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Freshservice Pricing

Freshservice offers a range of tailored plans to suit businesses of all sizes, from startups to large enterprises.

With options ranging from the Starter plan to the feature-rich Enterprise plan, Freshservice provides scalable solutions to enhance IT service management. Each plan includes essential features like incident management, a knowledge base, and workflow automation, with advanced capabilities available in higher tiers.

Additionally, Freshservice offers a 14-day free trial to help you explore its functionalities.

Check out our Freshservice pricing review to discover the perfect plan for your business needs.

Freshservice Plans

Freshservice Starter

$29per agent
  • Workspaces
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • ServiceBot on Microsoft Teams and Slack
  • Access Controls
  • Analytics Starter
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account

Freshservice Growth

$59per agent
  • Everything in Freshservice Starter and...
  • Service Catalog
  • Asset Management - Includes 100 managed assets
  • Purchase Order Management
  • Employee Onboarding
  • On-call Management
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Business Rules
  • Approval Workflows
  • Business Hours
  • Cloud Management
  • 2000 Orchestration transactions/mo/account

Freshservice Pro

$115per agent
  • Everything in Freshservice Growth and...
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • Software License Management
  • Contract Management
  • Major Incident Management
  • Status Page
  • Alert Management
  • Service Health Monitoring
  • Analytics Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account
  • Workload Management
  • Custom Objects

Freshservice Enterprise

$145per agent
  • Everything in Freshservice Pro and...
  • Sandbox
  • Audit Logs
  • 20,000 Orchestration transactions/mo/account
  • BETA
  • ServiceBot With Virtual Agent on Microsoft Teams and Slack
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Ana Maria Constantin

Freshservice Pricing Plans Overview

Freshservice offers a variety of pricing plans to cater to different business needs, from startups to large enterprises. This comprehensive overview will help you understand the features and benefits of each plan, as well as the available add-ons. Freshservice also provides a 14-day free trial to allow users to explore its features before committing to a subscription.

Starter Plan

Cost: $29 per agent/month, billed monthly ($19 per agent/month, billed annually)

The Starter plan is designed for businesses that are just beginning to implement a service management solution. Key features include:

  • Workspaces: Create and manage different work environments.
  • Incident Management: Track and resolve incidents efficiently.
  • Knowledge Base: Build a repository of solutions for common issues.
  • Self Service Portal: Allow users to find answers and submit requests.
  • SLA Management: Define and manage service level agreements.
  • Workflow Automator: Automate repetitive tasks.
  • Orchestration: Integrate and automate processes across tools.
  • ServiceBot on Microsoft Teams and Slack: Provide support through popular collaboration tools.
  • Access Controls: Manage user permissions.
  • Analytics Starter: Basic analytics for tracking performance.
  • Multiple Portal Languages: Support for multiple languages.
  • Custom SSL: Enhance security with custom SSL certificates.
  • Marketplace Apps: Access to various integrations.
  • Mobile Apps: Support on mobile devices.
  • 1000 Orchestration transactions/mo/account: Automate up to 1000 tasks per month.

Growth Plan

Cost: $59 per agent/month, billed monthly ($49 per agent/month, billed annually)

The Growth plan is suited for growing businesses and includes everything in the Starter plan, plus additional features:

  • Service Catalog: Create a catalog of services offered.
  • Asset Management: Manage up to 100 assets.
  • Purchase Order Management: Manage purchase orders within the system.
  • Employee Onboarding: Streamline the onboarding process for new employees.
  • On-call Management: Manage on-call schedules and responsibilities.
  • Portal Customization: Customize the self-service portal.
  • MSP Mode: Support multiple customers in a managed service provider mode.
  • Multiple SLAs: Define different SLAs for different services.
  • Business Rules: Set rules to automate business processes.
  • Approval Workflows: Manage approval processes efficiently.
  • Business Hours: Define business hours for SLA calculations.
  • Cloud Management: Manage cloud services.
  • 2000 Orchestration transactions/mo/account: Automate up to 2000 tasks per month.

Pro Plan

Cost: $115 per agent/month, billed monthly ($95 per agent/month, billed annually)

The Pro plan is designed for large organizations that need comprehensive ITSM, ITOM, and project management capabilities. It includes everything in the Growth plan, plus:

  • Problem Management: Identify and manage underlying problems.
  • Change Management: Manage changes to IT services.
  • Release Management: Plan and control the rollout of releases.
  • Project Management: Manage IT projects within the platform.
  • Software License Management: Track and manage software licenses.
  • Contract Management: Manage contracts and agreements.
  • Major Incident Management: Handle major incidents with specialized tools.
  • Status Page: Communicate the status of services to users.
  • Alert Management: Manage alerts from different monitoring tools.
  • Service Health Monitoring: Monitor the health of services.
  • Analytics Pro: Advanced analytics for deeper insights.
  • Team Dashboards: Customizable dashboards for teams.
  • IP Range Restrictions: Restrict access based on IP addresses.
  • 5000 Orchestration transactions/mo/account: Automate up to 5000 tasks per month.
  • Workload Management: Manage the workload across teams.
  • Custom Objects: Define custom data structures.

Enterprise Plan

Cost: $145 per agent/month, billed monthly ($119 per agent/month, billed annually)

The Enterprise plan is tailored for large enterprises requiring advanced features and extensive customization. It includes everything in the Pro plan, plus:

  • Sandbox: Test configurations and workflows in a safe environment.
  • Audit Logs: Track and log changes for compliance.
  • 20,000 Orchestration transactions/mo/account: Automate up to 20,000 tasks per month.
  • BETA: Access to beta features like ServiceBot with Virtual Agent on Microsoft Teams and Slack.

Add-Ons and Enhancements

Freshservice also offers several add-ons to further enhance your service management capabilities:

  • Freddy Copilot: An AI assistant for your support team.
  • Freddy Insights: AI-powered performance analysis and recommendations.
  • Orchestration Transaction Pack: Additional orchestration transactions.
  • Advanced Discovery and Dependency Mapping: Available for Growth, Pro, and Enterprise plans.
  • Assets Pack: Additional asset management.
  • Project Management: Available for Pro and Enterprise plans.
  • SaaS Management: Manage SaaS applications.
  • Business Agents: Additional agents for business-specific tasks.
  • Connector App Tasks: Automate tasks with connector apps.

Freshservice Free Trial

Freshservice offers a 14-day free trial, providing unrestricted access to all features. This allows you to explore the platform and determine the best plan for your business needs.

To sum up, Freshservice pricing provides flexible and scalable plans to meet diverse business needs, ensuring that you can find the right solution to enhance your service management capabilities.


Ana Maria Constantin


Ana Maria Constantin

CMO @ Tekpon
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Chief Marketing Officer

Ana Maria Constantin, the dynamic Chief Marketing Officer at Tekpon, brings a unique blend of creativity and strategic insight to the digital marketing sphere. With a background in interior design, her aesthetic sensibility is not just a skill but a passion that complements her expertise in marketing strategy.

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