes.
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AI-Driven Insights
The AI capabilities of Gong provide valuable insights into sales calls, helping teams identify key trends and areas for improvement. This feature is particularly appreciated for its ability to drive data-driven decision-making.
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Integration Capabilities
Gong integrates seamlessly with other tools like Salesforce and HubSpot, enhancing its utility in various workflows and ensuring that data is easily accessible across platforms.
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Coaching and Training
The platform is highly valued for its use in coaching and training sales teams. Managers can review calls, provide feedback, and use recorded interactions as training materials.
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User-Friendly Interface
Many users find Gong’s interface intuitive and easy to navigate, which facilitates quick adoption and efficient use of the software.
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Recording Reliability
Some users report occasional issues with Gong not recording calls, which can be problematic if the expected data is not captured during important meetings.
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Search Functionality
The ability to search within recorded calls can be cumbersome. Users have mentioned that scrubbing through calls to find specific moments is not as efficient as they would like.
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Learning Curve
While the tool is powerful, it requires a significant time investment for teams to fully utilize all its features, especially without dedicated enablement or training resources.
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Cost
The pricing of Gong can be a barrier for smaller teams or startups. Some users feel that the cost is high relative to the value provided, particularly for smaller organizations.
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Zoom Compatibility
While Gong works well with platforms like Google Meet and Microsoft Teams, some users have noted issues with its compatibility with Zoom, impacting the recording and transcription quality.
Disclaimer
Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.
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