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Freshsuccess Reviews for 2025

Data-driven customer success management software
Tekpon Score:
3.9/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

See our Methodology.
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What is Freshsuccess?

Freshsuccess is an excellent customer success software designed to help businesses efficiently manage their customer relationships and improve customer satisfaction.

The platform offers various tools for monitoring customer performance, understanding their journey, and utilizing the gathered data to enhance their experience. It includes features such as customer health scores, usage statistics, and personalized customer communication. This, in turn, enables businesses to predict customer behavior, prevent customer churn, and ultimately, improve their customer success efforts.

Freshsuccess is particularly beneficial for SaaS companies, online service providers, and any business aiming to deeply comprehend and support their customers.

By using Freshsuccess, businesses can coordinate efforts to ensure customer satisfaction, contributing to long-term growth and stability.

Found in these Categories

Best For

  • StartUps
  • Small Business
  • Medium Business

Freshsuccess Pricing

Starting From:
$ 79 user/month
Pricing Model: Subscription
Freshworks' Freshsuccess offers two pricing plans. The Growth plan costs $79 per user per month, providing customer health scores, automated workflows, and integrations. The Enterprise plan offers custom pricing with advanced features such as custom dashboards and dedicated account management.
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Freshsuccess Features

  • Account Management
  • Activity Dashboard
  • Alerts/Notifications
  • Campaign Management
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Templates
  • Dashboard
  • Engagement Tracking
  • Email Management
  • Feedback Management
  • Health Score
  • Interaction Tracking
  • Onboarding
  • Reporting/Analytics
  • Revenue Management
  • Task Management
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • Workflow Management
  • Activity Tracking
  • API
  • Configurable Workflow
  • Customizable Reports
  • Data Import/Export
  • Performance Metrics
  • Reporting & Statistics

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Freshsuccess Company Details

Company Name

Freshworks Inc.

Headquarters

United States

Website

freshworks.com

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