Blazeo Reviews for 2025
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What is Blazeo?
Blazeo, formerly known as ApexChat, is an ad conversion platform that assists businesses in engaging, capturing, and converting leads through various communication channels. The platform offers services such as live chat, voice call centers, appointment scheduling, and retainer signing, all designed to enhance customer interaction and drive growth.
One of Blazeo’s key features is its 24/7 live chat service, staffed by skilled human agents who engage website visitors in real-time, addressing inquiries and capturing potential leads. This immediate engagement can lead to a significant increase in lead generation. Additionally, Blazeo’s voice call center operates around the clock, ensuring that all inbound calls are answered promptly by a dedicated team, which helps in building customer trust and satisfaction.
The platform also includes an appointment scheduling feature that allows qualified leads to book meetings directly through the client’s website, streamlining the process and reducing no-shows with automated SMS and email reminders. For legal professionals, Blazeo offers retainer signing services, facilitating quick, one-step interactions to sign onboarding documents, thereby increasing customer satisfaction and credibility.
Blazeo’s omnichannel approach enables businesses to engage prospects via multiple platforms, including websites, Facebook Messenger, Google Business Profile, phone calls, and SMS texts. This comprehensive strategy ensures a cohesive customer experience across all touchpoints, ultimately leading to higher conversion rates and business growth.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
Blazeo Pricing
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Blazeo Features
- API
- Activity Dashboard
- Auto-Responders
- Chat/ Messaging
- Customizable Branding
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Transcripts/Chat History
- Chat to Text Connect
- Appointment Scheduling
- AI/Machine Learning
- CRM
- Canned Responses
- Chat Transcript
- Chatbot
- Code-free Development
- Knowledge Base Management
- Lead Capture
- Live Chat
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Pre-Configured Bot
- Proactive Chat
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Social Media Integration
- Third-Party Integrations
- Transfers/Routing
User Sentiment - Blazeo Reviews
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Effective Lead Generation
Users have reported a significant increase in leads after implementing Blazeo’s services. One user noted, “Conversion is way better with Blazeo. We have received way more leads.”
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Responsive Customer Support
The platform’s customer service is frequently praised for its promptness and helpfulness. A reviewer mentioned, “The customer support has always been on point. [The representative] always gets back to us and is able to answer our questions.”
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Ease of Integration
Blazeo integrates seamlessly with various systems, enhancing user experience. For instance, one user stated, “It is integrated with our CRM, Marketsharp, so all of our leads are in the system when we show up every morning.”
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24/7 Availability
The platform’s round-the-clock service ensures continuous lead capture and customer engagement, which users find beneficial. A reviewer highlighted, “We don’t have to worry about it. It is integrated with our CRM… so all of our leads are in the system when we show up every morning.”
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User-Friendly Setup
Users appreciate the straightforward implementation process. One user shared, “The implementation is very easy and streamlined, the support is great and the product itself is at the top of the industry.”
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Customization Limitations
Some users desire more flexibility in customizing the chat interface to better align with their brand’s aesthetics. A user expressed, “I can’t really customize it myself and the customized features are limited as well.”
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Pricing Concerns
A few users feel that the service is somewhat expensive, especially for small businesses. One reviewer noted, “Pricing is high for a small business entrepreneur.”
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Chatbot Accuracy
There are instances where chat representatives may not fully grasp the specific needs of a business, leading to occasional mislabeling of leads. A user mentioned, “Sometimes the representatives mislabel what type of lead it is but it’s always easily resolved.”
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Reporting Features
Some users have expressed a desire for more comprehensive native reporting tools within the platform. A reviewer stated, “We rely solely on Google Analytics for reporting on chat performance. While this gives us some great insights we would like to see more native reporting within Blazeo.”
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Billing Transparency
A few users have reported inconsistencies in billing, finding the process occasionally confusing. One user shared, “The billing is a bit odd too. Sometimes you get an email about one cost and when you click into it, it’s another cost.”
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