Continue with LinkedIn
Recover my Password
Submit your Tekpon Account E-mail address and you will receive an email with instructions to reset your password.


Premium Seller
Verified, optimized for fast response, and a trusted software solution
Tekpon Score

Freshservice Reviews

& Product Details

What is Freshservice?

Freshservice, developed by Freshworks, is a cloud-based IT service management (ITSM) solution designed to streamline IT operations and enhance service delivery. It offers a range of features, including incident management, asset management, and workflow automation. With Freshservice, businesses can manage IT assets throughout their lifecycle using scannable barcodes and QR codes, track software and hardware assets, and monitor asset depreciation.

The platform also includes a comprehensive helpdesk system, allowing IT teams to manage tickets efficiently, perform incident management, and utilize advanced analytics for performance tracking. Freshservice’s automation tools help streamline repetitive tasks, while its knowledge base and self-service portal empower employees to resolve issues independently, reducing the burden on IT support.

Freshservice is suitable for organizations of all sizes looking to optimize their IT service management processes, improve efficiency, and enhance user satisfaction.

Best For

A complete IT service management (ITSM) tool for business.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Freshworks Inc.

  • Located In

    United States

  • Website


Starting from:

$29 /agent/month

Pricing Model: Subscription

Pricing Details:

Freshservice offers four pricing plans: Starter at $29 per agent per month ($19 if billed annually), Growth at $59 per agent per month ($49 annually), Pro at $115 per agent per month ($95 annually), and Enterprise at $145 per agent per month ($119 annually). A 14-day free trial is available, allowing users to explore the platform without a credit card. The plans provide different levels of access to features like IT service management, asset management, and reporting tools.

See Freshservice Coupons

Freshservice Starter

$29per agent

Freshservice Growth

$59per agent

Freshservice Pro

$115per agent
  • Access Controls/Permissions
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Dashboard
  • Inventory Management
  • Issue Auditing
  • IT Asset Database Creation
  • Maintenance Management
  • Mobile Access
  • Real-time Alerts
  • Requisition Management
  • Supplier Management
  • Workflow Configuration

Additional Features

  • Customizable Branding
  • Knowledge Management
  • Self Service Portal
  • Reporting/Analytics
  • Collaboration Tools
  • Customizable Templates
  • Cataloging/Categorization
  • Feedback Management
  • Multi-Language
  • Search/Filter
  • Help Desk Management
  • Multi-Channel Communication
  • Activity Tracking
  • Third-Party Integrations
  • Multi-Channel Management
  • Multi-Location
  • Project Management
  • Project Tracking
  • Real-Time Monitoring
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Resource Management
  • Routing
  • Scheduling
  • Sell Side (Customers)
  • Service Catalog
  • Surveys & Feedback


Tekpon Score

SolarWinds Service Desk

Tekpon Score


Tekpon Score


Tekpon Score
  • Jira

    Project Management Software

  • DocuSign

    Digital Signature Software

  • Freshsales

    CRM Software

  • FreshBooks

    Accounting Software

  • Trello

    Project Management Software

  • Salesforce CRM

    CRM Software

  • Hippo Video

    Video Marketing Software

  • Slack

    Team Collaboration Software

  • Asana

    Project Management Software

  • Freshdesk

    Help Desk Software

  • Adobe Sign

    Digital Signature Software

  • Freshchat

    Live Chat Software

  • Webex

    Video Conferencing Software

  • RingCentral MVP

    VoIP Software

Global Average Score
  • Ease of Use and Implementation

    Users consistently praise Freshservice for its intuitive interface and straightforward setup process. The availability of trial instances aids in seamless migration to a live environment, making it user-friendly and quick to deploy.

  • Customizability

    The platform offers extensive customization options, allowing organizations to tailor ticket fields and workflows to their specific needs. This flexibility helps in creating detailed metrics and optimizing service operations.

  • Integration Capabilities

    Freshservice integrates well with various third-party applications, such as Google Apps, Dropbox, AWS, and more. This interoperability ensures that it can meet diverse business requirements even when certain functionalities are not natively available within the platform.

  • Support and Responsiveness

    The support provided by Freshservice is noted to be prompt and effective, with live chat and quick resolutions being highlighted by users. This level of support enhances user satisfaction and system reliability.

  • Comprehensive ITSM Features

    Features such as incident management, asset management, change management, and service-level management are robust and cater well to the needs of IT service desks. These features help organizations maintain high service delivery standards.

  • Analytics Customization

    While report creation is generally easy, some users feel there is room for improvement in the customization options for analytics. Enhanced customization could further optimize reporting capabilities.

  • Advanced Features

    Some advanced features, like policy and contract enforcement, could be refined more. Users occasionally find these features less intuitive than other functionalities.

  • Scalability Concerns

    Although suitable for most organizations, Freshservice might be less ideal for entities requiring infinite configurability due to limited access to underlying code. This can be a constraint for highly specific custom requirements.

  • Response Times Beyond First Line Support

    In some instances, support issues escalate beyond the first line and take longer to resolve, which can be a drawback for time-sensitive problems.

  • Integration with Non-IT Functions

    While Freshservice has been extended to non-IT functions in some organizations, its adaptability, and functionality in these areas could be improved.


Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.

Tell us your opinion about Freshservice and help others.

Are you seeking a user-friendly and uncomplicated IT desk solution? Then Freshservice, a plug-and-play ITIL service designed by Freshworks, is your service. Businesses may use the platform to upgrade their IT and other activities without the added complexity or cost. Freshservice also includes everything a team requires to handle proactive IT services. This package includes improved impact analysis, configuration management, ticketing and asset management, powerful incident management capabilities, and much more. So, let’s look into the detailed review of Freshservice.

Suppose you’re seeking an IT management solution. In that case, Freshservice provides a product with a “fresh twist” in the form of a top-notch user experience on top of solid features and capabilities. Capacity monitoring, compliance management, event logs, hardware inventory, IT budgeting, license management, patch management, remote access, scheduling, software inventory, and user activity monitoring are just a few of the available capabilities.

This is for a robust ticketing and asset management capability that includes auto-discovery of new resources, configuration management, impact analysis, and other management features such as incident, issue, change, release, and knowledge management. Because IT management software aims to make the IT staff’s supporting users easier, Freshservice provides a wholly cloud-based service desk solution, eliminating the need for on-site software installation, maintenance, or upgrades.

Freshservice: IT Helpdesk Software

Freshservice is a robust IT and ticketing system built as a plug-and-play widget for various ITIL departments across various businesses. Alternatively, you may consider it a multi-channel universal service desk that automates issue management using various advanced technologies. Furthermore, it is one of the few systems focusing on identifying and preventing harm rather than dealing with a problem after it has progressed too far, interfering with your daily activities and chores.

What is Freshservice?

What Does ITIL Mean?

ITIL (Information Technology Infrastructure Library) is a set of best practices that govern how information technology resources should be organized to maximize business value. This comprises descriptions of numerous processes, procedures, tasks, and checklists used in any business. In addition, ITIL demands elements like a single point of contact for entrance and departure and simplicity of use for customers via a streamlined communication route in the context of help desk software.

What are the key differentiators of using Freshservice?

How would Freshservice help you enhance your service quality? The incident management module is the system’s main component. It was designed so that no client inquiries slip through the gaps. With service available through several channels, you can automate all monotonous and normal chores and let your staff cooperate to discover the best solution for each inquiry.

Furthermore, the platform will do an outstanding job assessing and resolving problems before they impact your company’s productivity. It links unexpected incidents to common problems, assesses the root cause, recommends valuable workarounds, and keeps all problems documented in a known error database until you have resolved them.

Another competitive advantage of this easy-to-use system is the ability to track, plan, and reverse changes, which are known to cause at least 80% of all IT problems. With Freshservice in your toolset, you’ll have modifications and resources carefully tracked. As a result, you can assess the risks and potential consequences for each of them. That’s how you can create a rollback strategy for unplanned modifications and request CAB approval from the same platform.

Freshservice is ultimately cloud-based. That means it requires no maintenance and is automatic while keeping your data safe. Furthermore, its variable price options are adaptable to the demands and growth of its clients, with a free plan available for teams of at least three people.

Who can benefit from Freshservice?

Freshservice has strived to provide a product that is generally seen as unnecessarily difficult with more depth and flair. A company’s online IT service desk software offers IT administrators all the functionality to manage internal operations, such as release management, change, problem, incident, and asset management.

Freshservice - End user demo

The platform’s biggest feature is making IT admins’ jobs easier by incorporating smart recommendation capabilities in its knowledge base articles when users submit problems. This allows users to address problems independently, reducing the burden on an overburdened IT administrator.

Automation and prefabricated replies also assist in speeding up the response time, especially for those tickets that do go through.

Details of Freshservice Features

Freshservice’s mission is to build a solid connection between enterprises looking to save money and customers unwilling to sacrifice their service level. Although the presence of such a link may sound unduly romantic, this support automation software has been doing exactly that for many years.

As a result, various unique features may be readily linked to utilizing Freshservice, especially for businesses transitioning from a typical roll-call support product. Let’s look at what Freshservice has to offer.

Freddy AI – New Feature

Freddy AI, developed by Freshworks, is a suite of AI-powered tools designed to enhance productivity and efficiency across various business functions. Here are the key features and benefits of Freddy AI:

  • Freddy Copilot: This tool helps support agents, salespeople, marketers, and developers by providing contextual assistance and streamlining workflows. It uses conversational prompts to perform tasks within Freshworks products, significantly reducing the effort and time required to complete tasks. Freddy Copilot also enables the faster development of high-quality applications by leveraging conversational AI prompts.
  • Freddy Self-Service: This powerful tool automates repetitive tasks and handles a large portion of basic (L0/L1) queries from employees and customers. By using large language models to deliver personalized responses, it significantly improves agent productivity. Freddy Self-Service is a game-changer in scaling customer and employee support, leading to a more efficient and satisfying user experience.
  • Freddy Insights: This feature provides actionable intelligence by analyzing support, sales, and marketing data. It identifies areas for improvement and recommends optimizations to enhance performance and increase revenue. Freddy Insights helps business leaders make data-driven decisions by generating reports and surfacing key issues through conversational prompts.
  • Generative AI Enhancements: Freshworks has integrated generative AI across its product lines to automate customer resolutions, enhance agent productivity, and enable intelligent decision-making. These enhancements make it easier for businesses to implement and scale AI solutions, thereby improving efficiency and customer satisfaction​.

Freddy AI is not just for large enterprises. It’s designed to be user-friendly, making advanced AI capabilities accessible to businesses of all sizes. This ease of use helps companies streamline operations, reduce busy work, and deliver better customer and employee experiences.


For IT support management to be effective, performance must be evaluated and reported against SLA standards. Although an agent may use their dashboards to see where their existing clients are, every IT support performance can be supplied through help desk analytics.

Aside from that, a chatbot may generate bespoke reports. Isn’t that incredible?

New in Reporting

Larger Reporting Canvas

  • Increased Grid Layout: The reporting canvas has been upgraded to a 36×36 grid layout, which is threefold larger than its previous size. This expansion allows users to accommodate more widgets on a single report page.
  • Enhanced Report Visualization: With the larger canvas, users can create more comprehensive reports by including more data visualizations and widgets without the need to toggle between multiple pages. This makes analyzing data and drawing insights from a single view easier.
  • Auto-Adjustment of Existing Reports: Existing reports and their widgets will automatically adjust to fit the new canvas size. This feature ensures that users do not need to manually reconfigure their existing reports to benefit from the larger canvas​ (Freshworks Community)​.

The Larger Reporting Canvas is designed to improve the user experience by providing more space for detailed analytics and reducing the complexity of navigating through multiple report pages.

Status Page Enhancements – New feature

The “Status Page Enhancements” feature in Freshservice includes several significant updates designed to improve the user experience and provide more detailed and proactive communication about service statuses. Here are the key elements of this feature:

  • General Availability: The Status Page feature, previously in a limited trial, is now generally available to all Pro and Enterprise customers. This allows a wider range of users to benefit from its functionalities.
  • Scheduled Maintenance Notifications: One of the major enhancements is the ability to notify end-users in advance about scheduled maintenance. This feature helps set clear expectations by informing users about the maintenance schedule, expected duration, and the services or features that will be affected. Proactively communicating this information helps build trust and reduces user frustration during maintenance periods.
  • Improved Incident Creation: The creation process has been revamped to offer a better user experience. Enhancements include a rich preview of the status page in the side panel, support for canned responses to provide quicker and standardized updates, and the assignment of a unique Status Page Incident ID for each published incident. The user interface has been enriched with more contextual information to make the process smoother and more intuitive.
  • Global Search for Alerts: Agents can now search for alerts using specific keywords in the alert content, making it easier to find relevant information quickly. This feature enhances the efficiency of managing and responding to alerts.

These enhancements aim to improve businesses’ communication with customers and stakeholders about the status of their services, thereby improving transparency and reliability.

  • Asset management for IT

Freshservice can also assist you in locating your organization’s IT assets. It can also scan for new hardware and software and schedule scans using the Discovery probe to update your asset details. The best thing is that you can track the location of your IT assets and their users, IP addresses, versions, and more. You may also use the tool to track the components used in a setup, such as software, services, and hardware.

The tool allows you to track all your assets in one place, from when they were acquired to when they were sold. You may also observe when procurement, depreciation, maintenance, and asset disposal occurred.

Improved Audit Logs – New 

The “Improved Audit Logs” feature in Freshservice offers better tracking capabilities, allowing administrators and users to have better visibility and control over various activities within the platform. Here are some key aspects of this feature:

Extended Logging Scenarios – the improved audit logs now cover additional scenarios, such as:

  • Adding or removing requestors from a requestor group.
  • Blocking or unblocking agents or requestors’ account access.
  • Associating or disassociating agents or requestors with a department from the ‘Departments’ settings page. 

  • Enhanced Security and Compliance: Improved audit logs help organizations enhance their security and compliance posture by providing detailed logs of these activities. They allow for better tracking of changes and ensure that any unauthorized or unusual activities can be quickly identified and addressed.
  • MSP Account Adaptations: For Managed Service Provider (MSP) accounts, the terms are adapted to reflect the MSP context. For instance, ‘Requester’ is called ‘Contact,’ and ‘Requester Group’ is called ‘Contact Group.’ This adaptation helps MSPs manage their clients more effectively and maintain clear records.
  • User-Friendly Access: These logs are accessible through the Freshservice interface, making it easy for administrators to review and analyze the logged events. This accessibility supports proactive monitoring and quick resolution of issues related to account and group management.

The improvements in audit logs are designed to provide more granular and comprehensive tracking of changes within the Freshservice platform, enhancing overall transparency and accountability. For more detailed information, you can refer to the Freshworks community release notes here.

  • Project management for IT

You may also use Freshservice to start a new service desk or project. With many modifications, assets, or tickets linked with such projects, you may specify priorities and manage & monitor them from start to finish. Projects may be divided into tasks and subtasks allocated to collaborators and individual owners. You can see who is working on a project and only allow a certain job to be completed when the subtasks have been completed. You may also have a project conversation or post comments so everyone knows what is happening.

Furthermore, you can maintain track of assets, issues, and any changes related to the project in a single service desk system. You may also use connected modules to improve project planning. Finally, remember that you may manage all dependencies and relationships from a single pane.

  • Management of IT support

Freshservice may help you streamline and combine your IT services. You may achieve this by utilizing ITIL-compliant service management software. Also, you can utilize intelligent automation to manage and prioritize your tickets. Are there any problems? You don’t have to be concerned. However, by pinpointing the problem and tying it to a previous occurrence, you may reduce it and improve your remedial actions. You may also do a root cause analysis using your visual event timelines.

ITIL Change Management - Plan and deploy changes with confidence | #1 rated ITSM solution

  • System of integrated billing

How many tools allow you to serve a customer while also billing for the service from the same system? Freshservice makes this feasible while using a simple invoicing and billing framework. As a result, it eliminates the hassle of transferring data to a new system and the expenditures of acquiring one in the first place.

Alternatively, you may track the time spent on an issue, quickly total the figures, and send a customized bill without opening your email account. Isn’t it incredible?

  • Ease of Use

Your IT staff will like the simple agent dashboard, which displays new and overdue assistance tickets that must be handled. Furthermore, including customer satisfaction measurements and gamification tools to boost agent performance would motivate everyone to maintain a high level of quality in their job.

Thanks to asset management tools, including automated device detection, device lifecycle management, and contract management, IT administrators will have more time to focus on broader IT challenges.

The analytics dashboard also shows overall IT department performance and breaks down events by kind, department, average time to resolve, and other factors. Freshservice is also intended for usage by the rest of your team. The company’s self-service site allows users to generate help tickets, check the status of previous issues, receive notifications, and study knowledge-based articles.

While users are creating tickets, the knowledge base can recommend items to read to assist them in resolving difficulties.

  • Configuration of Admin Page

One of Freshservice’s benefits is its in-depth connection types, which allow you to tailor the admin page to adapt to unique procedures. A relationship type specifies how users are associated with assets, such as when user A is allocated laptop B or how assets are associated with users. 

There are 23 relationship kinds, but you may also design your own. By configuring user-asset relationships from practically any perspective, you can automate processes with diverse dependencies. For example, you can create CIs and workflows for distinct teams.

You may save premade responses for FAQs in the helpdesk so that tech support can focus on more serious concerns. The tool may also set up cases for the agent, who is given a chronological list of incidences to help him focus on the tickets and handle them swiftly. Similarly, you can use the “arcade settings” to gamify the helpdesk and incentivize agents by rewarding them with leaderboard points.

  • A detailed list of services

Freshservice’s service catalog was designed to work as a modern e-commerce platform. Customers may request new services using it. In addition, a strong and versatile backend supports the service catalog, allowing IT teams to add, remove, and change service items quickly.

  • Availability on any device

Your IT staff can work on the go using Freshservice’s mobile app. Team members can quickly use the app to handle issues and increase customer satisfaction. Customers can also use the app to submit service requests and report IT concerns while on the go. According to Freshservice evaluations, consumers commonly use the mobile app because of its easy features. In addition, users like accessing information from anywhere at any time using any device.

  • Support

Freshworks specializes in customer care software, so there’ll be lots of assistance and information easily available. Customer service is available through email 24 hours a day, seven days a week, but not via phone.

Freshservice offers onboarding and agent manuals, community forums, training videos, webinars, and a vast knowledge base. Freshservice’s customer support solutions include an onboarding guide, community forums, videos, an agent guide, and a knowledge base. The platform offers various customer assistance options, including phone and email help. In addition, Freshworks Academy provides additional training and certification opportunities. Other courses cover more broad subjects and more Freshworks products.

Each training course’s projected completion time is specified, making organizing training and professional growth simple.

Integrations of Freshservice

Slack, MS Teams, Zoom, Jira, G Suite, Rescue, FreshBooks, Harvest, SurveyMonkey, Zapier, Dropbox, Bomgar, Box, Amazon web services, PagerDuty, CloudWatch, and QuickBooks are just a few of the third-party applications that Freshdesk connects with.

Freshservice has plug-ins for over 30 significant Software-as-a-Service (SaaS) companies, including MuleSoft, Zapier, and Microsoft Flow, which link to hundreds of other apps. Google Calendar, Slack, Salesforce’s many products, and Microsoft Office 365 are only the tip of the iceberg.

This is significant because, while a helpdesk system may exist and function in isolation, doing so is typically a mistake. Many segments of the organization value support agents’ interactions with customers or employees and the information gathered from those conversations. In sales, marketing, and even finance, this is especially true. As a result, being able to transmit data between your helpdesk system and your CRM or business intelligence (BI) engine is a huge bonus. However, getting a good return on your helpdesk investment is also important.

Alternatives to Freshservice

The number of suppliers and alternatives available when choosing an IT help desk software system might be overwhelming. Remember: You must first clearly define your current needs and goals and look to the future. Then you can figure out which SaaS solution best fits your company. Popular Freshservice alternatives that are available in the market are listed down below:

  • Jira Service Desk
  • Spiceworks
  • Zendesk
  • Zoho Desk
  • SolarWinds Service Desk
  • LiveAgent
  • OneDesk
  • ProProfs
  • JitBit
  • Vision Helpdesk

Freshservice vs. Zoho Desk

Do you want to find the finest help desk software? Are you trying to decide if Freshservice or Zoho Desk is the best match for your company? Use this tool to evaluate price choices, ratings, feature sets, integrations, and other factors.

Freshservice and Zoho Desk have 4.5 out of 5-star ratings in customer reviews. These ratings are based on 388 and 1651 reviews, respectively, outperforming the 3.7-star category average. But what about the feature sets of these solutions? Freshservice has a substantial advantage over Zoho Desk, which offers 168 functionalities with 148 features.

The average number of features in the category is 84. However, you can’t only look at the ratings or the number of features supported. It doesn’t matter how many features are supported if something critical is missing.

Freshservice, for example, provides waste management, while Zoho Desk provides automated call distribution. Other help desk software alternatives in our directory include ticket management. Add a couple more to this comparison or return to our searchable list if your team can’t live without it. However, if some of the capabilities you want aren’t available in Freshservice or Zoho Desk, consider that integrations or plug-ins may be available.

Which one is better?

It’s impossible to tell if Freshservice or Zoho Desk is the best help desk solution for you just on reviews and the number of features they provide. These are top-level figures. MDs have the features you need for success, whether they can expand with your organization if they interface with your existing tools and available price choices. And what kind of support they provide are all factors to consider. 

Freshservice Review Conclusions

Freshservice is another fantastic Freshworks product. The software is for IT teams who want to streamline procedures, make a platform easier to use, and have built-in management and reporting capabilities. In addition, Freshservice’s ability to provide consumers with several price options tailored to their unique needs sets it apart from competitors.

Freshservice’s finest features are issue management, SLA management, and a self-service portal. Users may utilize the incident management tool to resolve tickets by email, self-service, phone, and in person. Teams may track, allocate, and prioritize resolution procedures to optimize tactics on the go. SLA management keeps teams responsible and ensures that tickets are not overlooked. In addition, the self-service site allows customers to solve problems without having to open a ticket, which improves the customer experience.

Is Freshservice worth the money?

Freshservice demonstrates its commitment to serving businesses of all sizes regarding price. It lets teams select whether they want monthly or annual invoices, and it can even propose the ideal plan for their team based on their size. It even allows consumers to add more assets to their plans, allowing firms to grow more seamlessly when the time comes.

Freshservice’s reporting and analytics capabilities make the solution a valuable tool for companies trying to improve their IT teams and strategy. Users may generate pre-defined reports and receive Freshservice advice on best-showing data. Furthermore, this product will require zero training, making it even more accessible to organizations of all sizes.

Overall, Freshservice is an excellent ITSM solution for any company. It provides significant features and price strategies that enable business expansion. It also offers self-service alternatives, demonstrating that it is conscious of changing times and that many consumers prefer to solve problems independently rather than engage with customer support. 

Consumers may determine each encounter by allowing businesses and their customers to communicate through different channels, increasing the customer experience. Therefore, when looking for ITSM software, any vendor that prioritizes the user experience and backs it up with inexpensive costs and robust features is worth considering.

What are the benefits of using Freshservice?

Freshservice is unquestionably a fantastic platform. It’s a fantastic cloud-based support platform that will help businesses of all sizes provide good customer service. Moreover, it provides plug-and-play ITIL that follows best practices without requiring expensive consultations or expert views.

It has a searchable knowledge base, a powerful ticketing system, a CMDB, and asset finding, among other features. In addition, the tool has incident management, vendor management, release management, change management, and problem management features.

Freshservice Frequently Asked Questions (FAQs)

Freshservice is an IT service management solution designed to streamline IT and non-IT service processes. It is widely used for incident management, asset management, and operating service desks, which helps organizations track and manage tickets, incidents, and assets efficiently.

No, Freshservice and Freshdesk are not the same. Freshservice is primarily an IT service management tool, while Freshdesk focuses on customer service and support. Freshservice offers features geared towards internal team support and ITSM compliance, whereas Freshdesk is tailored for customer-facing ticket management.

Yes, Freshservice includes CMDB capabilities. It allows organizations to maintain a comprehensive inventory of IT and non-IT assets, manage their configurations, and visualize the relationships between these assets, which is essential for effective IT service management and incident resolution.

Organizations choose Freshservice for its user-friendly interface, ease of setup, and broad set of features that accommodate a variety of IT service management needs. It supports streamlined ticket management, asset tracking, and automated workflows, which enhance overall IT service delivery and efficiency.

Yes, Freshservice includes a robust ticketing system that facilitates the management of service requests and incidents. It provides tools for ticket tracking, automation, and integration with other services, making it an effective solution for managing IT support tasks.

Yes, Freshservice is ITIL compliant, providing processes and features that align with ITIL standards, such as incident, problem, change, and release management. This makes it suitable for organizations looking to adhere to established IT service management practices.

Yes, Freshservice is a cloud-based platform, which means it can be accessed over the Internet without the need for on-premise installations. This offers flexibility and scalability to organizations looking to manage their IT services efficiently.

While specific details about the underlying database technology Freshservice uses are not typically disclosed publicly for security and proprietary reasons, the platform is built to integrate seamlessly with various IT systems and supports extensive data handling capabilities necessary for IT service management.


Tekpon Score


Tekpon Score


Tekpon Score


Tekpon Score


Tekpon Score

This website uses cookies

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

You can read more about all this at the following links.

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

These trackers help us to measure traffic and analyze your behavior to improve our service.

These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.