Grasshopper Reviews

Do you run an eCommerce business? Are your customers always complaining of their inability to reach you on the phone easily? If you answer yes, you should consider using a phone service like Grasshopper. Grasshopper allows you to manage your calls and run good customer service easily. It is a VoIP business phone service that you can use to communicate seamlessly with your customers and provide support. This product is an ideal VoIP software perfect for individuals and small businesses who want to enhance their business and streamline their client communication. Based on our Grasshopper review, they have existed for over fifteen years and are reliable. Thus, let’s keep going with our review!

Grasshopper – phone service

Grasshopper is a business VoIP software that offers companies a Grasshopper phone number, call answering rules, and custom greeting that makes forwarding calls to other devices very simple. Based on our Grasshopper review, with this VoIP software, small businesses can remain competitive without investing so much in an expensive business phone system or hardware because Grasshopper hosts all the hardware and data themselves. Also, Grasshopper’s virtual phone system is easy to install, so it will only take a few minutes to set up on either a mobile device or a desktop computer.

How does a Grasshopper phone work?

Grasshopper mobile app works easily. You don’t have to spend much time installing and setting it up. After creating an account on the Grasshopper calling app, you will access a member portal. Then, you can set up features on that portal like custom greetings, call forwarding, phone extensions, and many more. Finally, you can use the Grasshopper online phone number when you are done seeing everything up.

1. Select your phone number. You can select from a local number, a vanity number, or a 1-800 number.
2. Create your free trial account. To create your free trial account, you will provide your name, email, and password. You don’t need to provide your credit card details.
3. You can start using your online phone number.

Grasshopper is for small business owners, those who are not satisfied with the service they are getting with competitors, business owners who want to have another line, those switching from PBX services or landlines, those who want features like custom greetings, an auto attendant, call forwarding, and many others.

Grasshopper Features Explained

Here are some Grasshopper features:

This is a very popular Grasshopper feature. Apart from Grasshopper having automated responses, users can also take advantage of Grasshopper’s partnership with Ruby. With this partnership, users can link their business phone numbers to a “real person,” a virtual receptionist who assists with payment issues, make and reschedule appointments, and answers basic questions. With this feature, business owners don’t have to spend money hiring an additional employee or spend most of their workday responding to missed calls and voicemails.

Grasshopper provides local numbers, toll-free, vanity, toll-free, or local numbers, so users can grow their brands and allow customers to recall their numbers. Plus, Grasshopper provides number porting for existing numbers. The time frame for a number port varies. It depends on the previous provider. Most times, it takes about one week for a complete port of an existing number to Grasshopper.

Grasshopper VoIP service provides 24/7 phone support, a special support center on their website, and live chat support. Also, the website has troubleshooting tips and how-to tutorials that enable many users to set up their accounts and resolve minor issues easily. Their support responds quickly to questions. After a call, their representatives follow up with emails to ensure all the issues are resolved properly.

The business texting feature is available on all Grasshopper plans. Co-workers who belong to the same Grasshopper plan can send text messages to each other at no additional charge. They can also use it as a multichannel outbound and inbound method of communication with customers. The feature also enables users to check their business texts on desktop devices.

Although Grasshopper permits its customers to record their own IVR audio greetings and messages, it also has a  professional voice studio that can offer a more effective and engaging greeting.

Grasshopper does not provide call recording, but it provides visual voicemail. Voicemail transcription uses voice recognition technology to understand voicemails and sends these transcripts to a user’s text message inbox, Grasshopper app interface, and email inbox. This feature lets users easily scan through voicemails and make decisions without taking the time to listen.

Grasshopper Cost

Grasshopper offers advanced features to meet staff’s business needs between one to one thousand. Grasshopper’s pricing structure depends on the number of phone lines and extensions the organization requires. Every Grasshopper pricing plan has these features:

Moreover, Grasshopper provides different pricing plans. It has a Solo plan that costs $29 per month. The Partner plan costs $49 per month, and the Small Business plan costs $89 per month. The Solo plan provides you with only one number, so if you want more than one number, ensure you pay for other plans.

Alternatives to Grasshopper

Grasshopper is not the only VoIP software you can use to manage your business calls. Other Grasshopper alternatives might interest you. Here are some of them:

They added Google Voice to the G Suite in 2009. Google Voice has a lot of pricing plans (including a free one for personal use). It also has many features that make it better for you than Grasshopper. Google Voice is quite better than Grasshopper because it is free for individuals. Also, Google Voice has integrations with Google Calendar, Google Hangouts, and many other services from the G Suite. Google voice has a call recording option that Grasshopper doesn’t. Google Voice offers three pricing plans. The Standard plan is marketed as the “best value.” With the Standard plan, you will get an unlimited domestic location and unlimited users for $20 per month. But you can’t answer calls from international locations unless you upgrade to the premier plan at $30 per user per month.

Phone.com is another Grasshopper alternative. It targets solo entrepreneurs and small business owners. Phone.com is a cloud-based solution that provides customer support to more than 25,000 users in the U.S., and it is a great solution for small teams that work remotely or physically. It was introduced in 2007, and it has many amazing features. Besides the normal call center features like forwarding and transferring that Phone.com has, it offers you certain advanced options, like queues, custom greetings, caller menus, and hold music. In addition, Phone.com has a special option of paying per minute, enabling you to purchase some minutes and scale everything up if your business begins to grow. That way, you don’t have to pay an additional fee for unlimited minutes that you don’t need.

On Phone.com, you can buy a certain number of minutes or go with the Unlimited plan that costs a little more but doesn’t limit your minutes. However, certain features require to be bought differently.

FreedomVoice has existed since 1996. It has serviced small businesses with a reliable solution for their business phone needs. GoDaddy acquired them in 2016 to make them easily accessible to small business owners. FreedomVoice has an easy-to-use interface. All you need to do is buy a service, select a toll-free or local number, and you are done.

Moreover, FreedomVoice has an automated attendant that can help you answer all your calls with a customized message and get routed to anyone on your team. FreedomVoice has many customization features. Any plan you select has a set of features that can be more or less advanced based on the plan. Also, FreedomVoice has a call recording and unlimited extensions feature for all their plans. Like Phone.com, FreedomVoice provides its users with minute-based and unlimited plans. But if you exceed the limit and use more minutes, every minute will be charged.

eVoice is owned by j2 Global and was launched in 2000. It has a lot of features that would interest you. This tool is best for small businesses and entrepreneurs in Canada and the U.S. Also, eVoice has a 24/7 virtual receptionist that gives callers a studio-recorded welcome and directs them to wherever they are meant to go. It is similar to the virtual receptionist that Grasshopper has. The greeting message recorded by a professional actor is free on eVoice.

Plus, eVoice has a voicemail transcription that people can send to an email, text message, or email–it’s a free service. eVoice allows you to have up to 95 participants during a conference call. If you pay for the premium plan, you can increase it to two thousand. In addition, you gain unlimited extensions for all eVoice plans–it’d be very beneficial if you had a large team.

As regards pricing, eVoice has four different pricing plans. The first is a “pay as you go” model, with no free minutes. Instead, they charge you six cents per minute. Unfortunately, none of the four plans has unlimited minutes or texts, which can be a disadvantage if you need those features.

Grasshopper Review Conclusions

Grasshopper is a VoIP software created to work with your existing landline or mobile service. Like other online phones, the Grasshopper phone system allows you to make and receive calls from your business number even when using your mobile devices. Plus, you can set up your Grasshopper VoIP software to forward calls to your cell phone. With this, you can enjoy the features of a toll-free or vanity number without the need to stay close to your desk phone or buy a second business-only smartphone. You can even use the Grasshopper calling app to make outbound calls to your customers from your mobile phone—but they will still see your business number as your caller ID. However, Grasshopper doesn’t have many features that other VoIP services have. It also lacks integrations, but it has cheap pricing plans.