Blazeo Reviews

& Product Details

What is Blazeo?

Blazeo, formerly known as ApexChat, is an ad conversion platform that assists businesses in engaging, capturing, and converting leads through various communication channels. The platform offers services such as live chat, voice call centers, appointment scheduling, and retainer signing, all designed to enhance customer interaction and drive growth.

One of Blazeo’s key features is its 24/7 live chat service, staffed by skilled human agents who engage website visitors in real-time, addressing inquiries and capturing potential leads. This immediate engagement can lead to a significant increase in lead generation. Additionally, Blazeo’s voice call center operates around the clock, ensuring that all inbound calls are answered promptly by a dedicated team, which helps in building customer trust and satisfaction.

The platform also includes an appointment scheduling feature that allows qualified leads to book meetings directly through the client’s website, streamlining the process and reducing no-shows with automated SMS and email reminders. For legal professionals, Blazeo offers retainer signing services, facilitating quick, one-step interactions to sign onboarding documents, thereby increasing customer satisfaction and credibility.

Blazeo’s omnichannel approach enables businesses to engage prospects via multiple platforms, including websites, Facebook Messenger, Google Business Profile, phone calls, and SMS texts. This comprehensive strategy ensures a cohesive customer experience across all touchpoints, ultimately leading to higher conversion rates and business growth.

Best For

Capture, qualify and convert customers.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
VendorMax, Inc.
Located In
United States
Website blazeo.com

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Blazeo Pricing

Starting from:

Custom

Pricing Model: Pay-as-you-go

Free Trial
Free Version

Pricing Details:

Blazeo employs a pay-per-lead pricing model, charging clients only for qualified leads generated through their services. This performance-based approach ensures businesses pay solely for tangible results, optimizing return on investment. Specific pricing details are customized based on individual business needs and can be obtained by contacting them directly.

Blazeo Features

API
Activity Dashboard
Auto-Responders
Chat/ Messaging
Customizable Branding
Geotargeting
Mobile Access
Multi-Channel Communication
Transcripts/Chat History

Additional Features

AI/Machine Learning
CRM
Canned Responses
Chat Transcript
Chatbot
Code-free Development
Knowledge Base Management
Lead Capture
Live Chat
Multi-Channel Management
Multi-Language
Natural Language Processing
Pre-Configured Bot
Proactive Chat
Real-Time Monitoring
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
Single Sign On
Social Media Integration
Third-Party Integrations
Transfers/Routing

Additional Features Show Less Features

Global Buzz: Blazeo at a glance

4.7

Global Average Score

Score4.74/5

Reviews1,094

Effective Lead Generation

Users have reported a significant increase in leads after implementing Blazeo’s services. One user noted, “Conversion is way better with Blazeo. We have received way more leads.”
Responsive Customer Support

The platform’s customer service is frequently praised for its promptness and helpfulness. A reviewer mentioned, “The customer support has always been on point. [The representative] always gets back to us and is able to answer our questions.”
Ease of Integration

Blazeo integrates seamlessly with various systems, enhancing user experience. For instance, one user stated, “It is integrated with our CRM, Marketsharp, so all of our leads are in the system when we show up every morning.”
24/7 Availability

The platform’s round-the-clock service ensures continuous lead capture and customer engagement, which users find beneficial. A reviewer highlighted, “We don’t have to worry about it. It is integrated with our CRM… so all of our leads are in the system when we show up every morning.”
User-Friendly Setup

Users appreciate the straightforward implementation process. One user shared, “The implementation is very easy and streamlined, the support is great and the product itself is at the top of the industry.”

Customization Limitations

Some users desire more flexibility in customizing the chat interface to better align with their brand’s aesthetics. A user expressed, “I can’t really customize it myself and the customized features are limited as well.”
Pricing Concerns

A few users feel that the service is somewhat expensive, especially for small businesses. One reviewer noted, “Pricing is high for a small business entrepreneur.”
Chatbot Accuracy

There are instances where chat representatives may not fully grasp the specific needs of a business, leading to occasional mislabeling of leads. A user mentioned, “Sometimes the representatives mislabel what type of lead it is but it’s always easily resolved.”
Reporting Features

Some users have expressed a desire for more comprehensive native reporting tools within the platform. A reviewer stated, “We rely solely on Google Analytics for reporting on chat performance. While this gives us some great insights we would like to see more native reporting within Blazeo.”
Billing Transparency

A few users have reported inconsistencies in billing, finding the process occasionally confusing. One user shared, “The billing is a bit odd too. Sometimes you get an email about one cost and when you click into it, it’s another cost.”

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.