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Userlike

Tekpon Score
7.6

Userlike Reviews

& Product Details

What is Userlike?

Userlike is an advanced live chat software designed to improve customer communication for businesses of all sizes.

It allows real-time interactions through web chat, providing an immediate communication channel between companies and their clients.

By seamlessly integrating into websites, Userlike aims to enhance the overall customer service experience, making it more efficient and accessible.

With a customizable chat widget, offline messaging capabilities, and a comprehensive dashboard for managing conversations, Userlike enables businesses to create a personalized interaction experience for their visitors.

Using Userlike not only improves response times and customer satisfaction levels but also helps capture valuable leads.

It is beneficial for e-commerce sites, service providers, and tech companies and has become a go-to tool for fostering more robust customer relationships, improving support services, and enhancing online sales processes.

Best For

Live chat and customer messaging for businesses of all sizes
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Userlike UG

  • Located In

    Germany

  • Website

    userlike.com

Starting from:

$130 user/month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Userlike offers four pricing plans: Free, Team, Corporate, and Flex. The Free plan includes one widget and one operator with unlimited conversations. The Team plan costs $130 per month, including four widgets and four operators. The Corporate plan is priced at $350 per month, offering ten widgets and ten operators. The Flex plan is customizable for larger businesses, with prices available upon request. All plans come with a 14-day free trial with no credit card required​

  • Access Controls/Permissions
  • Alerts/Notifications
  • Chat/Messaging
  • Communication Management
  • Customer Database
  • Customer Experience Management
  • Customizable Templates
  • Dashboard
  • Engagement Tracking
  • Email Management
  • Feedback Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • Reporting/Analytics
  • Social Media Integration
  • Survey/Poll Management
  • Third-Party Integrations
  • Usage Tracking/Analytics

Additional Features

  • AI/Machine Learning
  • Alerts/Escalation
  • API
  • Autoresponders
  • Canned Responses
  • Chat Transcript
  • Chatbot
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Data Visualization
  • File Sharing
  • Geotargeting
  • Human Handover
  • Knowledge Management
  • Lead Capture
  • Mobile Access
  • Multi-Channel Data Collection
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Proactive Chat
  • Queue Management
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting & Statistics
  • Screen Sharing
  • Search/Filter
  • SMS Messaging
  • Support Ticket Management
  • Surveys & Feedback
  • Template Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Video Support
  • Virtual Assistant

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